發(fā)布時(shí)間：2018-05-21 09:22

  本文選題：南航 + 人力資源��； 參考：《吉林大學(xué)》2013年碩士論文

【摘要】：改革開放以來(lái)，我國(guó)國(guó)民經(jīng)濟(jì)快速發(fā)展，人民收入水平也顯著上升，與此同時(shí)，我國(guó)民航業(yè)也面臨極為有利的發(fā)展環(huán)境，近幾年更是實(shí)現(xiàn)了井噴式的增長(zhǎng)。在此期間，南航把握住了發(fā)展契機(jī)，取得了一系列令人矚目的成績(jī)。但在取得成績(jī)的同時(shí)，南航內(nèi)部也有一些隱憂和不足，在乘務(wù)人力資源管理方面的表現(xiàn)尤為明顯。帶著對(duì)這些問(wèn)題的思考，筆者通過(guò)閱讀研究大量文獻(xiàn)，在前人研究的基礎(chǔ)之上，撰寫了這篇關(guān)于南航乘務(wù)人力資源現(xiàn)狀及對(duì)服務(wù)影響的分析這篇論文。 本文主要就當(dāng)前南航乘務(wù)人力資源現(xiàn)狀進(jìn)行分析，詳細(xì)闡述了南航所面臨的人力資源問(wèn)題，并深入探討了這些問(wèn)題給南航帶來(lái)的負(fù)面影響，最后給出了解決問(wèn)題的幾點(diǎn)建議。 全文共分以下五個(gè)部分： 第一部分為緒論，這一部分主要介紹了本文的研究背景、研究意義、人力資源管理理論綜述、研究?jī)?nèi)容和方法。研究背景概括分析了南航當(dāng)前所面臨的內(nèi)外部環(huán)境，對(duì)其業(yè)內(nèi)地位、業(yè)績(jī)成果做了簡(jiǎn)單描述；研究意義和研究方法等方面主要是參考當(dāng)前民航業(yè)發(fā)展的特殊性，根據(jù)其典型特征選擇有針對(duì)性的研究辦法；理論綜述部分內(nèi)容相對(duì)較多，主要是總結(jié)前人的研究成果，對(duì)國(guó)內(nèi)外著名學(xué)者的相關(guān)理論做了概括總結(jié)。 第二部分主要分析了南航乘務(wù)人力資源現(xiàn)狀及問(wèn)題，這一部分主要包括相關(guān)概念的界定、南航乘務(wù)人力資源現(xiàn)狀及變化趨勢(shì)、南航某下屬公司乘務(wù)員結(jié)構(gòu)剖析以及南航乘務(wù)人力資源存在的主要問(wèn)題四個(gè)方面。這一部分內(nèi)容在簡(jiǎn)單介紹相關(guān)人力資源概念的基礎(chǔ)上，詳細(xì)描述分析了南航當(dāng)前的人力資源管理現(xiàn)狀及其未來(lái)發(fā)展態(tài)勢(shì)，并以南航旗下某下屬公司為例，以具體統(tǒng)計(jì)數(shù)據(jù)精確闡述了南航空乘的人員結(jié)構(gòu)，如年齡結(jié)構(gòu)、學(xué)歷結(jié)構(gòu)、獨(dú)生子女比例、地域分布結(jié)構(gòu)等，，為下一步的問(wèn)題分析提供了依據(jù)。在問(wèn)題分析部分，本文結(jié)合南航實(shí)際，從新乘比重、戰(zhàn)略缺失、人員素質(zhì)、培訓(xùn)開發(fā)和人才流失五個(gè)方面概括的介紹了南航乘務(wù)人力資源管理當(dāng)前面臨的主要問(wèn)題。 第三部分為本文的核心部分，這一部分在前文問(wèn)題分析的基礎(chǔ)上，將研究視角深入企業(yè)內(nèi)部，具體考察各個(gè)問(wèn)題對(duì)南航服務(wù)工作帶來(lái)的后續(xù)影響。筆者認(rèn)為這種影響可以概括為以下幾個(gè)方面：第一，新乘比重大對(duì)南航服務(wù)的標(biāo)準(zhǔn)性和一致性的影響；第二，戰(zhàn)略缺失對(duì)南航服務(wù)工作的連續(xù)性與穩(wěn)定性造成的影響；第三，人員素質(zhì)對(duì)南航服務(wù)水平提升的制約；第四，培訓(xùn)不足影響南航乘務(wù)技能潛力的挖掘；第五，人才流失損害企業(yè)內(nèi)部團(tuán)結(jié)，對(duì)服務(wù)質(zhì)量造成不利影響。 第四部分為對(duì)策研究，這一部分在對(duì)南航乘務(wù)人力資源管理問(wèn)題進(jìn)行詳細(xì)分析的基礎(chǔ)上，提出了三個(gè)方面的對(duì)策建議。具體包括：第一，通過(guò)制定企業(yè)戰(zhàn)略規(guī)劃的方式來(lái)保持企業(yè)人力資源的供求平衡，這主要涉及企業(yè)環(huán)境分析、人力資源供求預(yù)測(cè)等方面；第二，通過(guò)完善培訓(xùn)體系的方法來(lái)改善員工素質(zhì)，并在此基礎(chǔ)上提高員工的滿意度和企業(yè)的凝聚力，這就要求企業(yè)培訓(xùn)必須將員工個(gè)人需求與組織需求結(jié)合起來(lái)；第三，通過(guò)加強(qiáng)員工保持來(lái)減少人才流失，這主要有兩種方法，一是通過(guò)幫助員工進(jìn)行職業(yè)生涯發(fā)展規(guī)劃提高員工的歸屬感和滿意度，二是通過(guò)構(gòu)建專門的人員預(yù)警和危機(jī)管理機(jī)制，減輕人員流失給企業(yè)帶來(lái)的傷害。 第五部分為本文的結(jié)論，這一部分主要總結(jié)了本文的研究過(guò)程和研究成果，并進(jìn)一步歸納出本文的主要觀點(diǎn)結(jié)論。
[Abstract]:Since the reform and opening - up , China ' s national economy has developed rapidly , and the level of people ' s income has increased significantly . At the same time , China ' s civil aviation industry is facing an extremely favorable development environment . In the meantime , it has achieved a series of remarkable achievements in recent years . However , in the meantime , South Airlines has made a series of remarkable achievements . During this period , the author has written this paper on the current situation of passenger and human resources and its impact on service by reading a large number of literatures .

