本文選題：管理流程 + 流程分析��； 參考：《吉林大學(xué)》2017年碩士論文

【摘要】：流程優(yōu)化理論與思想經(jīng)過多年的發(fā)展和演進(jìn),在各類企業(yè)中得到廣泛的應(yīng)用。流程優(yōu)化對(duì)于提高管理效率、提升企業(yè)核心競爭力、消除浪費(fèi)具有重要的意義。長城汽車修理廠是一家小型民營企業(yè),管理理念和模式落后,面臨著激烈的市場(chǎng)競爭,急需梳理企業(yè)現(xiàn)有流程,查找問題,提出方案,以進(jìn)一步提高管理水平和經(jīng)營效益。本文正是以長城汽車修理廠為案例,對(duì)其管理流程進(jìn)行描述、分析和優(yōu)化。全文共分為六章。第一章是緒論,目的是提出本選題的研究背景和意義,對(duì)相關(guān)的研究現(xiàn)狀進(jìn)行梳理,提出本文的主要研究內(nèi)容,進(jìn)一步梳理研究思路和研究方法。第二章是相關(guān)理論及方法,系統(tǒng)總結(jié)了企業(yè)資源計(jì)劃、流程優(yōu)化、六西格瑪?shù)壤碚摰陌l(fā)展和應(yīng)用情況,相關(guān)理論在發(fā)展過程中衍生了諸多模型和工具,本文對(duì)工序分析法、標(biāo)桿瞄準(zhǔn)法、DMIAC模型、ESIA分析法等工具和方法進(jìn)行總結(jié),為本研究提供理論和方法支撐。第三章是長城汽車修理廠現(xiàn)行管理流程診斷,首先介紹長城汽車修理廠的發(fā)展沿革和基本概況,然后從組織架構(gòu)、服務(wù)流程、作業(yè)流程和人力資源管理流程等方面對(duì)現(xiàn)行管理流程進(jìn)行描述,最后分析了現(xiàn)行管理流程存在的不合理、不經(jīng)濟(jì)、不效率的主要問題。第四章是長城汽車修理廠管理流程優(yōu)化方案設(shè)計(jì),根據(jù)流程描述和流程分析的結(jié)果,全方位的重新設(shè)計(jì)管理流程,首先提出流程優(yōu)化方案的基本思想、目標(biāo)和原則,然后分門別類的對(duì)組織結(jié)構(gòu)、服務(wù)流程、作業(yè)流程和人力資源管理流程進(jìn)行優(yōu)化。第五章是長城汽車修理廠管理流程優(yōu)化的保障措施,從管理理念、規(guī)章制度、人力資源保障、激勵(lì)機(jī)制、評(píng)價(jià)反饋等方面提出了管理流程優(yōu)化的保障措施。第六章是結(jié)論和展望,對(duì)全文進(jìn)行系統(tǒng)總結(jié),提出企業(yè)未來的改進(jìn)方向。本研究主要應(yīng)用的文獻(xiàn)調(diào)查法、觀察法、對(duì)比研究法等方法,采用定性分析和定量分析相結(jié)合的研究思路,分析問題時(shí)既考慮規(guī)范化、科學(xué)化的總體目標(biāo),又充分考慮本企業(yè)人力構(gòu)成、企業(yè)文化等諸多現(xiàn)實(shí)因素。力爭將提出的優(yōu)化方案應(yīng)用到企業(yè)的管理實(shí)踐中去,從而有效的提高企業(yè)的管理效率和綜合效益。
[Abstract]:The theory and thought of process optimization have been widely used in all kinds of enterprises after years of development and evolution. Process optimization plays an important role in improving management efficiency, enhancing core competitiveness and eliminating waste. The Great Wall Auto repair Factory is a small private enterprise with backward management concept and mode. It is faced with fierce market competition. It is urgent to sort out the existing process of the enterprise, find out the problems, and put forward a plan to further improve the management level and management efficiency. This paper describes, analyzes and optimizes the management flow of the Great Wall Auto repair Factory. The full text is divided into six chapters. The first chapter is the introduction, the purpose is to propose the research background and significance of this topic, to sort out the relevant research status, to put forward the main research content of this paper, to further comb the research ideas and research methods. The second chapter is related theories and methods, systematically summarizes the development and application of enterprise resource planning, process optimization, six Sigma and other theories, related theories have derived many models and tools in the process of development. The benchmarking method is summarized with DMIAC model and ESIA analysis method, which provides theoretical and methodological support for this study. The third chapter is the current management process diagnosis of the Great Wall auto repair factory. First, it introduces the development history and basic situation of the Great Wall auto repair factory, and then from the organizational structure, service flow, This paper describes the current management process from the aspects of business process and human resource management process, and finally analyzes the main problems existing in the current management process such as unreasonable, uneconomical and inefficient. The fourth chapter is the the Great Wall auto repair factory management process optimization scheme design, according to the process description and process analysis results, the overall redesign of the management process, first of all, put forward the basic idea of the process optimization scheme, objectives and principles, Then the organization structure, service flow, operation process and human resource management process are optimized. The fifth chapter is the guarantee measures of the Great Wall auto repair factory management process optimization, from the management concept, rules and regulations, human resources security, incentive mechanism, evaluation feedback and other aspects of the management process optimization security measures. The sixth chapter is the conclusion and prospect, carries on the system summary to the full text, proposes the enterprise future improvement direction. The main methods used in this study are literature survey, observation, contrast research, and so on. The research method combines qualitative analysis with quantitative analysis, and the overall goal of standardization and science is taken into account in the analysis of the problem. Fully consider the composition of the enterprise manpower, corporate culture and many other practical factors. In order to improve the efficiency and comprehensive benefit of the enterprise, the proposed optimization scheme can be applied to the management practice of the enterprise.
【學(xué)位授予單位】：吉林大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：U472.3

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