本文選題：服務(wù)外包 + 員工用車�。� 參考：《南京大學》2013年碩士論文

【摘要】：企業(yè)員工用車服務(wù)作為企業(yè)后勤支持服務(wù)的重要組成部分,在便利出行的同時,代表著企業(yè)的形象,體現(xiàn)著對員工人性化的關(guān)注,其與核心業(yè)務(wù)環(huán)節(jié)的交互性影響著企業(yè)的運轉(zhuǎn)靈活程度。隨著我國城市化進程的加速、企業(yè)規(guī)模的擴大,企業(yè)員工的用車需求不僅出現(xiàn)數(shù)量上的攀升,而且對于車型的更新?lián)Q代,代駕服務(wù)和配套設(shè)施維護等要求也不斷提高,但是中國現(xiàn)有汽車保有量難以充分滿足需求。近20年來租車市場的不斷繁榮和服務(wù)外包產(chǎn)業(yè)的擴容性發(fā)展給用車服務(wù)外包帶來了良好的實踐環(huán)境。對于企業(yè)決策者來說,員工用車服務(wù)是通過購買車輛自行管理,還是外包給第三方的租車服務(wù)提供商解決,成為一個選擇的難題。 本文主要研究企業(yè)員工用車服務(wù)及其外包決策過程,通過分析企業(yè)“買車”與“租車”選擇的優(yōu)劣,在經(jīng)典的業(yè)務(wù)外包決策模型基礎(chǔ)之上,提煉出用車服務(wù)外包決策的三維框架,輔助企業(yè)從核心競爭力、長期成本和業(yè)務(wù)復雜性層面決策“自建還是外包”；對于需要采用外包方式解決用車需求的企業(yè),結(jié)合租車服務(wù)的特點,設(shè)計出一個兩階段外包商選擇模型,使用DEA效率篩選和組合優(yōu)化模型幫助企業(yè)高效挑選最優(yōu)合作伙伴,并通過追蹤一個跨國外企的用車服務(wù)外包決策過程,分析相關(guān)框架和模型的適用性,彌補了該領(lǐng)域?qū)嵶C研究較少的不足。
[Abstract]:As an important part of the enterprise logistics support service, the enterprise employee vehicle service, while facilitating travel, represents the image of the enterprise and reflects the humanistic concern of the employees. Its interactivity with the core business links affects the flexibility of the operation of the enterprise. With the acceleration of China's urbanization process and the expansion of enterprise scale, the demand for vehicles for enterprise employees has not only increased in number, but also for the upgrading of vehicle models, the maintenance of alternative driving services and supporting facilities, and so on. But China's existing car ownership is difficult to fully meet the demand. The prosperity of car rental market and the expansion of service outsourcing industry in the past 20 years have brought a good practical environment for vehicle service outsourcing. For enterprise decision makers, it is a difficult problem to choose whether employee car service can be managed by purchasing vehicles or is outsourced to a third party car rental service provider. This paper mainly studies the decision-making process of employee vehicle service and its outsourcing. By analyzing the advantages and disadvantages of the choice of "buy car" and "rent car", this paper is based on the classic outsourcing decision model. The three-dimensional framework of vehicle service outsourcing decision is refined to assist enterprises to decide whether to build or outsource from the aspects of core competitiveness, long-term cost and business complexity. According to the characteristics of car rental service, a two-stage outsourcing vendor selection model is designed. The DEA efficiency screening and combinatorial optimization model is used to help enterprises select the best partners efficiently. By tracking the decision-making process of vehicle service outsourcing in a multinational foreign enterprise, the applicability of the relevant framework and model is analyzed, which makes up for the lack of empirical research in this field.
【學位授予單位】：南京大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：F572.6;F272

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