【摘要】：簡(jiǎn)化商務(wù)計(jì)劃是國(guó)際航空運(yùn)輸協(xié)會(huì)近年來(lái)重點(diǎn)在全球機(jī)場(chǎng)推行的,用以改進(jìn)航空運(yùn)輸效率,簡(jiǎn)化旅客乘機(jī)流程,提升旅客滿意度。其推行得到了世界航空公司和機(jī)場(chǎng)的大力支持,目前其推出的100%電子客票已經(jīng)在全球范圍能實(shí)現(xiàn),據(jù)預(yù)計(jì)簡(jiǎn)化商務(wù)計(jì)劃至少能為航空業(yè)每年減少18.1億美金的開(kāi)支。中國(guó)民航市場(chǎng)正處于高速發(fā)展期,近十年每年旅客運(yùn)輸周轉(zhuǎn)量基本保持到百分之十幾增長(zhǎng)率,這樣高速發(fā)展的市場(chǎng)帶了大量的人流和物流,如何快速提升運(yùn)輸效率,節(jié)約成本,成了必須考慮和解決的問(wèn)題。 本文從便捷旅行項(xiàng)目?jī)?nèi)容出發(fā),根據(jù)目前旅客自助服務(wù)發(fā)展趨勢(shì),分析了旅客值機(jī)流程,條碼技術(shù)在目前值機(jī)方案中的利用情況,以及對(duì)自助值機(jī)項(xiàng)目在中國(guó)民航機(jī)場(chǎng)推廣情況。為了能進(jìn)一步深入推廣便捷旅行計(jì)劃中所提出的自助行李值機(jī),本文針對(duì)RFID技術(shù)在行李改善計(jì)劃中應(yīng)用,在對(duì)中國(guó)民航現(xiàn)行主流行李處理流程和行李處理系統(tǒng)進(jìn)行分析后,結(jié)合香港機(jī)場(chǎng)RFID應(yīng)用和北京首都機(jī)場(chǎng)RFID應(yīng)用案例,分析目前該技術(shù)如應(yīng)用于機(jī)場(chǎng)行李處理系統(tǒng)能帶來(lái)的好處與存在的問(wèn)題,并提出必須針對(duì)不同機(jī)場(chǎng)考慮自身發(fā)展情況,采用不同的應(yīng)用模式,部分機(jī)場(chǎng)可以繼續(xù)觀望等待RFID應(yīng)用成本的進(jìn)一步降低。文章最后一部分,根據(jù)前文分析各子項(xiàng)目在我國(guó)發(fā)展情況,提出我國(guó)民用航空機(jī)場(chǎng)必須立足于本機(jī)場(chǎng)實(shí)際情況,在充分平衡成本與效益直接關(guān)系后,采取分步利用的實(shí)施,整合機(jī)場(chǎng)各駐場(chǎng)單位部門有效資源,促進(jìn)協(xié)作發(fā)展,以逐步提升機(jī)場(chǎng)整體服務(wù)能力。
[Abstract]:The simplified Business Plan has been implemented by the International Air Transport Association in recent years at airports around the world to improve air transport efficiency, simplify passenger travel processes, and enhance passenger satisfaction. With strong support from world airlines and airports, its 100 percent e-ticket launch is already available worldwide, with a simplified business plan expected to cut the industry's annual spending by at least $1.81 billion. China's civil aviation market is in a period of rapid development, and the annual turnover of passenger transport has basically remained at a rate of more than 10% per year. Such a rapidly developing market has brought a large number of people and logistics, how to quickly improve transport efficiency and save costs. It has become a problem that must be considered and solved. According to the development trend of passenger self-service, this paper analyzes the process of passenger check-in and the utilization of bar code technology in the current check-in scheme, according to the contents of the convenient travel project and the development trend of passenger self-service. As well as the self-service check-in project in China civil aviation airport promotion situation. In order to further popularize the self-help baggage check-in machine proposed in the convenient travel plan, this paper aims at the application of RFID technology in the baggage improvement plan, after analyzing the current mainstream baggage handling process and baggage handling system of CAAC. Based on the cases of RFID application in Hong Kong airport and RFID application in Beijing Capital Airport, this paper analyzes the benefits and problems that can be brought by the application of this technology to the airport baggage handling system, and points out that the development of different airports must be considered. With different application modes, some airports can wait and see further cost reduction of RFID application. In the last part of the article, according to the analysis of the development of each sub-project in our country, the author points out that the civil aviation airport of our country must be based on the actual situation of the airport, after fully balancing the direct relationship between the cost and the benefit, the implementation of the step by step utilization should be adopted. Integrate the effective resources of the airport units, promote the development of collaboration, and gradually enhance the overall airport service capacity.
【學(xué)位授予單位】：復(fù)旦大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2012
【分類號(hào)】：F562

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