本文選題：天津港　切入點：物流園區(qū)　出處：《大連海事大學》2012年碩士論文　論文類型：學位論文

【摘要】：近年來,我國物流園區(qū)呈現(xiàn)蓬勃發(fā)展的局面,物流園區(qū)的快速發(fā)展也帶動了港口物流園區(qū)的建設高潮。物流園區(qū)作為現(xiàn)代物流中重要的基礎設施,是推動物流業(yè)發(fā)展的重要載體,無論從物流業(yè)自身發(fā)展,還是從物流業(yè)與其他產業(yè)協(xié)同發(fā)展的角度來看,都具有重要的價值。 本論文以天津港集裝箱物流園區(qū)為研究樣本,運用服務管理、企業(yè)能力相關理論,借鑒國內外物流園區(qū)發(fā)展和服務的經(jīng)驗,對園區(qū)服務能力現(xiàn)狀進行了深入細致的分析。采取文獻調查法、實地調查法、SERVQUAL評價方法等,對天津港集裝箱物流園區(qū)的服務能力進行了評價。指出園區(qū)服務能力的主要差距包括：裝卸設施的齊備性、生活配套設施的完善性、信息平臺建設的完善性和可靠性、團隊的服務提供能力等,是園區(qū)企業(yè)客戶對于服務能力期望與感知存在較大差距的真正原因和問題所在。對園區(qū)服務設施的保障和提供、園區(qū)信息化建設、團隊的服務能力提升分別闡述了相應的策略。 港口物流園區(qū)成長和發(fā)展的根本在于服務,真正讓港口物流園區(qū)茁壯成長和健康發(fā)展,只有服務本身。本論文旨在通過物流園區(qū)服務能力的提升,為園區(qū)企業(yè)提供便捷、優(yōu)質、高效的服務,進而縮小企業(yè)客戶對于園區(qū)服務期望與感知的差距,從而提升園區(qū)服務水平,促進天津港集裝箱物流園區(qū)的健康發(fā)展,實現(xiàn)多方共贏,共同發(fā)展。本論文構建了天津港集裝箱物流園區(qū)的服務能力評價體系,認為物流園區(qū)的服務能力是決定物流園區(qū)服務水平的關鍵因素。本論文對于天津港集裝箱物流園區(qū)運營管理和未來發(fā)展具有很強的現(xiàn)實意義,對于我國港口物流園區(qū)以及其他物流園區(qū)健康發(fā)展的研究也具有一定的借鑒價值。
[Abstract]:In recent years, the logistics park of our country presents the vigorous development situation, the rapid development of the logistics park also drives the construction climax of the port logistics park. The logistics park is an important infrastructure in the modern logistics. It is an important carrier to promote the development of logistics industry. It is of great value not only from the development of logistics industry itself, but also from the perspective of cooperation between logistics industry and other industries. This paper takes Tianjin Port Container Logistics Park as the research sample, applies the theory of service management and enterprise capability, and draws lessons from the development and service experience of logistics park at home and abroad. This paper makes a thorough and detailed analysis on the present situation of the service capacity of the park. It adopts the methods of literature investigation, field investigation and SERVQUAL evaluation, etc. The service capacity of Tianjin Port Container Logistics Park is evaluated. It is pointed out that the main gap of service capacity of Tianjin Port Container Logistics Park includes the completeness of loading and unloading facilities, the consummation of supporting facilities for life, the perfection and reliability of information platform construction. The service providing ability of the team is the real reason and problem that the customers in the park have a big gap between the expectation and the perception of the service ability, the guarantee and provision of the service facilities of the park, the construction of the campus information, The service ability of the team is improved and the corresponding strategies are explained respectively. The growth and development of port logistics park lies in the service. Only the service itself can make the port logistics park grow and develop healthily. This paper aims at providing convenience to the enterprises through the promotion of the service capacity of the logistics park. High quality and high efficiency service, and then narrow the gap between customers' expectation and perception of service, thus improving the service level of the park, promoting the healthy development of Tianjin Port Container Logistics Park, and realizing the win-win situation. This paper constructs the service capacity evaluation system of Tianjin Port Container Logistics Park. It is considered that the service capacity of logistics park is the key factor to determine the service level of logistics park. This paper has a strong practical significance for the operation management and future development of Tianjin Port Container Logistics Park. The study on the healthy development of port logistics park and other logistics parks in China also has certain reference value.
【學位授予單位】：大連海事大學
【學位級別】：碩士
【學位授予年份】：2012
【分類號】：F552.7;F259.27

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