【摘要】：民航業(yè)是我國經(jīng)濟社會發(fā)展重要的戰(zhàn)略產(chǎn)業(yè),近幾年,我國民航業(yè)發(fā)展迅速,服務能力逐步提升,安全水平得到了顯著地提高,為我國改革開放和社會主義現(xiàn)代化建設做出了突出貢獻。但作為承擔運輸活動的山東航空公司來說,與日俱增的航班運輸量與空域資源之間的矛盾日益突出,不正常航班時常發(fā)生,直接給航空公司帶來巨大的經(jīng)濟損失,同時也損害了社會公眾利益。因此,不正常航班恢復管理已成為山航運行控制工作中的重點。 本文主要從運行控制人員的角度,緊密結(jié)合實際運行控制環(huán)境,分析研究了不正常航班的恢復策略評估指標體系,提出了一種用以評估山航不正常航班恢復策略的方法。首先,總結(jié)分析了導致航班不正常的各種原因,并從航班取消、合并、順延、交換飛機、調(diào)機方面系統(tǒng)闡述了現(xiàn)行運控人員的恢復策略,在此基礎之上,結(jié)合實際運行控制環(huán)境,走訪調(diào)查一線運行控制人員、專家及教員,確定了用以評估不正常航班策略的各項指標并建立了相應的層次結(jié)構(gòu)體系,完成對山航不正常航班恢復評估指標體系的相關(guān)研究。 最后,對山航不正常航班恢復策略的評估模型展開研究,鑒于各項指標之間的相關(guān)性,采用模糊綜合評判理論與專家調(diào)查法,建立了不正常航班恢復策略評估模型,并以實際運行案例完成模型的可操作性檢驗,實現(xiàn)了對運行控制人員恢復策略的有效評估。
[Abstract]:The civil aviation industry is an important strategic industry in the economic and social development of our country. In recent years, the civil aviation industry of our country has developed rapidly, the service ability has been gradually improved, and the safety level has been significantly improved. It has made outstanding contributions to China's reform, opening up and socialist modernization drive. But for Shandong Airlines, which undertakes transportation activities, the contradiction between the increasing volume of flight traffic and airspace resources is becoming increasingly prominent, and abnormal flights often occur, which directly brings huge economic losses to airlines. At the same time, it also damages the public interest. Therefore, abnormal flight recovery management has become the focus of Shan Airlines operation control work. In this paper, from the point of view of operation control personnel and in close combination with actual operation control environment, this paper analyzes and studies the evaluation index system of abnormal flight recovery strategy, and puts forward a method to evaluate the abnormal flight recovery strategy of Mountain Airlines. First of all, the paper summarizes and analyzes the various causes of abnormal flight, and from the aspects of canceling, merging, delaying, exchanging aircraft and shunting aircraft, systematically expounds the recovery strategy of the current operation control personnel, on the basis of this, Combined with the actual operation control environment, the author visited the front-line operation control personnel, experts and teachers, determined the indicators used to evaluate the abnormal flight strategy, and established the corresponding hierarchical structure system. Complete the related research on the evaluation index system of abnormal flight recovery of Mountain Airlines. Finally, the evaluation model of abnormal flight recovery strategy is studied. In view of the correlation between various indexes, the evaluation model of abnormal flight recovery strategy is established by using fuzzy comprehensive evaluation theory and expert investigation method. The operational test of the model is completed with the actual operation case, and the effective evaluation of the recovery strategy of the operation control personnel is realized.
【學位授予單位】：山東大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：F562.6

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本文編號：2316781