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  本文關(guān)鍵詞：論網(wǎng)絡(luò)團(tuán)購消費者權(quán)益的法律保護(hù)　出處：《西南政法大學(xué)》2014年碩士論文　論文類型：學(xué)位論文

  更多相關(guān)文章： 網(wǎng)絡(luò)團(tuán)購 消費者權(quán)益 法律保護(hù)

【摘要】：網(wǎng)絡(luò)團(tuán)購作為一種新的消費模式，憑借優(yōu)惠、方便、快捷等優(yōu)勢迅速“侵入”到傳統(tǒng)商品銷售和服務(wù)領(lǐng)域，并開始向房地產(chǎn)、保險、金融等高端行業(yè)擴(kuò)展。但是，我國電子商務(wù)立法相對滯后，迄今尚未形成系統(tǒng)、規(guī)范的電子商務(wù)法律制度。2013年修訂前的《消法》立法陳舊，無法適應(yīng)日新月異的社會發(fā)展，對于網(wǎng)絡(luò)團(tuán)購消費者權(quán)益的保護(hù)顯得捉襟見肘；2013年修訂后的新《消法》將網(wǎng)絡(luò)購物納入法律視野，，并明確規(guī)定了“反悔權(quán)”、“個人信息保護(hù)”、“消協(xié)公益訴訟職能”等內(nèi)容。但是，新《消法》亦存在一些不完善的地方，譬如，沒有將“服務(wù)”納入可退貨的范圍，沒有明確退貨商品必須“完好”該如何界定等。鑒于此，本文以消費者權(quán)益保護(hù)為視角，分析網(wǎng)絡(luò)團(tuán)購中存在的問題，并對規(guī)制網(wǎng)絡(luò)團(tuán)購提出相關(guān)建議。 除引言和結(jié)語外，全文分為三個部分。 第一部分“網(wǎng)絡(luò)團(tuán)購概述”。該部分首先介紹網(wǎng)絡(luò)團(tuán)購在國內(nèi)外的發(fā)展歷程，概括出網(wǎng)絡(luò)團(tuán)購的三種模式，并將本文的研究范圍界定為團(tuán)購2.0模式；同時歸納了網(wǎng)絡(luò)團(tuán)購的三個特征，即，價格優(yōu)惠、時間限制和人數(shù)限制；然后對網(wǎng)絡(luò)團(tuán)購中消費者權(quán)益受侵害的表現(xiàn)，尤其是消費者知情權(quán)、公平交易權(quán)和反悔權(quán)這三項權(quán)利受侵害予以了重點分析。 第二部分“網(wǎng)絡(luò)團(tuán)購中消費者權(quán)益法律保護(hù)存在的問題”。本部分從主體入手，分析國家、社會中間層、市場主體在保護(hù)網(wǎng)絡(luò)團(tuán)購消費者權(quán)益方面存在的問題，主要包括：《消法》規(guī)定不健全，即使是2014年新《消法》亦未將“服務(wù)”納入可退貨的范圍，并且對消費者“反悔權(quán)”的規(guī)定不夠完善；行政監(jiān)管權(quán)責(zé)不明、部門間協(xié)調(diào)機(jī)制不健全；小額訴訟程序在處理網(wǎng)絡(luò)團(tuán)購群體性訴訟時存在一些不足；行業(yè)自律機(jī)制不佳，誠信建設(shè)有待加強(qiáng)；消協(xié)公益訴訟職能發(fā)揮受級別限制，消費者非理性消費及維權(quán)意識不強(qiáng)。 第三部分“網(wǎng)絡(luò)團(tuán)購中消費者權(quán)益法律保護(hù)的完善”。本部分針對第二部分所列問題，提出相應(yīng)的完善措施。首先，完善2014年《消費者權(quán)益保護(hù)法》：明確界定退貨商品“完好”的標(biāo)準(zhǔn)，將服務(wù)納入可退貨范圍，明確網(wǎng)絡(luò)團(tuán)購經(jīng)營者退款具體方式，賦予市、縣級消協(xié)公益訴訟的職能；針對行政機(jī)關(guān)多頭監(jiān)管權(quán)責(zé)不明的情形，設(shè)立專門的行政執(zhí)法機(jī)構(gòu)；建立消費者集團(tuán)訴訟制度。其次，重樹消協(xié)公信力，建立網(wǎng)絡(luò)投訴處理平臺，方便消費者異地解決糾紛。最后，保護(hù)消費者合法權(quán)益是全社會共同的責(zé)任，更是消費者自身的責(zé)任，因此消費者在網(wǎng)絡(luò)團(tuán)購時應(yīng)當(dāng)理性消費、增強(qiáng)維權(quán)意識。
[Abstract]:Network group purchase as a new consumption pattern, with preferential, convenient, fast and other advantages quickly "invasion" to traditional commodity sales and service areas, and began to the real estate, insurance, financial and other high-end industries. However, China's e-commerce legislation is lagging behind, so far has not yet formed a systematic, standardized legal system electronic commerce.2013 years before the revision of the "Consumer Law > legislation obsolete, unable to adapt to the social development change rapidly to protect the interests of consumers, the network group purchase is stretched; revised in 2013, the new consumer law > < the network shopping into the legal field, and clearly defined" right "," personal information protection "," the contents of the association the public interest litigation function ". However, the new consumer law > < also has some imperfections, for example, will not be included in the scope of" service "to return, there is no clear return goods must be" intact "the In view of this, this paper analyzes the problems in the online group purchase, and puts forward some suggestions on the regulation of the network group purchase.
In addition to the introduction and conclusion, the full text is divided into three parts.
The first part is "overview of network group purchase". This part first introduces the network group purchase in the domestic and international development process, summed up the three modes of network group purchase, and the scope of this study is defined as the 2 group purchase mode; and it also summarizes three characteristics, namely the network group purchase, price concessions, time limit and number; then the network group purchase consumer rights infringement in the performance, especially the consumer's right to know, the right and the right of the three even bargain rights infringement shall be analyzed.
The second part is existing problems of legal protection of consumer rights in network group purchase. This part start from the main body, analysis of the state, the social middle layer, the main market exists in the protection of network group purchase of consumer rights, including: < > provisions consumer law is not perfect, even in 2014 the new consumer law nor the < > "service" in return, and the provisions of the consumers' right to go back is not perfect; administrative supervision, unclear responsibilities, inter departmental coordination mechanism is not perfect; procedure has some shortcomings in the process of network group purchase group litigation; self-discipline mechanism is poor, the integrity of the building should be strengthened; associations of public interest litigation functions by level restrictions irrational consumption and consumer rights awareness is not strong.
The third part of the "perfect" law to protect the interests of consumers in the network group purchase. This part for the second part of the problem, put forward the corresponding improvement measures. First, improve the 2014 "Consumer Protection Law >: defining return standard commodity" intact ", will return into the service scope, clear network operators refund the group purchase give the city, county, the associations of public interest litigation according to the administrative organ function; long regulatory responsibilities unknown circumstances, the establishment of special administrative law enforcement agencies; establish consumer group litigation system. Secondly, the heavy tree Association credibility, establish network complaint handling platform, convenient for consumers to resolve disputes in different places. Finally, protect the legitimate rights and interests of consumers is the common responsibility of the whole society is the consumer's own responsibility, so consumers should be rational consumption in the network group purchase, to enhance awareness of rights.

【學(xué)位授予單位】：西南政法大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：D923.8

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本文編號：1391125