【摘要】：信息系統(tǒng)集成是當(dāng)前很多集成公司可以提供的比較流行的新型服務(wù),且已經(jīng)成為當(dāng)前全球信息服務(wù)業(yè)中發(fā)展最快的一種。同時(shí),信息系統(tǒng)集成類的項(xiàng)目大部分都是高風(fēng)險(xiǎn)的系統(tǒng)工程,它涉及到很多學(xué)科,需要很多高級(jí)人才,需要投入大量資金,項(xiàng)目范圍劃分不清楚,客戶也可能經(jīng)常提出新的需求,項(xiàng)目能否成功受到諸多因素的影響,從項(xiàng)目開始規(guī)劃到項(xiàng)目真正實(shí)施的過程中存在許多風(fēng)險(xiǎn)。本文通過對(duì)深圳XH公司酒店自助開房終端建設(shè)項(xiàng)目的風(fēng)險(xiǎn)管理進(jìn)行研究,找到管理控制這些風(fēng)險(xiǎn)的有效的方法,提高項(xiàng)目的綜合效益,為其他同類項(xiàng)目提供參考價(jià)值。本文在對(duì)國(guó)內(nèi)和國(guó)外近十幾年的信息系統(tǒng)項(xiàng)目,尤其是對(duì)信息系統(tǒng)集成項(xiàng)目風(fēng)險(xiǎn)管理理論研究的一些文獻(xiàn)資料以及項(xiàng)目實(shí)際案例研究的基礎(chǔ)上,對(duì)深圳XH公司酒店自助開房終端建設(shè)項(xiàng)目風(fēng)險(xiǎn)管理的狀況進(jìn)行分析,發(fā)現(xiàn)該項(xiàng)目實(shí)施單位HYT公司存在不重視項(xiàng)目風(fēng)險(xiǎn)管理,另外項(xiàng)目支持方JXD公司沒有實(shí)施有效的進(jìn)度管理,項(xiàng)目計(jì)劃性差,風(fēng)險(xiǎn)意識(shí)淡薄,而HYT公司自身也忽視對(duì)項(xiàng)目風(fēng)險(xiǎn)進(jìn)行規(guī)劃管理,導(dǎo)致項(xiàng)目費(fèi)用超支,項(xiàng)目延期比較嚴(yán)重。針對(duì)這種狀況,采用項(xiàng)目全過程風(fēng)險(xiǎn)管理、持續(xù)化風(fēng)險(xiǎn)管理、界面化風(fēng)險(xiǎn)管理方法,根據(jù)項(xiàng)目不同實(shí)施階段的風(fēng)險(xiǎn)活動(dòng)的特點(diǎn),定量和定性相結(jié)合,建立一個(gè)整體化、規(guī)范化的項(xiàng)目風(fēng)險(xiǎn)管理框架。對(duì)項(xiàng)目實(shí)施過程中來(lái)自項(xiàng)目需求、系統(tǒng)設(shè)計(jì)、人員溝通、人員安排、項(xiàng)目質(zhì)量和項(xiàng)目進(jìn)度風(fēng)險(xiǎn)采用風(fēng)險(xiǎn)分解結(jié)構(gòu)法結(jié)合風(fēng)險(xiǎn)檢查表法進(jìn)行風(fēng)險(xiǎn)識(shí)別,采用李克特量表法結(jié)合風(fēng)險(xiǎn)矩陣圖法對(duì)識(shí)別出的風(fēng)險(xiǎn)進(jìn)行評(píng)價(jià),制定相應(yīng)的策略。對(duì)高風(fēng)險(xiǎn)采取規(guī)避控制,對(duì)中度風(fēng)險(xiǎn)采取轉(zhuǎn)移分散,對(duì)低風(fēng)險(xiǎn)采取接受或轉(zhuǎn)移,讓各種項(xiàng)目風(fēng)險(xiǎn)對(duì)項(xiàng)目產(chǎn)生的不利影響降到最低水平,以完成項(xiàng)目為首要目的,提高項(xiàng)目風(fēng)險(xiǎn)管理水平。深圳XH公司酒店自助開房終端建設(shè)項(xiàng)目風(fēng)險(xiǎn)管理中存在的問題是信息系統(tǒng)集成項(xiàng)目中普遍存在的。本文以一些系統(tǒng)集成類案例的同類風(fēng)險(xiǎn)為參考,找出能防控風(fēng)險(xiǎn)的方法,降低項(xiàng)目損失,提高項(xiàng)目收益。從項(xiàng)目中總結(jié)出來(lái)的關(guān)于項(xiàng)目風(fēng)險(xiǎn)管理的經(jīng)驗(yàn)和方法也適用于其他同類型的系統(tǒng)集成項(xiàng)目,對(duì)其他系統(tǒng)集成類項(xiàng)目有現(xiàn)實(shí)意義和參考價(jià)值。
[Abstract]:Information system integration is a popular new service that many integration companies can provide at present, and it has become the fastest growing kind of information service industry in the world. At the same time, most of the information system integration projects are high-risk systems engineering, which involves many disciplines, needs a lot of senior talents, needs to invest a lot of money, and the scope of the project is not clear. Customers may also often put forward new requirements, the success of the project is affected by many factors, from the beginning of the project planning to the real implementation of the project there are many risks. Through the research on the risk management of Shenzhen XH hotel self-service terminal construction project, this paper finds an effective method to manage and control these risks, improves the comprehensive benefit of the project, and provides reference value for other similar projects. This paper is based on some literature and case studies on the information system projects at home and abroad in recent years, especially on the risk management theory of information system integration projects. This paper analyzes the risk management of Shenzhen XH hotel self-service opening terminal construction project, and finds that the project implementation unit HYT Company does not attach importance to project risk management, in addition, JXD Company, the project supporting company, has not implemented effective schedule management. The project planning is poor and the risk consciousness is weak, and HYT company itself neglects the planning and management of the project risk, which leads to the overexpenditure of the project cost and the serious delay of the project. In view of this situation, the whole process risk management of the project, the continuous risk management and the interface risk management method are adopted, and according to the characteristics of the risk activities in different implementation stages of the project, the quantitative and qualitative combination is used to establish an integration. Standardized project risk management framework. In the process of project implementation, the risk identification is carried out by combining the risk decomposition structure method with the risk inspection table method, which comes from the project requirements, system design, personnel communication, personnel arrangement, project quality and project schedule risk. The Richter scale method combined with the risk matrix diagram method is used to evaluate the identified risks and formulate the corresponding strategies. Take evasive control over high risks, transfer and decentralize moderate risks, accept or transfer low risks, and minimize the adverse effects of various project risks on the project, with the primary objective of completing the project, Improve the level of project risk management. The problems existing in the risk management of Shenzhen XH hotel self-service opening terminal construction project are common in the information system integration project. Based on the similar risks of some system integration cases, this paper finds out the methods that can prevent and control the risk, reduce the project loss and improve the project income. The experience and method of project risk management summarized from the project are also suitable for other system integration projects of the same type, and have practical significance and reference value for other system integration projects.
【學(xué)位授予單位】：廣西大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：F719.2;F272.3

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