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  本文關(guān)鍵詞：心理契約對公立醫(yī)院知識型員工工作倦怠影響的研究　出處：《西南交通大學》2009年碩士論文　論文類型：學位論文

  更多相關(guān)文章： 心理契約 公立醫(yī)院 知識型員工 工作倦怠

【摘要】： 心理契約是存在于員工與組織之間的隱性契約,是當今國內(nèi)外學術(shù)界的研究熱點之一。醫(yī)療行業(yè)具有獨特的行業(yè)特點,隨著經(jīng)濟全球化和醫(yī)療改革不斷深入,醫(yī)務人員工作倦怠情況逐漸凸現(xiàn)出來。因此,對我國公立醫(yī)院知識型員工心理契約現(xiàn)狀及其對工作倦怠影響關(guān)系進行研究就顯得非常必要。 本研究通過查閱大量國內(nèi)外文獻,采用Maslach工作倦怠量表通用版(MBI-GS),對醫(yī)務人員的工作倦怠進行測量,并根據(jù)我國公立醫(yī)院知識型員工的特點和需求,在國內(nèi)外已有的心理契約量表基礎(chǔ)上,結(jié)合我國公立醫(yī)院特點,編制一份針對公立醫(yī)院知識型員工的心理契約調(diào)查表,對知識型員工心理契約現(xiàn)狀進行調(diào)查。 采用sPss13.0統(tǒng)計軟件對數(shù)據(jù)進行統(tǒng)計分析。結(jié)果:年輕醫(yī)務人員的情緒耗竭和玩世不恭與年長者相比顯著增高;本科學歷醫(yī)務人員的成就感低落最低,而研究生情緒衰竭、玩世不恭和成就感低落均較高;工作年限少的醫(yī)務人員的情緒衰竭和玩世不恭高于工作年限長的醫(yī)務人員;初級職稱醫(yī)生的情緒耗竭最高,而玩世不恭和成就感低落均在中級職稱的醫(yī)生中最高。不同婚姻狀況員工在對組織交易維度的認知度不同,已婚者認知度高于未婚者,差異有顯著性;不同年齡的員工在員工團隊維度的認知度有差異,年齡越大者認知度越低;不同工齡員工在的組織關(guān)系維度的認知度有差異,工齡最長的員工認知度最高;不同職稱的員工在組織交易維度的認知度有差異,初級職稱組認知度最高。知識型員工希望不僅有合理的薪酬,更希望得到充分的尊重,希望有和諧的團隊以及醫(yī)院為自己提供信息和知識交流的平臺,提供廣闊的發(fā)展空間。 因而提出“以人為本”的管理模式;完善薪酬福利制度、改善工作環(huán)境;健全規(guī)章制度、實施員工幫助計劃等建議。
[Abstract]:The psychological contract exists in implicit contract between employee and organization, is one of the hot research topic in the academic circles at home and abroad. The medical profession has a unique industry characteristics, along with the economic globalization and the deepening of the medical reform, medical staff burnout gradually emerged. Therefore, the status of psychological contract of knowledge workers in the public hospitals and impact on job burnout research is very necessary.
In this study, through consulting a large number of domestic and foreign literature, using the Maslach burnout inventory general version (MBI-GS), the medical staff job burnout was measured, and according to the characteristics and needs of employees in public hospital of Chinese knowledge, at home and abroad, the psychological contract scale basis, combined with the characteristics of China's public hospital, preparation according to a public hospital of knowledge employee psychological contract questionnaire to investigate the current situation of psychological contract of knowledge workers.
The data were analyzed with sPss13.0 statistical software. Results: the young workers' emotional exhaustion and cynical compared with the older participants increased significantly; Bachelor degree of medical personnel and low sense of achievement is lowest, but the graduate students emotional exhaustion, cynical and low sense of achievement are higher; working years less medical workers emotional exhaustion and cynical than work the long years of the medical staff; the primary title doctor's emotional exhaustion is highest, and cynical and low sense of achievement in the intermediate title doctor in the highest. Employees of different marital status in the organization transaction dimension of awareness, awareness of the married higher than the unmarried, there was a significant difference between the staff of different ages; there are differences in the awareness of staff the dimensions of the team, age greater awareness is lower; the relationship between the different dimensions of organizational awareness in service staff are different, the length of service Long staff the highest recognition of different titles; employees have differences in awareness deal dimension, the primary title group. The highest recognition of knowledge workers hope not only reasonable salary, hope to get the full respect, hope to have harmonious team and hospital to provide their own information and knowledge exchange platform, to provide a broad space for development.
Therefore, put forward the "people-oriented" management model, improve the salary and welfare system, improve the working environment, improve the rules and regulations, the implementation of staff help plans and other suggestions.

【學位授予單位】：西南交通大學
【學位級別】：碩士
【學位授予年份】：2009
【分類號】：R197.3;R395

【引證文獻】

相關(guān)碩士學位論文 前1條

1 張燕;知識型員工激勵因素與工作倦怠的關(guān)系研究[D];蘇州大學;2012年

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本文編號：1360806