本文選題：出租車行業(yè) + 運營服務(wù)��； 參考：《西南政法大學(xué)》2014年碩士論文

【摘要】：隨著社會經(jīng)濟的發(fā)展、人民生活水平的提高，出租車已經(jīng)成為城鎮(zhèn)居民普遍的出行方式。出租車因安全、舒適、快捷的運營特點深受大眾的歡迎。但是近年來人們對出租車行業(yè)運營服務(wù)質(zhì)量越來越不滿意。主要表現(xiàn)：在目前打車難的情況下，司機罷運；政府仍然對出租車數(shù)量進行限制；出租車的數(shù)量限制又催生了大量“黑車”的出現(xiàn)，使得消費者的生命財產(chǎn)缺乏保障；出租車經(jīng)營者缺乏對司機的管理，無法提供規(guī)范的服務(wù)，消費者的投訴日益頻繁。 在這樣的背景下，本文試圖從國家對出租車行業(yè)法律規(guī)制的角度出發(fā)，分析這些問題出現(xiàn)的原因，并結(jié)合發(fā)達國家對出租車行業(yè)規(guī)制的經(jīng)驗，，為我國出租車行業(yè)運營服務(wù)的法律規(guī)制提出建議。 除引言和結(jié)語外，本文分為四個部分。 第一部分介紹規(guī)制的概念和國家對出租車行業(yè)法律規(guī)制的原因。本部分從彌補市場缺陷、保護公共利益、遏制權(quán)力尋租和防止規(guī)制俘獲的角度闡述國家放松行政規(guī)制、加強法律規(guī)制的原因。 第二部分分析了我國出租車行業(yè)運營服務(wù)出現(xiàn)問題的原因。本部分認為主要有三個原因致使出租車運營服務(wù)出現(xiàn)問題：對出租車行業(yè)法律性質(zhì)的定位不明確；行政機關(guān)對出租車行業(yè)多頭監(jiān)管；國家對出租車數(shù)量的限制。 第三部分考察了國外對出租車行業(yè)運營服務(wù)的法律規(guī)制。首先本部分以三個國家為例介紹了發(fā)達國家對出租車行業(yè)運營服務(wù)的規(guī)制措施。美國對出租車行業(yè)從嚴格的數(shù)量管制逐漸發(fā)展到放松管制。英國的管制主要體現(xiàn)在數(shù)量、租價和安全與服務(wù)方面。日本對出租車行業(yè)運營服務(wù)的法律規(guī)制在數(shù)量上有由嚴格管制到放松管制，實行租價上下限的規(guī)定。然后對這些措施進行歸納總結(jié)，使之本土化。 第四部分提出我國出租車行業(yè)運營服務(wù)法律規(guī)制的路徑。本部分首先從立法的層面提出完善出租車行業(yè)運營服務(wù)的法律法規(guī)，然后從行政部門的角度提出取消準入歧視、放松數(shù)量管制、制定租價最高限的管制措施，再從出租車經(jīng)營者的角度鼓勵他們引進技術(shù)、轉(zhuǎn)變服務(wù)方式、形成品牌競爭，最后從司機的角度提出維護他們的合法權(quán)益。
[Abstract]:With the development of social economy and the improvement of people's living standard, taxi has become a common way for urban residents to travel. Taxis are popular with the public because of their safe, comfortable and fast operation. But in recent years, people are more and more dissatisfied with the service quality of taxi industry. The main manifestations are as follows: at present, the taxi drivers are on strike; the government still restricts the number of taxis; the number of taxis is restricted, and the emergence of a large number of "black cars", which makes the life and property of consumers lack of security; Taxi operators lack of driver management, unable to provide standardized services, consumer complaints are increasingly frequent. Under this background, this paper tries to analyze the causes of these problems from the point of view of the legal regulation of the taxi industry by the state, and combines the experience of the developed countries in the regulation of the taxi industry. Put forward the suggestion for our country taxi profession operation service legal regulation. In addition to the introduction and conclusion, this article is divided into four parts. The first part introduces the concept of regulation and the reasons for the legal regulation of taxi industry. This part expounds the reasons for the state to relax the administrative regulation and strengthen the legal regulation from the angle of making up the market defect, protecting the public interest, restraining the power seeking for rent and preventing the regulation capture. The second part analyzes the reasons for the problems in the operation service of taxi industry in China. This part believes that there are three main reasons for taxi service problems: the legal nature of the taxi industry is not clear; the administration of the taxi industry supervision; the number of national taxi restrictions. The third part examines the foreign legal regulation of taxi service. First of all, this part introduces the regulation measures of taxi operation service in developed countries by taking three countries as an example. The United States has gradually moved from strict quantitative controls to deregulation of the taxi industry. Controls in the UK are mainly in terms of quantity, rental price, and safety and services. The legal regulation of taxi operation service in Japan has the regulation from strict control to deregulation, and carries out the regulation of the upper and lower limit of rental price. Then these measures are summarized and localized. The fourth part puts forward the way of legal regulation of taxi service in our country. This part first puts forward the laws and regulations from the legislative level to improve the taxi industry operation services, then from the perspective of the administrative department to abolish the discrimination of access, relax the quantity control, and formulate the maximum rental price control measures. From the perspective of taxi operators to encourage them to introduce technology, change service mode, form brand competition, and finally from the point of view of drivers to protect their legitimate rights and interests.
【學(xué)位授予單位】：西南政法大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：F572

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