護(hù)士情緒勞動(dòng)表現(xiàn)策略的個(gè)體影響因素分析
發(fā)布時(shí)間：2018-08-16 12:42
【摘要】： 目的:了解護(hù)士情緒勞動(dòng)的現(xiàn)狀,探討護(hù)士情緒勞動(dòng)表現(xiàn)策略的個(gè)體影響因素,并提出針對(duì)性的措施。為臨床護(hù)理管理者制定方案降低護(hù)士工作倦怠感、提高護(hù)理服務(wù)質(zhì)量和患者滿意度提供科學(xué)依據(jù)。 方法:采用整群隨機(jī)抽樣的方法抽取3所省級(jí)三級(jí)甲等醫(yī)院在職護(hù)士共486名。采用情緒工作量表、情緒智力量表、一般自我效能量表、正負(fù)性情緒量表、特質(zhì)應(yīng)對(duì)量表和艾森克人格問(wèn)卷成人版以及自行設(shè)計(jì)的護(hù)士一般情況調(diào)查表收集資料。所有數(shù)據(jù)采用SPSS11.5統(tǒng)計(jì)軟件進(jìn)行處理。 結(jié)果: 1.護(hù)士在情緒勞動(dòng)中,最經(jīng)常采用的表現(xiàn)策略是自然表現(xiàn),其次是深層表現(xiàn),最后是表面表現(xiàn)。 2.通過(guò)差異檢驗(yàn),發(fā)現(xiàn)情緒勞動(dòng)表現(xiàn)策略得分在工作年限、職稱上存在顯著性差異,在自然表現(xiàn)上,高年資、高級(jí)職稱的護(hù)士得分高于低年資護(hù)士(P＜0.01)、低級(jí)職稱的護(hù)士(P＜0.05);在表面表現(xiàn)上,隨著工作年限的增長(zhǎng),得分呈先升后降的趨勢(shì)(P＜0.05)。情緒勞動(dòng)表現(xiàn)策略在婚姻狀況、是否獨(dú)生子女、出生來(lái)源等方面無(wú)顯著性差異。 3.護(hù)士情緒智力得分與護(hù)生無(wú)顯著性差異(P＞0.05);等級(jí)差異分析表明:不同情緒智力水平的護(hù)士,其自然表現(xiàn)和深層表現(xiàn)得分均有不同程度的差異(F=23.968,P＜0.001:F=12.968,P＜0.001);相關(guān)分析發(fā)現(xiàn):情緒智力與自然表現(xiàn)、深層表現(xiàn)均呈顯著性正相關(guān)關(guān)系(r=0.356,P＜0.01;r=0.293,P＜0.01)。 4.獨(dú)立樣本t檢驗(yàn)顯示:護(hù)士一般自我效能感顯著高于常模(P＜0.001);等級(jí)差異分析表明:不同自我效能感水平的護(hù)士在自然表現(xiàn)和深層表現(xiàn)得分上有顯著性差異(F=9.292,P＜0.001;F=3.340,P＜0.05);相關(guān)分析發(fā)現(xiàn):自我效能感與自然表現(xiàn)、深層表現(xiàn)均呈顯著性正相關(guān)關(guān)系(r=0.205,P＜0.01;r=0.164,P＜0.01)。 5.護(hù)士積極應(yīng)對(duì)得分顯著高于常模(P＜0.001),消極應(yīng)對(duì)得分顯著低于常模(P＜0.01);等級(jí)差異分析表明:不同積極應(yīng)對(duì)水平的護(hù)士,其自然表現(xiàn)和深層表現(xiàn)得分均有顯著性差異(F=3.641,P＜0.05;F=3.088,P＜0.05),不同消極應(yīng)對(duì)水平的護(hù)士,其表面表現(xiàn)和深層表現(xiàn)得分均有顯著性差異(F=3.255,P＜0.05;F=3.340,P＜0.05);相關(guān)分析發(fā)現(xiàn):積極應(yīng)對(duì)方式與自然表現(xiàn)、深層表現(xiàn)均呈微弱正相關(guān)關(guān)系(r=0.121,P＜0.05:r=0.106,P＜0.05),而消極應(yīng)對(duì)與表面表現(xiàn)呈顯著性正相關(guān)關(guān)系(r=0.151,P＜0.01),與深層表現(xiàn)呈顯著性負(fù)相關(guān)關(guān)系(r=-0.136,P＜0.01)。 6.