發(fā)布時(shí)間：2018-04-25 11:19

  本文選題：互聯(lián)網(wǎng)思維 + 全過(guò)程造價(jià)��； 參考：《科技管理研究》2016年18期

【摘要】：運(yùn)用扎根理論研究方法,分析訪談中獲取的文本資料,發(fā)掘出在互聯(lián)網(wǎng)思維下全過(guò)程造價(jià)咨詢業(yè)務(wù)中影響客戶滿意度的7個(gè)因素;在此基礎(chǔ)上,構(gòu)建全過(guò)程造價(jià)咨詢業(yè)務(wù)關(guān)鍵因素對(duì)客戶滿意度的影響機(jī)理模型,并且分析每組關(guān)鍵因素具體的作用機(jī)理。研究結(jié)果顯示,對(duì)于工程造價(jià)咨詢企業(yè),提高業(yè)務(wù)管理是對(duì)客戶滿意度最靈敏的因素,組織管理對(duì)業(yè)務(wù)管理起到推動(dòng)的作用,而人員素質(zhì)建設(shè)是企業(yè)生存發(fā)展的內(nèi)動(dòng)力。基于上述結(jié)論,對(duì)工程造價(jià)咨詢企業(yè)提出兩點(diǎn)建議,①拓展工程造價(jià)咨詢企業(yè)工作模式是互聯(lián)網(wǎng)時(shí)代發(fā)展的必然結(jié)果,規(guī)范企業(yè)的工作流程可以為實(shí)現(xiàn)全過(guò)程的BIM技術(shù)和應(yīng)用大數(shù)據(jù)提供可能;②提高員工的素質(zhì)為提高客戶滿意度提供保障。
[Abstract]:By using the method of grounded theory and analyzing the text information obtained in the interview, we find out 7 factors that affect the customer satisfaction in the whole process cost consulting business under the Internet thinking, and on this basis, build the mechanism model of the influence of the key factors of the whole process cost consulting business on the customer satisfaction, and analyze the key factors of each group. The research results show that, for engineering cost consulting enterprises, improving business management is the most sensitive factor for customer satisfaction, the organization management plays a role in promoting business management, and the construction of personnel quality is the internal motive force of the enterprise's survival and development. Based on the above conclusion, some suggestions are put forward to the engineering cost consulting enterprise, 1 Expanding the work model of engineering cost consulting enterprise is the inevitable result of the development of the Internet age. The standardization of the work flow of the enterprise can provide the possibility for the realization of the BIM technology and the large data in the whole process; and the improvement of the staff's quality is the guarantee of improving the customer satisfaction.

【作者單位】： 天津理工大學(xué)管理學(xué)院;
【基金】：天津市哲學(xué)社會(huì)科學(xué)規(guī)劃一般課題“建設(shè)工程造價(jià)咨詢項(xiàng)目集約化服務(wù)流程模式設(shè)計(jì)”(TJGL13-032
【分類號(hào)】：F274;F282

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