【摘要】：服務(wù)外包產(chǎn)業(yè)是新一輪全球產(chǎn)業(yè)調(diào)整的產(chǎn)物，具有低資源消耗、低環(huán)境污染、高信息技術(shù)含量、高就業(yè)吸附能力等特點(diǎn)，已經(jīng)成為我國經(jīng)濟(jì)發(fā)展的重要支柱產(chǎn)業(yè)。大慶市是石油工業(yè)城市，五十年來一直致力于石油的開采和提煉，為我國和大慶市的經(jīng)濟(jì)發(fā)展做出巨大貢獻(xiàn)。然而，石油終究是不可再生資源，石油的開采將會在不久后遇到瓶頸。近年來，服務(wù)外包產(chǎn)業(yè)的發(fā)展受大慶市政府的關(guān)注，將其作為重要接續(xù)產(chǎn)業(yè)進(jìn)行培育，成就大慶經(jīng)濟(jì)的新增長點(diǎn)。大慶服務(wù)外包產(chǎn)業(yè)園區(qū)于2008年年初正式投入使用，目前園區(qū)聚集300多家服務(wù)外包企業(yè)，企業(yè)普遍成立的年限短，規(guī)模小，發(fā)展遇到很多障礙。我國對服務(wù)外包的研究主要集中在宏觀政策層面，針對服務(wù)外包企業(yè)發(fā)展的研究仍處于初級階段，面臨著服務(wù)外包統(tǒng)計(jì)體系不完備而導(dǎo)致的數(shù)據(jù)更新等難題。本文的研究從企業(yè)角度出發(fā)，以實(shí)際調(diào)研獲取有效數(shù)據(jù)信息，幫助企業(yè)解決實(shí)際問題。 本文首先說明了選題的背景和意義，闡述了服務(wù)外包國內(nèi)外發(fā)展現(xiàn)狀及發(fā)展趨勢，本文的研究思路與結(jié)構(gòu)。其次詳述了服務(wù)外包相關(guān)理論和企業(yè)發(fā)展理論。在第三章中突出介紹了大慶服務(wù)外包企業(yè)的發(fā)展?fàn)顩r并進(jìn)行了發(fā)展障礙因素定性分析。在此基礎(chǔ)上，，本文對大慶27家具有代表性的企業(yè)進(jìn)行兩次實(shí)地調(diào)研，結(jié)合企業(yè)發(fā)展理論和服務(wù)外包產(chǎn)業(yè)特點(diǎn)，確立了資源障礙、能力障礙和環(huán)境障礙三維指標(biāo)體系，運(yùn)用網(wǎng)絡(luò)層次分析法對障礙因素進(jìn)行深入分析并確定權(quán)重，得出客戶信息資源、承接渠道和網(wǎng)絡(luò)、市場開拓能力、客戶關(guān)系維系能力、中層人力資源、基層人力資源、市場信息不對稱、IT基礎(chǔ)設(shè)施及應(yīng)用服務(wù)平臺建設(shè)、品牌和信譽(yù)、市場競爭程度、融資能力這11個因素是制約現(xiàn)階段大慶服務(wù)外包企業(yè)發(fā)展的主要障礙因素。最后，本文立足大慶服務(wù)外包企業(yè)自身的發(fā)展，提出了加大力度開拓市場、重視品牌建設(shè)、集聚優(yōu)秀外包人才、創(chuàng)造市場需求、完善IT基礎(chǔ)設(shè)施及應(yīng)用服務(wù)平臺建設(shè)、促進(jìn)多種融資渠道并進(jìn)等加快企業(yè)健康穩(wěn)步發(fā)展的對策建議。
[Abstract]:The service outsourcing industry is the product of a new round of global industrial adjustment. It has the characteristics of low resource consumption, low environmental pollution, high information technology content and high employment adsorption ability, and has become an important pillar industry in the economic development of our country. Daqing is a petroleum industry city, which has been devoted to the exploitation and refining of petroleum for 50 years, and has made great contribution to the economic development of our country and Daqing city. However, oil is a non-renewable resource after all, and the exploitation of oil will meet a bottleneck in the near future. In recent years, the development of service outsourcing industry has attracted the attention of Daqing municipal government, which is regarded as an important successor industry to cultivate, and to achieve a new growth point of Daqing economy. Daqing Service Outsourcing Industrial Park was put into use at the beginning of 2008. At present, more than 300 service outsourcing enterprises are gathered in the park. The research on service outsourcing in China is mainly focused on the macro policy level. The research on the development of service outsourcing enterprises is still in the primary stage, and it is faced with the problem of data updating caused by the incomplete statistical system of service outsourcing. In this paper, from the point of view of enterprise, the effective data information is obtained through practical investigation to help enterprises solve practical problems. This paper first explains the background and significance of the topic, describes the status quo and development trend of service outsourcing at home and abroad, the research ideas and structure of this paper. Secondly, the related theory of service outsourcing and the theory of enterprise development are described in detail. In the third chapter, it introduces the development of Daqing service outsourcing enterprises and analyzes the factors of obstacles. On this basis, this paper carries on two field investigations to Daqing 27 representative enterprises, combines the enterprise development theory and the service outsourcing industry characteristic, has established the resource barrier, the ability barrier and the environment barrier three dimensional index system, Using the analytic hierarchy process (AHP) to analyze the obstacle factors and determine the weight, we can get the customer information resources, the channel and network to undertake, the ability to develop the market, the ability to maintain the customer relationship, the middle level human resources, the basic level human resources. The 11 factors, such as market information asymmetry, IT infrastructure and application service platform construction, brand and reputation, market competition degree and financing ability, are the main obstacles to the development of Daqing service outsourcing enterprises. Finally, based on the development of Daqing service outsourcing enterprises, this paper puts forward to strengthen the development of market, attach importance to brand construction, gather outstanding outsourcing talents, create market demand, improve IT infrastructure and application service platform construction. Promote a variety of financing channels and other measures to speed up the healthy and steady development of enterprises.
【學(xué)位授予單位】：東北石油大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2012
【分類號】：F719;F224

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