差異分析顯示:護(hù)士正性情緒得分低于常模(P＜0.001),負(fù)性情緒得分高于常模(P＜0.001);等級(jí)差異分析表明:不同正性情緒水平的護(hù)士,其深層表現(xiàn)得分有顯著性差異(F=3.255,P＜0.05),不同負(fù)性情緒水平的護(hù)士在自然表現(xiàn)、表面表現(xiàn)和深層表現(xiàn)得分上有不同程度的差異(F=5.129,P＜0.01;F=5.238,P＜0.01;F=3.879,P＜0.05);相關(guān)分析發(fā)現(xiàn):正性情緒與深層表現(xiàn)呈顯著性正相關(guān)關(guān)系(r=0.150,P＜0.01),而負(fù)性情緒與自然表現(xiàn)、深層表現(xiàn)呈顯著性負(fù)相關(guān)關(guān)系(r=-0.173,P＜0.01;r=-0.113,P＜0.01),與表面表現(xiàn)呈顯著性正相關(guān)關(guān)系(r=0.167,P＜0.01)。 7.獨(dú)立樣本t檢驗(yàn)顯示:護(hù)士精神質(zhì)和神經(jīng)質(zhì)得分顯著低于常模(P＜0.001,P＜0.001),而內(nèi)外向與成熟度得分顯著高于常模(P＜0.001,P＜0.001);等級(jí)差異分析表明:不同精神質(zhì)水平的護(hù)士在自然表現(xiàn)和表面表現(xiàn)得分上有不同程度的差異(F=11.443,P＜0.001;F=4.287,P＜0.05),不同神經(jīng)質(zhì)水平的護(hù)士在自然表現(xiàn)和表面表現(xiàn)得分上有不同程度的差異(F=5.210,P＜0.01;F=5.940,P＜0.01),不同成熟度的護(hù)士,其自然表現(xiàn)、表面表現(xiàn)和深層表現(xiàn)得分均有不同程度的差異(F=24.194,P＜0.001;F=15.585,P＜0.001;F=3.911,P＜0.05)。相關(guān)分析發(fā)現(xiàn):艾森克人格特征的神經(jīng)質(zhì)、精神質(zhì)均與自然表現(xiàn)呈顯著性負(fù)相關(guān)關(guān)系(r=-0.283,P＜0.01;r=-0.188,P＜0.01),與表面表現(xiàn)呈顯著性正相關(guān)關(guān)系(r=0.200,P＜0.01;r=0.165,P＜0.01),成熟度與自然表現(xiàn)呈顯著性正相關(guān)關(guān)系(r=0.337,P＜0.01),與表面表現(xiàn)呈顯著性負(fù)相關(guān)關(guān)系(r=-0.291,P＜0.01),與深層表現(xiàn)呈微弱正相關(guān)關(guān)系(r=0.113,P＜0.05)。 8.回歸分析表明情緒智力、成熟度、精神質(zhì)是自然表現(xiàn)的重要預(yù)測(cè)因子(R~2=0.199),成熟度是表面表現(xiàn)的微弱預(yù)測(cè)因子(R~2=0.085),情緒智力是深層表現(xiàn)的微弱預(yù)測(cè)因子(R~2=0.086)。 結(jié)論: 1.在情緒勞動(dòng)中護(hù)士最常用的表現(xiàn)策略是自然表現(xiàn),其次是深層表現(xiàn),最后是表面表現(xiàn)。 2.自然表現(xiàn)受工作年限和職稱的影響,表面表現(xiàn)受工作年限的影響。 3.情緒智力是情緒勞動(dòng)表現(xiàn)策略的個(gè)體影響因素,主要體現(xiàn)在對(duì)自然表現(xiàn)和深層表現(xiàn)兩種策略。 4.一般自我效能感對(duì)自然表現(xiàn)和深層表現(xiàn)均有顯著性影響。 5.應(yīng)對(duì)方式會(huì)影響到護(hù)士情緒勞動(dòng)表現(xiàn)策略的運(yùn)用,積極應(yīng)對(duì)方式影響自然表現(xiàn)和深層表現(xiàn)的運(yùn)用,而消極應(yīng)對(duì)方式對(duì)表面表現(xiàn)和深層表現(xiàn)有影響。 6.情緒特質(zhì)是情緒勞動(dòng)表現(xiàn)策略的個(gè)體影響因素,正性情緒影響深層表現(xiàn)的運(yùn)用,而負(fù)性情緒對(duì)三種表現(xiàn)策略均有影響。 7.人格特征是情緒勞動(dòng)表現(xiàn)策略的個(gè)體影響因素,精神質(zhì)和神經(jīng)質(zhì)影響自然表現(xiàn)和表面表現(xiàn)的運(yùn)用,而成熟度對(duì)三種表現(xiàn)策略均有影響。
[Abstract]:Objective: To understand the status quo of nurses'emotional labor, explore the individual influencing factors of nurses' emotional labor performance strategies, and put forward corresponding measures.
