本文選題：非正常航班 + 直接成本��； 參考：《大連理工大學(xué)》2013年碩士論文

【摘要】：隨著我國(guó)航空運(yùn)輸業(yè)的快速發(fā)展,受不正常天氣、飛行設(shè)備故障、對(duì)空限制、地上服務(wù)不力等諸多不利因素的影響,非正常航班的現(xiàn)象越來(lái)越頻繁。經(jīng)常發(fā)生非正常航班導(dǎo)致航空公司蒙受巨額成本損失,更糟糕的是航空公司的可信任度將受到很大威脅。所以,‘規(guī)避風(fēng)險(xiǎn)降低成本、改善各個(gè)部門(mén)的管理協(xié)調(diào)和應(yīng)變能力以及及時(shí)提出應(yīng)急方案已經(jīng)成為重中之重,并且這也是維持航空公司的信譽(yù)以及維持客源的必要保證。 非正常航班引發(fā)的航空公司與旅客之間的沖突時(shí)有發(fā)生,但這也讓更多的航空高管明白了一個(gè)道理：航空競(jìng)爭(zhēng)單純依賴(lài)豪華的飛機(jī)是無(wú)法行的通的,必須通過(guò)改變服務(wù)、迎合乘客的感知度才是最有效的戰(zhàn)術(shù)策略。 本文主要通過(guò)對(duì)非正常航班的成本模型的分析、研究和求解,為決策人員進(jìn)行航班調(diào)度提供參考標(biāo)準(zhǔn),保證航空公司經(jīng)濟(jì)損失最小。本文在綜合考慮國(guó)內(nèi)外相關(guān)研究的基礎(chǔ)上,討論和構(gòu)建了航班不正常情況下的成本模型,將非正常航班的成本模型劃分為直接成本和間接成本并分別給出了計(jì)算方法,且著重研究非正常航班成本中的間接成本。我們分析得出：間接成本中的決定因素是旅客滿意度,接著我們重新設(shè)計(jì)了滿意度的計(jì)算方案,對(duì)非正常航班延誤的后續(xù)服務(wù)進(jìn)行分析,對(duì)服務(wù)中的指標(biāo)進(jìn)行形式化和量化描述,提出了基于可拓學(xué)理論和模糊語(yǔ)言算子的評(píng)價(jià)模型。最后,我們?cè)O(shè)計(jì)了實(shí)驗(yàn),先介紹了實(shí)驗(yàn)數(shù)據(jù)和實(shí)驗(yàn)背景,設(shè)計(jì)了實(shí)驗(yàn)過(guò)程。我們利用一組實(shí)驗(yàn)比較不同的滿意度計(jì)算方案下的非正常航班成本,通過(guò)評(píng)價(jià)模型求得的滿意度可以明確主導(dǎo)因素,為航空公司針對(duì)性的服務(wù)提供了理論依據(jù)和數(shù)據(jù)支持；利用另一組實(shí)驗(yàn)證明以滿意度優(yōu)先的航班恢復(fù)計(jì)劃的總成本最小。
[Abstract]:With the rapid development of China's air transportation industry, the phenomenon of abnormal flights becomes more and more frequent because of the abnormal weather, the failure of flight equipment, the limitation to the air, the lack of service on the ground and so on. The frequent occurrence of irregular flights will result in huge cost losses for airlines, and to make matters worse, the credibility of airlines will be seriously threatened. Therefore, avoiding risks and reducing costs, improving the management coordination and contingency capacity of various departments and putting forward emergency plans in a timely manner have become the top priority, and this is also the necessary guarantee to maintain the credibility of airlines and maintain the source of customers. Conflicts between airlines and passengers caused by irregular flights have occurred from time to time, but this has also made it clear to more airline executives that it is impossible for airlines to compete solely on luxury aircraft and must change their services. Pandering to passenger perception is the most effective tactical strategy. Through the analysis, research and solution of the cost model of the abnormal flight, this paper provides the reference standard for the decision makers to carry out the flight scheduling, and ensures the minimum economic loss of the airline company. On the basis of synthetically considering the related research at home and abroad, this paper discusses and constructs the cost model of abnormal flight, divides the cost model of abnormal flight into direct cost and indirect cost, and gives the calculation method respectively. And focus on the indirect costs of abnormal flight costs. Our analysis shows that passenger satisfaction is the decisive factor in indirect cost, and then we redesign the calculation scheme of satisfaction to analyze the follow-up service of abnormal flight delay. The evaluation model based on extension theory and fuzzy language operator is proposed. Finally, we designed the experiment, first introduced the experimental data and experimental background, designed the experimental process. We make use of a group of experiments to compare the abnormal flight cost under different satisfaction calculation schemes. The satisfaction degree obtained by the evaluation model can clarify the dominant factors and provide theoretical basis and data support for the targeted service of airlines. Using another set of experiments, the total cost of a satisfactory-first flight recovery plan is minimal.
【學(xué)位授予單位】：大連理工大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2013
【分類(lèi)號(hào)】：F562.5

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