【摘要】： 職業(yè)倦怠(job burnout)是一個心理學術(shù)語,指個體因為長期暴露于應(yīng)激環(huán)境,又無法對其有效應(yīng)對,而出現(xiàn)的過度心理疲勞和自身資源的損耗的狀態(tài)。它包括三個維度的指標:情緒衰竭、去人格化和低成就感。職業(yè)倦怠不僅影響個體的身心健康、人際關(guān)系,甚至對社會穩(wěn)定和國家的安全都可能會產(chǎn)生不良影響。職業(yè)倦怠問題已經(jīng)日益引起社會的重視,學術(shù)界已經(jīng)在多領(lǐng)域多層面對此展開多方位的研究。 以往研究表明,醫(yī)務(wù)人員由于其職業(yè)的特殊性,成為職業(yè)倦怠的高發(fā)人群。作為企業(yè)的附屬醫(yī)院,由于兼有企業(yè)創(chuàng)效和社會公益的雙重身份,面臨著更多的工作壓力。為此,本研究以大慶市企業(yè)三級醫(yī)院醫(yī)護人員為研究對象,旨在了解大慶市企業(yè)三級醫(yī)院醫(yī)護人員職業(yè)倦怠狀況,深入分析其產(chǎn)生的根源和影響因素,對尋求緩解職業(yè)倦怠感的有效方法提供參考依據(jù)。 本研究通過采用問卷調(diào)查法收集、整理、分析資料,以理論和實證研究相結(jié)合、定量和定性相結(jié)合,對大慶市七所醫(yī)院的不同年齡、不同性別、不同學歷、不同崗位的在職院醫(yī)務(wù)人員的職業(yè)倦怠情況進行調(diào)查,所有調(diào)查結(jié)果全部錄入EpiData2.0數(shù)據(jù)庫,運用SPSSl2.0軟件進行數(shù)據(jù)處理與分析。 得出主要結(jié)論如下: (1)大慶企業(yè)醫(yī)院醫(yī)務(wù)人員在不同維度的職業(yè)倦怠情況需要引起各方面的重視。 (2)根據(jù)醫(yī)院等級、性質(zhì)不同,大慶企業(yè)醫(yī)院醫(yī)護人員職業(yè)倦怠也有差異,醫(yī)院等級越高情緒衰竭最大。 (3)企業(yè)醫(yī)院醫(yī)護人員的年齡、性別、婚姻狀況、文化程度、工齡、職稱、工種、職務(wù)等人口學變量在職業(yè)倦怠的三個維度均有顯著性差異。 (4)改善企業(yè)職業(yè)倦怠問題,應(yīng)需社會、組織和個人三方面的共同努力。要側(cè)重職業(yè)倦怠程度高的人群。 (5)企業(yè)應(yīng)在職業(yè)倦怠問題上有針對性地進行預(yù)防。 (6)在研究工具上,工作倦怠量表需進一步完善。 (7)從研究方法上,除了傳統(tǒng)的問卷調(diào)查法之外,還需要加強實驗或準實驗的研究以及長期的跟蹤研究。
[Abstract]:Job burnout (job burnout) is a psychological term, which refers to the state of excessive psychological fatigue and depletion of self-resources because individuals are exposed to stress for a long time and cannot deal with it effectively. It includes three dimensions: emotional exhaustion, depersonalization and low achievement. Job burnout not only affects individual physical and mental health, interpersonal relationship, even social stability and national security may have a negative impact. The problem of job burnout has been paid more and more attention by the society, which has been studied in many fields and aspects in academia. Previous studies have shown that medical workers have become a high incidence of job burnout because of their professional particularity. As a subsidiary hospital of enterprises, it is faced with more work pressure because of its dual status of creating efficiency and social welfare. Therefore, the purpose of this study is to understand the status of occupational burnout of medical and nursing staff in tertiary hospitals of Daqing enterprises, and to analyze the root causes and influencing factors of occupational burnout of medical and nursing staff in tertiary hospitals of Daqing enterprises. To seek the effective method to alleviate the job burnout feeling to provide the reference basis. By using the method of questionnaire survey, this study collected, sorted out and analyzed the data, combined with theoretical and empirical research, quantitative and qualitative, to seven hospitals in Daqing City of different ages, different sexes, different academic qualifications, and so on, with the combination of theoretical and empirical research, quantitative and qualitative analysis of seven hospitals in Daqing City. The occupational burnout of medical staff in different posts was investigated. All the results were entered into EpiData2.0 database, and the data were processed and analyzed by SPSSl2.0 software. The main conclusions are as follows: (1) the situation of occupational burnout in different dimensions of medical staff in Daqing enterprise hospital needs to be paid attention to in all aspects. (2) according to the level and nature of the hospital, the occupational burnout of the medical staff in Daqing enterprise hospital is also different, and the higher the hospital grade is, the greater the emotional failure is. (3) there were significant differences in age, gender, marital status, education level, length of service, professional title, job type, position and other demographic variables in the three dimensions of job burnout. (4) to improve the problem of job burnout, social, organizational and personal efforts should be made. Focus on people with high levels of job burnout. (5) Enterprises should take measures to prevent job burnout. (6) on the research tools, the job burnout scale needs to be further improved. (7) in terms of research methods, besides the traditional questionnaire method, it is necessary to strengthen experimental or quasi-experimental research and long-term follow-up research.
【學位授予單位】：吉林大學
【學位級別】：碩士
【學位授予年份】：2009
【分類號】：R395

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