Methods: A total of 486 nurses from three provincial hospitals were selected by cluster random sampling. The data were collected by Emotional Work Scale, Emotional Intelligence Scale, General Self-efficacy Scale, Positive and Negative Emotion Scale, Trait Coping Scale, Eysenck Personality Questionnaire Adult Version and Self-designed General Situation Questionnaire. All data were processed by SPSS11.5 statistical software.
Result:
1. In emotional labor, the most frequently used performance strategy is natural performance, followed by deep performance, and finally surface performance.
2. Through the difference test, it was found that the scores of emotional labor performance strategies were significantly different in working years and professional titles. In natural performance, the scores of senior nurses and senior nurses were higher than those of junior nurses (P < 0.01), and those of junior nurses (P < 0.05). There was no significant difference in marital status, whether the only child was born or not, and the source of birth.
3. There was no significant difference between nurses'emotional intelligence scores and nursing students (P > 0.05); the analysis of grade difference showed that nurses with different emotional intelligence levels had different degrees of differences in their natural and deep performance scores (F = 23.968, P < 0.001: F = 12.968, P < 0.001); correlation analysis found that both emotional intelligence and natural performance showed significant differences in deep performance. Positive correlation (r=0.356, P < 0.01; r=0.293, P < 0.01).
4. Independent sample t test showed that general self-efficacy of nurses was significantly higher than the norm (P < 0.001); grade difference analysis showed that nurses with different levels of self-efficacy had significant differences in the scores of natural performance and deep performance (F = 9.292, P < 0.001; F = 3.340, P < 0.05); correlation analysis found that self-efficacy and natural performance, deep surface. There was a significant positive correlation (r=0.205, P < 0.01; r=0.164, P < 0.01).
5. The score of positive coping was significantly higher than that of norm (P < 0.001), and the score of negative coping was significantly lower than that of norm (P There were significant differences in performance and deep performance scores (F = 3.255, P < 0.05; F = 3.340, P < 0.05); correlation analysis found that positive coping style and natural performance, deep performance were slightly positively correlated (r = 0.121, P < 0.05: r = 0.106, P < 0.05), while negative coping and surface performance were significantly positively correlated (r = 0.151, P < 0.01). There was a significant negative correlation (r=-0.136, P < 0.01).
6. Difference analysis showed that the scores of positive emotions were lower than the norm (P < 0.001), and the scores of negative emotions were higher than the norm (P < 0.001). The analysis of grade difference showed that the scores of deep performance of nurses with different levels of positive emotions were significantly different (F = 3.255, P < 0.05). There were significant differences in performance scores (F = 5.129, P < 0.01; F = 5.238, P < 0.01; F = 3.879, P < 0.05); correlation analysis showed that positive emotions were positively correlated with deep performance (r = 0.150, P < 0.01), while negative emotions were negatively correlated with natural performance and deep performance (r = - 0.173, P < 0.01; r = - 0.113, P < 0.01). There was a significant positive correlation between facial performance (r=0.167, P < 0.01).
7. Independent sample t-test showed that the scores of psychoticism and neuroticism of nurses were significantly lower than the norm (P < 0.001, P < 0.001), while the scores of introversion, extroversion and maturity were significantly higher than the norm (P < 0.001, P < 0.001). Nurses with different levels of neuroticism had different scores in natural and surface manifestations (F = 5.210, P < 0.01; F = 5.940, P < 0.01). Nurses with different maturity had different scores in natural manifestations, surface manifestations and deep manifestations (F = 24.194, P < 0.001; F = 15.585, P < 0.001). 3.911, P < 0.05). Correlation analysis showed that the neuroticism and psychoticism of Eysenck personality traits were negatively correlated with natural performance (r = - 0.283, P < 0.01; r = - 0.188, P < 0.01), and positively correlated with surface performance (r = 0.200, P < 0.01; r = 0.165, P < 0.01), and maturity was positively correlated with natural performance (r = 0.337, P < 0.01). P < 0.01), which was negatively correlated with surface manifestations (r = - 0.291, P < 0.01), and slightly positively correlated with deep manifestations (r = 0.113, P < 0.05).