This paper mainly analyzes the current situation of the human resources of the current Southern Airlines flight crew , expounds the human resources problems faced by the South Airlines in detail , and probes into the negative impact of these problems on the Southern Airlines , and finally gives some suggestions for solving the problem .

The full text consists of the following five parts :

The first part is the introduction , this part mainly introduces the research background , the research significance , the theory of human resources management , the research content and method .
The research significance and the research method mainly refer to the particularity of the current civil aviation industry development , according to the typical characteristic selection of the targeted research method ;
The contents of the theoretical review are relatively large , mainly summarizing the previous research results , and summarizing the relevant theories of famous scholars at home and abroad .

The second part mainly analyzes the current situation and problems of the human resources of the air crew in South China . This part mainly includes four aspects : the definition of the relevant concepts , the current situation of the human resources of the Southern Airlines and the main problems in the human resources of the Southern Airlines .

The third part is the core part of this paper . This part , on the basis of the analysis of the former , will study the follow - up influence of each question on the service of the South America . The author thinks that the influence can be summarized as the following aspects : First , the impact of the new multiplication ratio on the standard and consistency of the service of the South America ;
Second , the impact of the lack of strategy on the continuity and stability of the service work of the South America ;
Thirdly , the restriction of personnel quality to the improvement of the service level of the South America ;
Fourthly , the lack of training affects the excavation of the potential of the flight skills of the Southern Airlines ;
Fifth , the brain drain damages the internal unity of the enterprise and has a negative impact on the quality of service .

The fourth part is divided into the countermeasure research , which is based on the detailed analysis of the problem of human resources management of air traffic in South China , and puts forward three countermeasures .
Second , by improving the training system , improving the employee ' s quality and improving the employee ' s satisfaction and the company ' s cohesion , which requires the enterprise training to combine the employee ' s personal needs with the organizational needs ;
Third , by strengthening the staff retention to reduce the brain drain , there are two ways to improve the employee ' s sense of belonging and satisfaction through the help of the employee ' s career development planning , and the second is to reduce the harm caused by the loss of personnel to the enterprise through the construction of specialized personnel early warning and crisis management mechanism .

The fifth part is the conclusion of this paper , this part mainly summarizes the research process and the research results , and further induces the main point of view of this paper .
【學(xué)位授予單位】：吉林大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2013
【分類號(hào)】：F272.92;F562.6

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本文編號(hào)：1918619