[Abstract] Through the analysis of the status quo of the current hospital medical service, this paper points out the problems existing in the process of the implementation of current medical service hospital, and analyze the current mechanism for services and service quality feedback in place of doctor-patient dispute, as well as the challenges faced by the hospital treatment disputes predicament and its influence on the long-term development of the hospital, and to adopt PDCA to enclosed the quality of service system and framework structure involved the functions and tasks of each management link made clear, put forward the concrete design ideas, to improve the level of hospital management to improve hospital information feedback, and promote the doctor-patient communication of both sides, reduce the incidence of medical disputes has practical significance.

[Key Words]  The hospital; Enclosed quality management; system

一、某醫(yī)院近八年門診量、收容量和手術(shù)量趨勢及簡單分析
二、醫(yī)院的短板在哪里？
三、服務(wù)質(zhì)量到底怎么了？
四、劣勢怎樣規(guī)避？
 
五、構(gòu)建具封閉式服務(wù)質(zhì)量管理體系

詳見下圖，該圖結(jié)構(gòu)清晰，院內(nèi)和院外管理，涵蓋了患者門診和住院的每一個緩解，，醫(yī)院通過優(yōu)化設(shè)計，完全可以采集到真實可信的患者接受的醫(yī)療服務(wù)質(zhì)量，并不斷加以完善和改進，達到提升醫(yī)院服務(wù)質(zhì)量，取得患者認可的目的。 



本文編號：554529