8. Regression analysis showed that emotional intelligence, maturity and psychoticism were important predictors of natural performance (R~2=0.199), maturity was a weak predictor of surface performance (R~2=0.085), and emotional intelligence was a weak predictor of deep performance (R~2=0.086).
Conclusion:
1. The most commonly used performance strategy of nurses in emotional labor is natural performance, followed by deep performance, and finally surface performance.
2. the natural performance is affected by working years and professional titles, and the surface performance is affected by the number of years of work.
3. Emotional intelligence is an individual influencing factor of emotional labor performance strategy, which is mainly reflected in two strategies: natural performance and deep performance.
4. general self-efficacy has a significant impact on natural performance and deep performance.
5. Coping styles affect the use of nurses'emotional labor performance strategies, positive coping styles affect the use of natural and deep performance, while negative coping styles affect the surface and deep performance.
6. Emotional traits are the individual influencing factors of emotional labor performance strategies. Positive emotions affect the use of deep performance, while negative emotions affect all three performance strategies.
7. Personality traits are the individual influencing factors of emotional labor performance strategies. Psychosis and neuroticism affect the use of natural performance and surface performance. Maturity affects all three performance strategies.
【學(xué)位授予單位】：山東大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2008
【分類號(hào)】：R395;B849
本文編號(hào)：2186016
[Abstract]:Objective: To understand the status quo of nurses'emotional labor, explore the individual influencing factors of nurses' emotional labor performance strategies, and put forward corresponding measures.
Methods: A total of 486 nurses from three provincial hospitals were selected by cluster random sampling. The data were collected by Emotional Work Scale, Emotional Intelligence Scale, General Self-efficacy Scale, Positive and Negative Emotion Scale, Trait Coping Scale, Eysenck Personality Questionnaire Adult Version and Self-designed General Situation Questionnaire. All data were processed by SPSS11.5 statistical software.
Result:
1. In emotional labor, the most frequently used performance strategy is natural performance, followed by deep performance, and finally surface performance.
2. Through the difference test, it was found that the scores of emotional labor performance strategies were significantly different in working years and professional titles. In natural performance, the scores of senior nurses and senior nurses were higher than those of junior nurses (P < 0.01), and those of junior nurses (P < 0.05). There was no significant difference in marital status, whether the only child was born or not, and the source of birth.
3. There was no significant difference between nurses'emotional intelligence scores and nursing students (P > 0.05); the analysis of grade difference showed that nurses with different emotional intelligence levels had different degrees of differences in their natural and deep performance scores (F = 23.968, P < 0.001: F = 12.968, P < 0.001); correlation analysis found that both emotional intelligence and natural performance showed significant differences in deep performance. Positive correlation (r=0.356, P < 0.01; r=0.293, P < 0.01).
4. Independent sample t test showed that general self-efficacy of nurses was significantly higher than the norm (P < 0.001); grade difference analysis showed that nurses with different levels of self-efficacy had significant differences in the scores of natural performance and deep performance (F = 9.292, P < 0.001; F = 3.340, P < 0.05); correlation analysis found that self-efficacy and natural performance, deep surface. There was a significant positive correlation (r=0.205, P < 0.01; r=0.164, P < 0.01).
5. The score of positive coping was significantly higher than that of norm (P < 0.001), and the score of negative coping was significantly lower than that of norm (P There were significant differences in performance and deep performance scores (F = 3.255, P < 0.05; F = 3.340, P < 0.05); correlation analysis found that positive coping style and natural performance, deep performance were slightly positively correlated (r = 0.121, P < 0.05: r = 0.106, P < 0.05), while negative coping and surface performance were significantly positively correlated (r = 0.151, P < 0.01). There was a significant negative correlation (r=-0.136, P < 0.01).
