發(fā)布時(shí)間：2018-04-19 10:24

  本文選題：客運(yùn)出租汽車 + 服務(wù)質(zhì)量管理�。� 參考：《長(zhǎng)安大學(xué)》2012年碩士論文

【摘要】：杭州市是我國(guó)東南沿海經(jīng)濟(jì)強(qiáng)市，是浙江省經(jīng)濟(jì)、政治、文化中心，也是華東交通樞紐，城市地位舉足輕重。當(dāng)前，，客運(yùn)出租汽車行業(yè)作為杭州市綜合交通體系的重要一環(huán)，已經(jīng)與人們?nèi)粘Ｉ钕⑾⑾嚓P(guān)。綜合來(lái)講，客運(yùn)出租汽車行業(yè)服務(wù)質(zhì)量的提升是乘客的需要、行業(yè)管理的目的，也是客運(yùn)出租汽車行業(yè)規(guī)制體系的出發(fā)點(diǎn)和核心。論文以杭州市客運(yùn)出租汽車行業(yè)服務(wù)質(zhì)量管理為切入點(diǎn)，通過(guò)引入客運(yùn)出租汽車行業(yè)服務(wù)質(zhì)量規(guī)制相關(guān)理論，分析了杭州市客運(yùn)出租汽車行業(yè)發(fā)展現(xiàn)狀和服務(wù)質(zhì)量規(guī)制現(xiàn)狀，并就存在的問(wèn)題提出了一系列優(yōu)化措施，以期為客運(yùn)出租汽車行業(yè)規(guī)制提供參考。 首先，論文全面闡述了客運(yùn)出租汽車行業(yè)服務(wù)質(zhì)量規(guī)制相關(guān)理論，結(jié)合客運(yùn)出租汽車行業(yè)服務(wù)質(zhì)量管理與政府規(guī)制理論，闡述客運(yùn)出租汽車行業(yè)政府規(guī)制的必要性和緊迫性。其次，論文詳細(xì)分析了杭州市客運(yùn)出租汽車行業(yè)發(fā)展現(xiàn)狀，就杭州市客運(yùn)出租汽車行業(yè)服務(wù)質(zhì)量規(guī)制現(xiàn)狀和存在的問(wèn)題進(jìn)行了詳細(xì)介紹和剖析。最后，論文從加大客運(yùn)出租汽車行業(yè)管理工作力度、構(gòu)建客運(yùn)出租汽車行業(yè)公平合理的博弈機(jī)制、優(yōu)化客運(yùn)出租汽車行業(yè)外部經(jīng)營(yíng)環(huán)境、積極穩(wěn)妥推進(jìn)客運(yùn)出租汽車經(jīng)營(yíng)模式改革等四個(gè)方面提出了優(yōu)化客運(yùn)出租汽車行業(yè)規(guī)制的對(duì)策，為杭州市客運(yùn)出租汽車行業(yè)服務(wù)質(zhì)量規(guī)制提供了富有建設(shè)性的建議。
[Abstract]:Hangzhou is a strong economic city along the southeast coast of China. It is the economic, political and cultural center of Zhejiang Province, and it is also the transportation hub of East China.At present, passenger taxi industry, as an important part of Hangzhou's comprehensive transportation system, is closely related to people's daily life.To sum up, the improvement of service quality of passenger taxi industry is the need of passengers, the purpose of industry management, and the starting point and core of regulation system of passenger taxi industry.This paper takes the service quality management of passenger taxi industry in Hangzhou as the breakthrough point and analyzes the current situation of the development and service quality regulation of passenger taxi industry in Hangzhou by introducing the relevant theory of service quality regulation in passenger taxi industry.And put forward a series of optimization measures in order to provide reference for the regulation of passenger taxi industry.First of all, the paper comprehensively elaborated the passenger taxi industry service quality regulation related theory, combined with the passenger taxi industry service quality management and the government regulation theory, elaborated passenger passenger taxi industry government regulation necessity and urgency.Secondly, the paper analyzes the development of Hangzhou passenger taxi industry in detail, and introduces and analyzes the current situation and existing problems of the service quality regulation of Hangzhou passenger taxi industry in detail.Finally, the thesis constructs a fair and reasonable game mechanism to optimize the external operating environment of passenger taxi industry by strengthening the management of passenger taxi industry, and constructing a fair and reasonable game mechanism of passenger taxi industry.This paper puts forward countermeasures to optimize the regulation of passenger taxi industry from four aspects, such as actively and steadily promoting the reform of passenger taxi management mode, which provides constructive suggestions for the regulation of service quality of passenger taxi industry in Hangzhou.
【學(xué)位授予單位】：長(zhǎng)安大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2012
【分類號(hào)】：F572.7

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本文編號(hào)：1772703