航空公司客運超售運作與管理問題研究
發(fā)布時間：2019-02-18 22:43
【摘要】：隨著我國經(jīng)濟的進一步發(fā)展，民航業(yè)發(fā)展速度不斷加快，航空公司間的競爭也越發(fā)激烈。為適應競爭需求，航空公司越來越多的引入收益管理系統(tǒng)，以期獲得利潤最大化。超售是航空公司最早采用亦最常采用的收益管理方法之一。本文在對超售研究發(fā)展歷程進行總結(jié)的基礎(chǔ)上，主要對航空公司客運超售的運作與管理方法做出了探究，主要包括： 一、在超售的運作上，對超售數(shù)學模型做出探究。針對單航段、單艙位等級航班，以航班成本最小作為目標函數(shù)，在傳統(tǒng)的基于二項分布的超售模型中加入團隊旅客的相關(guān)約束，建立超售模型，設(shè)計了求解程序。在此基礎(chǔ)上，針對多航班航線，考慮前航班DB旅客對后續(xù)航班超售量的影響，依然以航班成本最小為目標函數(shù)，建立數(shù)學模型并提出求解方法，驗證了模型的正確性和算法有效性。 二、鑒于該類問題具有求解耗費時間長、占用系統(tǒng)內(nèi)存大的缺陷，在上述求解程序的基礎(chǔ)上提出了一個解決該類問題的啟發(fā)式系統(tǒng)，即一個基于案例數(shù)據(jù)庫的超售決策系統(tǒng)，在LINGO軟件中對其中的關(guān)鍵問題——案例適配與判定問題——進行了求解分析，為超售問題的解決提供了一個新的思路。 三、針對近期航空公司與旅客在超售問題上爭議較大，法律學術(shù)界、輿論界近乎一面倒的不支持國內(nèi)超售的情況做出問題分析，，并與國外航空公司遇到同樣情況時的處理方法進行對比總結(jié)。對銷售前、DB發(fā)生后的處理情況提出管理方面的建議，以期形成保留旅客知情權(quán)、選擇權(quán)的航空公司超售管理制度。
[Abstract]:With the further development of China's economy, the development of civil aviation industry is accelerating, and the competition between airlines is becoming more and more fierce. In order to meet the demand of competition, airlines introduce more and more revenue management systems in order to maximize profits. Overselling is one of the earliest and most common revenue management methods adopted by airlines. On the basis of summing up the research and development course of overselling, this paper mainly explores the operation and management methods of overselling of passenger transport in airlines, mainly including: first, in the operation of overselling, the mathematical model of overselling is explored. For single-segment and single-class flights, the minimum flight cost is taken as the objective function, and the relative constraints of the team passengers are added to the traditional binomial distribution overbooking model. The overbooking model is established and the solution program is designed. On this basis, considering the influence of DB passengers on the overbooking of subsequent flights on multi-flight routes, this paper still takes the minimum flight cost as the objective function, establishes the mathematical model and puts forward a solution method. The correctness of the model and the validity of the algorithm are verified. Secondly, in view of the defects of solving this kind of problem, such as consuming time and occupying large memory of system, a heuristic system for solving this kind of problem is proposed on the basis of the above solving program, that is, an overselling decision system based on case database. In this paper, the key problem in LINGO software, case matching and decision problem, is solved and analyzed, which provides a new way to solve the problem of overselling. Third, in view of the recent controversy between airlines and passengers on the issue of overselling, the legal academic community and the public opinion circle almost unilaterally did not support domestic oversales. And foreign airlines encounter the same situation of the treatment of comparison and summary. This paper puts forward some suggestions on how to deal with the situation before and after the sale of DB, in order to form the management system of overselling of airlines which reserves the right to know and the right to choose of passengers.
【學位授予單位】：南京航空航天大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：F562.6
[Abstract]:With the further development of China's economy, the development of civil aviation industry is accelerating, and the competition between airlines is becoming more and more fierce. In order to meet the demand of competition, airlines introduce more and more revenue management systems in order to maximize profits. Overselling is one of the earliest and most common revenue management methods adopted by airlines. On the basis of summing up the research and development course of overselling, this paper mainly explores the operation and management methods of overselling of passenger transport in airlines, mainly including: first, in the operation of overselling, the mathematical model of overselling is explored. For single-segment and single-class flights, the minimum flight cost is taken as the objective function, and the relative constraints of the team passengers are added to the traditional binomial distribution overbooking model. The overbooking model is established and the solution program is designed. On this basis, considering the influence of DB passengers on the overbooking of subsequent flights on multi-flight routes, this paper still takes the minimum flight cost as the objective function, establishes the mathematical model and puts forward a solution method. The correctness of the model and the validity of the algorithm are verified. Secondly, in view of the defects of solving this kind of problem, such as consuming time and occupying large memory of system, a heuristic system for solving this kind of problem is proposed on the basis of the above solving program, that is, an overselling decision system based on case database. In this paper, the key problem in LINGO software, case matching and decision problem, is solved and analyzed, which provides a new way to solve the problem of overselling. Third, in view of the recent controversy between airlines and passengers on the issue of overselling, the legal academic community and the public opinion circle almost unilaterally did not support domestic oversales. And foreign airlines encounter the same situation of the treatment of comparison and summary. This paper puts forward some suggestions on how to deal with the situation before and after the sale of DB, in order to form the management system of overselling of airlines which reserves the right to know and the right to choose of passengers.
【學位授予單位】：南京航空航天大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：F562.6
【參考文獻】
相關(guān)期刊論文 前10條
1 李金林;王民;;航空客運收入管理中的超訂問題研究現(xiàn)狀與前景[J];北京理工大學學報(社會科學版);2007年02期
2 南景毓;楊中鍵;茍勁;;論機票超售的法律風險防范[J];呼倫貝爾學院學報;2010年04期
3 夏周君;;以公平、誠信原則淺析“機票超售”現(xiàn)象[J];法制與經(jīng)濟(中旬刊);2010年05期
4 霍穎瑜,張國基;超訂收益模型及其簡化[J];工業(yè)工程;2005年05期
5 高強;朱金福;陳可嘉;;機票超售的動態(tài)模型[J];工業(yè)技術(shù)經(jīng)濟;2006年02期
6 孫曉東;田澎;焦s
本文編號：2426287
本文鏈接：http://sikaile.net/jingjilunwen/jtysjj/2426287.html
最近更新
教材專著
