本文選題：QD機場　切入點：員工滿意度　出處：《中國海洋大學(xué)》2013年碩士論文　論文類型：學(xué)位論文

【摘要】：民航業(yè)是中國的“朝陽產(chǎn)業(yè)”,富有無限活力和挑戰(zhàn)。隨著2002年機場屬地化改革的推進(jìn),機場被定位為企業(yè),迫使它們從過去只注重運行管理,發(fā)展到重視全面管理,特別是對員工的激勵開發(fā)管理。QD機場作為區(qū)域性樞紐機場和面向日韓的門戶機場,應(yīng)當(dāng)不斷建立健全與其發(fā)展勢頭相匹配的包括工作環(huán)境、薪酬待遇、組織文化、在職培訓(xùn)、人才發(fā)展、工作關(guān)系等在內(nèi)的人力資源管理體系,使員工的整體滿意度水平得到提高,從而推進(jìn)企業(yè)戰(zhàn)略的發(fā)展和效益目標(biāo)的實現(xiàn)。 本文結(jié)合QD機場的人力資源現(xiàn)狀,首先采用問卷調(diào)查方法,設(shè)置員工整體滿意度、工作本身滿意度、工作條件滿意度、工作回報滿意度、組織環(huán)境滿意度和工作關(guān)系滿意度六個維度,對員工的滿意度基本數(shù)據(jù)進(jìn)行了收集和處理,運用SPSS軟件對調(diào)查結(jié)果進(jìn)行統(tǒng)計和分析,掌握了影響QD機場員工滿意度的基本因素和存在的問題,并結(jié)合員工訪談、文獻(xiàn)查閱等研究方法,使本文的研究更為客觀、真實、有效。本文的研究將影響QD機場員工滿意度的因素歸納為顯性報酬和隱性報酬。并且認(rèn)為,QD機場的員工滿意度盡管在調(diào)查中顯示處于中上游水平,但距離十分理想狀態(tài)還有一定差距。員工受職位、崗位、文化程度等條件限制,對機場各方面因素的滿意程度不盡相同。工作中的環(huán)境、組織文化、薪酬待遇、培訓(xùn)等因素也對員工滿意度產(chǎn)生著不同程度的影響。若要將QD機場員工滿意度引入一個較高水平,就必須實現(xiàn)顯性薪酬和隱性薪酬的共同提高。持續(xù)改善員工工作環(huán)境,實現(xiàn)績效考核與工資掛鉤的薪酬模式,考慮人才的差異化薪酬標(biāo)準(zhǔn)。同時,大力發(fā)展企業(yè)文化,倡導(dǎo)國際、國內(nèi)和本土文化的融會貫通,發(fā)揮安全文化和服務(wù)文化的核心作用,完善在職員工培訓(xùn)和人才發(fā)展戰(zhàn)略等。 本文在QD機場完成用工制度改革后的背景下,首次對員工進(jìn)行了滿意度問卷調(diào)查,為進(jìn)一步修訂和完善規(guī)則提供了事實依據(jù)。提出了“顯性報酬-隱性報酬”的組合模型,具有實用性和可操作性,對QD機場提高員工滿意度水平具有借鑒意義。
[Abstract]:The aviation industry is Chinese "sunrise industry", full of infinite vitality and challenges. With the 2002 airport localization reform, airport is located for the enterprise, forcing them from the past only pay attention to the operation and management, to pay attention to comprehensive management, especially the development of staff incentive management of.QD airport as a regional hub airport and oriented South Korea's gateway airport should continue to establish a sound momentum of development and matching including working environment, salary, organizational culture, job training, talent development, working relationship, human resources management system, to improve the level of employee satisfaction, so as to promote the development of enterprise strategy and objectives.
In combination with the present situation of human resources at QD airport, firstly, using the method of questionnaire investigation, set up overall employee satisfaction, job satisfaction, satisfaction with working conditions, job reward satisfaction, six dimensions of organizational environment and job satisfaction relationship satisfaction, employee satisfaction of basic data were collected and processed using SPSS software statistics and analysis the results of the survey, grasp the basic factors affecting QD airport employee satisfaction and problems, combined with interviews, literature review and other research methods, make this research more objective, true and effective. This article will study the influence factors of QD airport employee satisfaction into explicit rewards and implicit reward and that. QD, the airport staff satisfaction in spite of the survey in the upper level, but the distance is the ideal state. There is a certain gap between employees by job positions The degree of culture, limit conditions, degree of satisfaction with the airport factors are not the same. In the work environment, organizational culture, salary, influence the training factors on employee satisfaction. If you want to QD airport employee satisfaction into a higher level, to jointly improve must realize the explicit compensation and hidden compensation. Continuous improvement working environment, implementation of performance appraisal and salary compensation model, considering the talent's different compensation standards. At the same time, the development of corporate culture, promote international, domestic and local culture together, play a central role in safety culture and service culture, improve staff training and talent development strategy.
This paper completed the reform of employment system of the background at QD airport, for the first time for employee satisfaction survey, provide the basis for further revision and perfection of rules. Proposed a combination model of explicit implicit reward reward ", has the practicability and maneuverability, with reference to QD airport to improve the level of employee satisfaction.

【學(xué)位授予單位】：中國海洋大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：F562.6;F272.92

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本文編號：1621536