本文選題：模糊綜合評(píng)價(jià) + 主成分分析　； 參考：《西安理工大學(xué)》2017年碩士論文

【摘要】：在機(jī)場(chǎng)工作環(huán)境和工作性質(zhì)復(fù)雜多變的背景條件下,針對(duì)機(jī)場(chǎng)航班保障工作中員工個(gè)人績(jī)效評(píng)價(jià)不合理性的問(wèn)題,如何給出一個(gè)公正客觀的機(jī)場(chǎng)員工績(jī)效評(píng)價(jià)模型成為了整個(gè)機(jī)場(chǎng)信息化系統(tǒng)中的一個(gè)新內(nèi)容。本文深入分析了機(jī)場(chǎng)航班保障業(yè)務(wù),提出一種新的機(jī)場(chǎng)員工績(jī)效評(píng)價(jià)模型,該模型結(jié)合了主成分分析(PCA)和模糊綜合評(píng)價(jià)法(FCE),對(duì)傳統(tǒng)的模糊綜合評(píng)價(jià)模型做了以下改進(jìn)工作:(1)針對(duì)傳統(tǒng)評(píng)價(jià)模型在評(píng)價(jià)過(guò)程中摻雜過(guò)多人為因素的不足,引入了主成分分析法來(lái)代替人為主觀確定法,依據(jù)各個(gè)評(píng)價(jià)指標(biāo)與每個(gè)主成分因子的相關(guān)性對(duì)評(píng)價(jià)指標(biāo)體系進(jìn)行重組,并根據(jù)各個(gè)評(píng)價(jià)指標(biāo)對(duì)主成分因子的貢獻(xiàn)度確定各指標(biāo)權(quán)重;(2)針對(duì)通用評(píng)價(jià)指標(biāo)等級(jí)與實(shí)際數(shù)據(jù)不相符的問(wèn)題,設(shè)計(jì)了調(diào)整策略,該策略主要根據(jù)樣本數(shù)據(jù)的均值和方差對(duì)原始評(píng)價(jià)指標(biāo)的等級(jí)劃分情況進(jìn)行調(diào)整;(3)為了提高該評(píng)價(jià)模型的靈活性,結(jié)合機(jī)場(chǎng)航班保障工作復(fù)雜多變的特點(diǎn),設(shè)計(jì)了基于可調(diào)節(jié)權(quán)重參數(shù)的模糊合成算子。該模型在整個(gè)評(píng)價(jià)過(guò)程中均以實(shí)際樣本數(shù)據(jù)為依據(jù),只需通過(guò)更換樣本數(shù)據(jù)來(lái)轉(zhuǎn)換研究問(wèn)題,便可將該模型適用于其他類似復(fù)雜環(huán)境中的評(píng)價(jià)問(wèn)題,因此,改進(jìn)后的績(jī)效評(píng)價(jià)模型具有較好的泛化能力。將改進(jìn)模型應(yīng)用于國(guó)內(nèi)某民航機(jī)場(chǎng),以單個(gè)評(píng)價(jià)對(duì)象為例,對(duì)改進(jìn)模型的具體應(yīng)用過(guò)程進(jìn)行了詳細(xì)介紹。論文最后選取了該機(jī)場(chǎng)“特車”部門的部分員工為評(píng)價(jià)目標(biāo),分別對(duì)其進(jìn)行績(jī)效評(píng)價(jià),通過(guò)將評(píng)價(jià)結(jié)果與機(jī)場(chǎng)歷史績(jī)效作對(duì)比,表明改進(jìn)評(píng)價(jià)模型是客觀合理的,能夠較好地反映機(jī)場(chǎng)員工在航班保障中的個(gè)人工作表現(xiàn)情況。
[Abstract]:Under the background of complex and changeable working environment and nature of the airport, this paper aims at the irrationality of employee's personal performance evaluation in the airport flight guarantee work. How to give a fair and objective performance evaluation model of airport staff has become a new content in the whole airport information system. In this paper, the airport flight guarantee business is deeply analyzed, and a new performance evaluation model for airport employees is proposed. The model combines the principal component analysis (PCA) and the fuzzy comprehensive evaluation method (FCEA), and improves the traditional fuzzy comprehensive evaluation model as follows: (1) aiming at the deficiency of the traditional evaluation model with too many human factors in the evaluation process, The principal component analysis method is introduced to replace the artificial subjective determination method, and the evaluation index system is reorganized according to the correlation between each evaluation index and each principal component factor. According to the contribution degree of each evaluation index to the principal component factor, the weight of each index is determined. (2) aiming at the problem that the general evaluation index grade does not accord with the actual data, the adjustment strategy is designed. In order to improve the flexibility of the evaluation model, the strategy mainly adjusts the classification of the original evaluation index according to the mean and variance of the sample data. In order to improve the flexibility of the evaluation model, combined with the complex and changeable characteristics of airport flight support, A fuzzy composition operator based on adjustable weight parameters is designed. The model is based on the actual sample data in the whole evaluation process. The model can be applied to the evaluation problems in other similar complex environments only by changing the sample data to transform the research problem. The improved performance evaluation model has better generalization ability. The improved model is applied to a civil aviation airport in China. Taking a single evaluation object as an example, the concrete application process of the improved model is introduced in detail. Finally, the paper selects some employees of the airport "special vehicle" department as the evaluation goal, and evaluates its performance separately. By comparing the evaluation results with the historical performance of the airport, it shows that the improved evaluation model is objective and reasonable. Be able to reflect the performance of airport employees in flight protection.
【學(xué)位授予單位】：西安理工大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：F562.6;F272.92

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本文編號(hào)：2019606