深圳航空公司空中乘務員體育鍛煉現(xiàn)狀調(diào)查與對策研究
發(fā)布時間：2018-08-20 19:29
【摘要】：在飛速發(fā)展的21世紀，民航業(yè)已經(jīng)發(fā)展成為國民經(jīng)濟的重要基礎產(chǎn)業(yè)，國內(nèi)的民航業(yè)也一直在蓬勃發(fā)展中，公司都將競爭的主要方面放在了提高服務的整體素質(zhì)上，而空中乘務員是航空公司的一線員工，是與旅客面對面交流的第一線員工，是確保航空安全和服務的關鍵，因此航空公司也將重點放在了提高空中乘務員服務品質(zhì)的重點上來。 但是，隨著社會的發(fā)展與進步，空中乘務員的身體健康狀況得不到重視，心理焦慮、腰間盤突出、精神疲勞等問題嚴重影響著空中乘務員的身體健康狀況，精神疲勞、生活作息不穩(wěn)定、飲食不規(guī)律也嚴重影響著空中乘務員的心理健康狀況，空中乘務員多是在疲勞的狀態(tài)下進行空中服務工作，這極大地影響了空中服務的水平與質(zhì)量。 體育作為一種“手段”，在企業(yè)的發(fā)展中起著越來越重要的作用。體育是一項既健身又健心的運動，航空公司可以通過開展各種體育活動，改善空中乘務員的身心狀況，改善空中乘務員的精神面貌，給旅客以好的感知，最終提高航空公司的效益。 本人通過采用文獻資料法、問卷調(diào)查法、訪談法、邏輯分析法、數(shù)理統(tǒng)計法等研究方法，對深圳航空公司空中乘務員的基本情況、對體育的認知情況、參加體育鍛煉的情況及參加體育鍛煉的影響因素進行了分析，站在客觀角度分析了航空公司空中乘務員體育鍛煉現(xiàn)狀、存在的問題以及影響因素，探索改善空中乘務員健康狀況的對策。結(jié)果顯示： 1、空中乘務員都能意識到體育的重要性，但實際的參與程度有待提高�？罩谐藙諉T的年齡都趨于年輕化，工作年限少，也都認為參加體育鍛煉很有益處，但實際的參與程度卻不容樂觀。 2、空中乘務員的身體健康狀況差，公司必須重視空中乘務員的身體健康狀況。由于空中乘務員的飲食、生活作息時間不規(guī)律，，在加上常年缺乏體育鍛煉，導致了空中乘務員的身體健康狀況呈現(xiàn)直線下降的趨勢。 3、空中乘務員一般選擇與朋友一起在小區(qū)的空地上進行跑步鍛煉，公司必須加大對體育活動場地與器材的建設。 4、空中乘務員參加公司組織的體育活動的積極性不高，且經(jīng)常忽視這些活動。這就要求航空公司要將所組織的體育活動作為一項必須參加的活動來對待，并且要將所組織的活動更加精彩趣味化，提高空中乘務員參加的動力。 5、空中乘務員缺乏一個對體育鍛煉有指導性的意見與建議。航空公司沒有社會體育指導員的指導與引導，很難在體育活動上有所進展的，所以引進社會體育指導員也是刻不容緩的。
[Abstract]:In the rapid development of the 21st century, the civil aviation industry has developed into an important basic industry of the national economy, and the domestic civil aviation industry has also been booming. The company has put the main aspect of competition on improving the overall quality of service. The air crew is the front line employee of the airline company, the front line employee who communicates face to face with the passenger, is the key to ensure the aviation safety and service, so the airline also puts the emphasis on improving the service quality of the flight attendant. However, with the development and progress of the society, the health status of the flight attendants is not attached importance to, psychological anxiety, waist disc prominent, mental fatigue and other problems seriously affect the flight attendants' physical health, mental fatigue, and so on. The unstable daily life and irregular diet also seriously affect the mental health of the flight attendants. Most of the flight attendants work under the condition of fatigue which greatly affects the level and quality of air service. As a "means", sports plays a more and more important role in the development of enterprises. Sports is a sport that is both healthy and healthy. Airlines can improve the physical and mental condition of the flight attendants, improve the mental outlook of the flight attendants, and give passengers a good sense of consciousness through various sports activities. Finally, improve the efficiency of airlines. By using the methods of literature, questionnaire, interview, logic analysis, mathematical statistics and so on, I have studied the basic situation of the flight attendants of Shenzhen Airlines and the cognition of sports. The situation of participating in physical exercise and the influencing factors of taking part in physical exercise are analyzed. From an objective point of view, the status quo, existing problems and influencing factors of air flight attendants' physical exercise in airlines are analyzed. To explore the measures to improve the health of flight attendants. The results showed that: 1, the flight attendants could realize the importance of sports, but the actual degree of participation needed to be improved. The flight attendants tend to be younger in age and have less years of service. They all think that it is very beneficial to take part in physical exercise, but the actual level of participation is not optimistic. 2. The flight attendants are in poor health. The company must pay attention to the health of the flight attendants. As a result of the diet of flight attendants and irregular hours of daily life, in addition to the lack of physical exercise throughout the year, This has led to a downward trend in the health of the flight attendants. 3. The flight attendants generally choose to run and exercise with their friends in the open spaces in the community. The company must increase the construction of sports venues and equipment. 4. Air flight attendants are not highly motivated to participate in sports activities organized by the company, and often ignore these activities. This requires airlines to treat the sports they organize as an event that they must participate in, and to make it more exciting and interesting. 5. The air crew lacks a guiding opinion and suggestion for physical exercise. It is difficult for airlines to make progress in sports activities without the guidance and guidance of social sports instructors, so it is urgent to introduce social sports instructors.
