本文選題：項(xiàng)目管理 + 管理流程�。� 參考：《南京郵電大學(xué)》2013年碩士論文

【摘要】：管理咨詢公司是指從事管理咨詢活動(dòng)、為企業(yè)和企業(yè)家提供咨詢性服務(wù)的公司,近年來隨著經(jīng)濟(jì)發(fā)展很多知名的咨詢公司涌入中國(guó)市場(chǎng),國(guó)內(nèi)原有的咨詢公司也不斷發(fā)展壯大,給企業(yè)提供了廣泛的選擇范圍。企業(yè)選擇管理咨詢公司時(shí)通常會(huì)考慮企業(yè)自身管理能力、成功案例、項(xiàng)目成功率、咨詢師能力等諸多因素,其中咨詢企業(yè)自身的項(xiàng)目管理能力是一項(xiàng)重要標(biāo)準(zhǔn)。 CMMI是由美國(guó)國(guó)防部與卡內(nèi)基梅隆大學(xué)和美國(guó)國(guó)防工業(yè)協(xié)會(huì)共同開發(fā)和研制的針對(duì)軟件及系統(tǒng)集成企業(yè)進(jìn)行管理的一種體系標(biāo)準(zhǔn),也是近年衡量企業(yè)在項(xiàng)目管理能力方面的比較權(quán)威的標(biāo)準(zhǔn)。隨著行業(yè)水平的不斷提升和市場(chǎng)的規(guī)范化,國(guó)內(nèi)很多知名的咨詢公司逐漸將項(xiàng)目管理知識(shí)運(yùn)用到自身的項(xiàng)目管理中,并按照CMMI的模型來制定、改進(jìn)工作流程,提高項(xiàng)目管理的標(biāo)準(zhǔn)化、規(guī)范化水平。 AB公司作為全國(guó)十強(qiáng)之一的咨詢公司,自身企業(yè)發(fā)展和市場(chǎng)競(jìng)爭(zhēng)狀況都要求其在項(xiàng)目管理能力上進(jìn)一步提升,然而AB公司現(xiàn)在的項(xiàng)目管理方面存在進(jìn)度經(jīng)常出現(xiàn)偏差,成本管理沒有效果,項(xiàng)目質(zhì)量無法把控,沒有知識(shí)積累等問題,從CMMI成熟度等級(jí)評(píng)估的要求來看不能完全達(dá)到CMMI2級(jí)的水平,因此項(xiàng)目管理流程的改進(jìn)是必須的。 論文首先介紹了CMMI模型和項(xiàng)目管理的基本知識(shí)；其次通過將CMMI模型和項(xiàng)目管理知識(shí)的基本理論相結(jié)合的方法,以CMMI成熟度等級(jí)評(píng)估要求為主導(dǎo),從過程域的角度評(píng)價(jià)了AB公司與同類咨詢公司在項(xiàng)目管理方面的現(xiàn)狀,并對(duì)AB公司咨詢類項(xiàng)目的項(xiàng)目管理活動(dòng)進(jìn)行分析,發(fā)現(xiàn)了AB公司咨詢類項(xiàng)目目前存在的問題主要包括項(xiàng)目規(guī)劃不完善、項(xiàng)目監(jiān)控不到位、項(xiàng)目質(zhì)量缺少第三方監(jiān)督、缺少風(fēng)險(xiǎn)管理、配置管理工作不到位；最后針對(duì)這些問題,對(duì)比CMMI2級(jí)、3級(jí)過程域的達(dá)成情況,提出了改進(jìn)方案,包括成立專門的推進(jìn)機(jī)構(gòu)和第三方監(jiān)督部門；細(xì)化項(xiàng)目策劃；全面實(shí)施項(xiàng)目監(jiān)控；構(gòu)建配置管理并進(jìn)行知識(shí)積累等,最終產(chǎn)生了降低項(xiàng)目成本、提高項(xiàng)目質(zhì)量、提升客戶滿意度等效果,幫助公司達(dá)到了CMMI成熟度等級(jí)2級(jí)的水平,并向CMMI成熟度等級(jí)3級(jí)水平邁進(jìn)。
[Abstract]:Management consulting companies are companies engaged in management consulting activities to provide consulting services for enterprises and entrepreneurs. In recent years, with the economic development of many well-known consulting companies pouring into the Chinese market, the domestic original consulting companies have also been growing. Provides a wide range of options for enterprises. When enterprises choose management consulting companies, they usually consider many factors, such as their own management ability, successful cases, project success rate, consultant ability and so on, among which consulting enterprises' own project management ability is an important standard. CMMI is an architecture standard for managing software and systems integration enterprises developed and developed by the Department of Defense, Carnegie Mellon University and the American Defense Industry Association. It is also the standard to measure the authority of the enterprise in the project management ability in recent years. With the continuous improvement of industry level and the standardization of market, many well-known consulting companies in China gradually apply project management knowledge to their own project management, and develop and improve the workflow according to the model of CMMI. Improve the standardization and standardization level of project management. AB Company, as one of the top ten consulting companies in China, needs to improve its project management ability in terms of its own enterprise development and market competition. However, there are often deviations in the progress of AB company's current project management. The cost management has no effect, the project quality can not be controlled, there is no knowledge accumulation and so on. From the requirement of CMMI maturity level evaluation, it can not reach the level of CMMI2 completely, so it is necessary to improve the project management process. Firstly, the paper introduces the basic knowledge of CMMI model and project management, secondly, by combining the basic theory of CMMI model and project management knowledge, it is dominated by the requirement of CMMI maturity level evaluation. From the point of view of process area, this paper evaluates the present situation of AB company and the similar consulting company in project management, and analyzes the project management activities of AB consulting project. It is found that the problems existing in the consulting projects of AB company include imperfect project planning, inadequate project monitoring, lack of third party supervision, lack of risk management and inadequate configuration management. Compared with the achievement of CMMI2 level 3 process area, this paper puts forward some improvement schemes, including setting up special promotion organization and third party supervision department, refining project planning, implementing project monitoring, constructing configuration management and accumulating knowledge, etc. Finally, it has the effect of reducing project cost, improving project quality and improving customer satisfaction. It helps the company reach the level of CMMI maturity level 2 and stride forward to CMMI maturity level 3.
【學(xué)位授予單位】：南京郵電大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2013
【分類號(hào)】：F270.7

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