6. Difference analysis showed that the scores of positive emotions were lower than the norm (P < 0.001), and the scores of negative emotions were higher than the norm (P < 0.001). The analysis of grade difference showed that the scores of deep performance of nurses with different levels of positive emotions were significantly different (F = 3.255, P < 0.05). There were significant differences in performance scores (F = 5.129, P < 0.01; F = 5.238, P < 0.01; F = 3.879, P < 0.05); correlation analysis showed that positive emotions were positively correlated with deep performance (r = 0.150, P < 0.01), while negative emotions were negatively correlated with natural performance and deep performance (r = - 0.173, P < 0.01; r = - 0.113, P < 0.01). There was a significant positive correlation between facial performance (r=0.167, P < 0.01).
7. Independent sample t-test showed that the scores of psychoticism and neuroticism of nurses were significantly lower than the norm (P < 0.001, P < 0.001), while the scores of introversion, extroversion and maturity were significantly higher than the norm (P < 0.001, P < 0.001). Nurses with different levels of neuroticism had different scores in natural and surface manifestations (F = 5.210, P < 0.01; F = 5.940, P < 0.01). Nurses with different maturity had different scores in natural manifestations, surface manifestations and deep manifestations (F = 24.194, P < 0.001; F = 15.585, P < 0.001). 3.911, P < 0.05). Correlation analysis showed that the neuroticism and psychoticism of Eysenck personality traits were negatively correlated with natural performance (r = - 0.283, P < 0.01; r = - 0.188, P < 0.01), and positively correlated with surface performance (r = 0.200, P < 0.01; r = 0.165, P < 0.01), and maturity was positively correlated with natural performance (r = 0.337, P < 0.01). P < 0.01), which was negatively correlated with surface manifestations (r = - 0.291, P < 0.01), and slightly positively correlated with deep manifestations (r = 0.113, P < 0.05).
8. Regression analysis showed that emotional intelligence, maturity and psychoticism were important predictors of natural performance (R~2=0.199), maturity was a weak predictor of surface performance (R~2=0.085), and emotional intelligence was a weak predictor of deep performance (R~2=0.086).
Conclusion:
1. The most commonly used performance strategy of nurses in emotional labor is natural performance, followed by deep performance, and finally surface performance.
2. the natural performance is affected by working years and professional titles, and the surface performance is affected by the number of years of work.
3. Emotional intelligence is an individual influencing factor of emotional labor performance strategy, which is mainly reflected in two strategies: natural performance and deep performance.
4. general self-efficacy has a significant impact on natural performance and deep performance.
5. Coping styles affect the use of nurses'emotional labor performance strategies, positive coping styles affect the use of natural and deep performance, while negative coping styles affect the surface and deep performance.
6. Emotional traits are the individual influencing factors of emotional labor performance strategies. Positive emotions affect the use of deep performance, while negative emotions affect all three performance strategies.
7. Personality traits are the individual influencing factors of emotional labor performance strategies. Psychosis and neuroticism affect the use of natural performance and surface performance. Maturity affects all three performance strategies.
【學(xué)位授予單位】：山東大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2008
【分類號(hào)】：R395;B849
【引證文獻(xiàn)】
相關(guān)期刊論文 前1條
1 陳丹丹;邢強(qiáng);胡慧容;;監(jiān)獄基層男性警察情緒勞動(dòng)調(diào)查分析報(bào)告[J];社會(huì)心理科學(xué);2010年03期
相關(guān)碩士學(xué)位論文 前6條
1 曾慧婷;護(hù)士的人格特質(zhì)、情緒勞動(dòng)策略和職業(yè)倦怠的相關(guān)性研究[D];暨南大學(xué);2011年
2 朱敏;護(hù)士心理一致感、人格特征與職業(yè)倦怠的相關(guān)性研究[D];蘇州大學(xué);2011年
3 許佳佳;效能團(tuán)體輔導(dǎo)對(duì)護(hù)理人員職業(yè)生涯狀況的影響研究[D];山西醫(yī)科大學(xué);2010年
4 王麗;長(zhǎng)沙市區(qū)護(hù)士情緒勞動(dòng)及其相關(guān)因素的研究[D];中南大學(xué);2010年
5 畢淑嫻;高中生依戀及情緒啟動(dòng)對(duì)人際信任的影響研究[D];上海師范大學(xué);2012年
6 陳素革;IT企業(yè)知識(shí)員工情緒工作研究[D];東北大學(xué);2010年
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