【學位授予單位】：山西師范大學
【學位級別】：碩士
【學位授予年份】：2015
【分類號】：F272.92;F562.6
本文編號：2194745
[Abstract]:In the rapid development of the 21st century, the civil aviation industry has developed into an important basic industry of the national economy, and the domestic civil aviation industry has also been booming. The company has put the main aspect of competition on improving the overall quality of service. The air crew is the front line employee of the airline company, the front line employee who communicates face to face with the passenger, is the key to ensure the aviation safety and service, so the airline also puts the emphasis on improving the service quality of the flight attendant. However, with the development and progress of the society, the health status of the flight attendants is not attached importance to, psychological anxiety, waist disc prominent, mental fatigue and other problems seriously affect the flight attendants' physical health, mental fatigue, and so on. The unstable daily life and irregular diet also seriously affect the mental health of the flight attendants. Most of the flight attendants work under the condition of fatigue which greatly affects the level and quality of air service. As a "means", sports plays a more and more important role in the development of enterprises. Sports is a sport that is both healthy and healthy. Airlines can improve the physical and mental condition of the flight attendants, improve the mental outlook of the flight attendants, and give passengers a good sense of consciousness through various sports activities. Finally, improve the efficiency of airlines. By using the methods of literature, questionnaire, interview, logic analysis, mathematical statistics and so on, I have studied the basic situation of the flight attendants of Shenzhen Airlines and the cognition of sports. The situation of participating in physical exercise and the influencing factors of taking part in physical exercise are analyzed. From an objective point of view, the status quo, existing problems and influencing factors of air flight attendants' physical exercise in airlines are analyzed. To explore the measures to improve the health of flight attendants. The results showed that: 1, the flight attendants could realize the importance of sports, but the actual degree of participation needed to be improved. The flight attendants tend to be younger in age and have less years of service. They all think that it is very beneficial to take part in physical exercise, but the actual level of participation is not optimistic. 2. The flight attendants are in poor health. The company must pay attention to the health of the flight attendants. As a result of the diet of flight attendants and irregular hours of daily life, in addition to the lack of physical exercise throughout the year, This has led to a downward trend in the health of the flight attendants. 3. The flight attendants generally choose to run and exercise with their friends in the open spaces in the community. The company must increase the construction of sports venues and equipment. 4. Air flight attendants are not highly motivated to participate in sports activities organized by the company, and often ignore these activities. This requires airlines to treat the sports they organize as an event that they must participate in, and to make it more exciting and interesting. 5. The air crew lacks a guiding opinion and suggestion for physical exercise. It is difficult for airlines to make progress in sports activities without the guidance and guidance of social sports instructors, so it is urgent to introduce social sports instructors.
【學位授予單位】：山西師范大學
【學位級別】：碩士
【學位授予年份】：2015
【分類號】：F272.92;F562.6
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