【摘要】：隨著信息技術(shù)的革命性發(fā)展，特別是互聯(lián)網(wǎng)技術(shù)的普及與應(yīng)用，以信息革命為標(biāo)志的第三次產(chǎn)業(yè)革命拉開了序幕，這不僅加速了經(jīng)濟(jì)全球化的進(jìn)程，也對(duì)經(jīng)濟(jì)的發(fā)展和人們的生活產(chǎn)生了深遠(yuǎn)的影響，隨之帶來的服務(wù)外包產(chǎn)業(yè)的快速發(fā)展，更是改變著世界經(jīng)濟(jì)發(fā)展的面貌。另外，隨著經(jīng)濟(jì)全球化的不斷深入，，決定企業(yè)發(fā)展的關(guān)鍵因素已經(jīng)不僅僅是雄厚的資金和技術(shù)的壁壘，而更多地轉(zhuǎn)向了人力資源。服務(wù)外包產(chǎn)業(yè)的特殊性也決定了人力資源在產(chǎn)業(yè)發(fā)展和競(jìng)爭(zhēng)中的核心地位，服務(wù)外包人才在服務(wù)外包企業(yè)發(fā)展中發(fā)揮著至關(guān)重要的作用。 本文首先對(duì)選題的背景意義、國內(nèi)外研究現(xiàn)狀、研究方法及創(chuàng)新點(diǎn)進(jìn)行了分析，在闡述服務(wù)外包以及人力資源開發(fā)相關(guān)理論的基礎(chǔ)上介紹了H公司基本概況，分析了H公司服務(wù)外包人才現(xiàn)狀、問題及原因；運(yùn)用SWOT分析方法對(duì)H公司服務(wù)外包人才開發(fā)環(huán)境進(jìn)行分析，構(gòu)建了SWOT分析矩陣；結(jié)合H公司服務(wù)外包人才開發(fā)現(xiàn)狀以及人才開發(fā)戰(zhàn)略環(huán)境，明確了未來五年H公司服務(wù)外包人才開發(fā)的目標(biāo)，確定了前期以SO戰(zhàn)略為主，后期跟進(jìn)ST戰(zhàn)略的戰(zhàn)略導(dǎo)向，并從更新觀念、完善組織、健全規(guī)章制度等方面給出了H公司服務(wù)外包人才開發(fā)戰(zhàn)略實(shí)施的保障措施。
[Abstract]:With the revolutionary development of information technology, especially the popularization and application of Internet technology, the third industrial revolution marked by the information revolution opened, which not only accelerated the process of economic globalization, It also has a profound impact on the development of economy and people's life. The rapid development of service outsourcing industry has changed the outlook of the world economy. In addition, with the deepening of economic globalization, the key factors that determine the development of enterprises are not only the solid capital and technical barriers, but also the human resources. The particularity of service outsourcing industry also determines the core position of human resources in industrial development and competition. Service outsourcing talents play a vital role in the development of service outsourcing enterprises. In this paper, the background significance of the topic, domestic and foreign research status, research methods and innovation points are analyzed, and the basic situation of H Company is introduced on the basis of expounding the related theories of service outsourcing and human resource development. This paper analyzes the present situation, problems and reasons of service outsourcing talents in H Company. SWOT analysis method is used to analyze the development environment of service outsourcing talents in H Company, and the SWOT analysis matrix is constructed. Combined with the present situation of H company service outsourcing talent development and the strategic environment of talent development, this paper clarifies the goal of H company service outsourcing talent development in the next five years, and determines the strategic orientation of the SO strategy in the early stage and the ST strategy in the later stage. From the aspects of renewing the concept, perfecting the organization and perfecting the rules and regulations, this paper gives the guarantee measures for the development strategy of service outsourcing talents in H Company.
【學(xué)位授予單位】：黑龍江大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2012
【分類號(hào)】：F272.92;F719

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