發(fā)布時(shí)間：2018-08-26 21:38

【摘要】：一線管理者是企業(yè)管理最前沿的群體，他們做為低層級(jí)的管理人員，管理著一層操作生產(chǎn)員工。一線管理效能是衡量一線管理者管理行為的結(jié)果尺度和管理系統(tǒng)的整體反映，它是反映和支持企業(yè)管理的重要指標(biāo)。當(dāng)前，在理論界和實(shí)務(wù)中對(duì)于各類組織的中高層管理人員關(guān)注較多，而對(duì)一線管理效能的關(guān)注有待加強(qiáng)。論文選擇廣州白云機(jī)場(chǎng)股份公司作為樣本進(jìn)行研究，該公司是國(guó)內(nèi)三大航空樞紐之一--廣州機(jī)場(chǎng)的運(yùn)營(yíng)管理機(jī)構(gòu)，經(jīng)營(yíng)業(yè)務(wù)涉及航空地面保障、航空運(yùn)輸服務(wù)、航空護(hù)衛(wèi)、物業(yè)商業(yè)、餐飲、廣告、設(shè)備維護(hù)等。近幾年，公司處于良性發(fā)展的軌道，但在己有規(guī)范制度和考核機(jī)制、明確流程職責(zé)的情形下，，一線管理上仍出現(xiàn)一些問題并造成不良影響。 本研究正是基于對(duì)一線管理效能關(guān)注的背景而展開，本文首先界定白云機(jī)場(chǎng)股份公司一線管理人員范疇特征，描述一線管理運(yùn)作狀況，同時(shí)參考相關(guān)文獻(xiàn)研究和樣本企業(yè)一線管理實(shí)踐，將一線管理者的管理效能與人力資源管理實(shí)踐結(jié)合起來(lái)。引用問卷調(diào)查所收集的信息，運(yùn)用因子分析等統(tǒng)計(jì)分析手段，探討了樣本企業(yè)一線管理效能的表現(xiàn)和短板因素，展現(xiàn)出一線管理者實(shí)踐人力資源管理的表現(xiàn)和各下屬單位人力資源管理支持效能，驗(yàn)證了人力資源管理與一線管理效能的共變性，確認(rèn)了一線管理者自身人力資源管理實(shí)踐、人力資源部門管理支持對(duì)提升一線管理效能甚至上層級(jí)團(tuán)隊(duì)組織績(jī)效的關(guān)聯(lián)有效性，最終概括歸納了一線管理上面臨的主要問題。 本論文緊密結(jié)合問題的診斷結(jié)果，本著克服短板和發(fā)揚(yáng)優(yōu)勢(shì)的原則，梳理了提升一線管理效能的基本思路，提出了白云機(jī)場(chǎng)一線管理人員管理效能的提升途徑：確立全局管理戰(zhàn)略思想，推進(jìn)制度化、體系化、精細(xì)化管理和團(tuán)隊(duì)建設(shè)；健全規(guī)范清晰的制度體系，推行及完善全面考核體系；增強(qiáng)二級(jí)單位人力資源管理支持效能，強(qiáng)化總部戰(zhàn)略性人力資源管理；優(yōu)化管理溝通程序；完善專業(yè)培訓(xùn)與全員培訓(xùn)體系；合理激發(fā)與引導(dǎo)一線管理者的意愿。結(jié)論部份進(jìn)行總結(jié)，并指出研究的改進(jìn)方向。
[Abstract]:Frontline managers are the most advanced group in the management of enterprises. As low-level managers, they manage the first layer of production staff. First-line management effectiveness is the result scale and the overall reflection of management system to measure the management behavior of front-line managers. It is an important index to reflect and support the management of enterprises. At present, in theory and practice, the middle and senior management of all kinds of organizations pay more attention to, but to the front line management effectiveness attention needs to be strengthened. The thesis chooses Guangzhou Baiyun Airport Co., Ltd. as the sample to study. The company is one of the three major aviation hubs in China-the operation management organization of Guangzhou Airport, which deals with aviation ground security, air transportation service, aviation escort, and so on. Property business, catering, advertising, equipment maintenance and so on. In recent years, the company is on the track of benign development, but in the case of standard system and examination mechanism and clear process responsibility, there are still some problems in the front-line management and have bad effects. This study is based on the background of the focus on front-line management effectiveness. Firstly, this paper defines the category of front-line managers of Baiyun Airport Company, describes the operational status of front-line management. At the same time, referring to the related literature research and sample enterprise first line management practice, the management efficiency of line managers and human resources management practice are combined. Citing the information collected by the questionnaire and using the statistical analysis methods such as factor analysis, this paper discusses the performance and short-board factors of the first-line management effectiveness of the sample enterprises. It shows the performance of human resource management and the supporting effectiveness of human resource management in all subordinate units, verifies the covariance of human resource management and first-line management effectiveness, and confirms the practice of human resource management of front-line managers. Human resources department management support to improve the effectiveness of front-line management and even the organizational performance of the team at the upper level of relevance effectiveness, and finally summarized the main problems faced by front-line management. This paper closely combined with the diagnosis results of the problem, in line with the principle of overcoming the shortcomings and carrying forward the advantages, combed the basic ideas of improving the efficiency of front-line management. This paper puts forward the ways to enhance the management effectiveness of the front-line managers in Baiyun Airport: establishing the strategic thinking of global management, promoting institutionalization, systematization, refinement of management and team building, perfecting the system with clear rules, Promote and improve the overall assessment system; enhance the support effectiveness of human resources management in secondary units; strengthen strategic human resources management in headquarters; optimize management communication procedures; improve professional training and all-staff training system; Reasonably stimulate and guide the willingness of line managers. The conclusion part is summarized, and the improvement direction of the research is pointed out.
【學(xué)位授予單位】：華南理工大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2012
【分類號(hào)】：F272.92;F562

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本文編號(hào)：2206235