濟南市星級飯店用工短缺問題研究
發(fā)布時間：2018-07-17 15:28
【摘要】：飯店行業(yè)是勞動密集型行業(yè)，，能否獲得數(shù)量充足、素質較高的勞動力是飯店業(yè)能否取得競爭優(yōu)勢的關鍵所在。隨著濟南市旅游業(yè)的發(fā)展，飯店業(yè)也進入了快速發(fā)展的軌道。飯店業(yè)的發(fā)展需要大量的優(yōu)秀員工，但是當前濟南市的星級飯店用工短缺問題凸顯，其現(xiàn)狀不容樂觀，主要表現(xiàn)為：一是飯店行業(yè)勞動力總量供不應求；二是飯店高學歷員工較少；三是飯店專業(yè)對口員工不足；四是飯店外語基礎好的員工匱乏。 濟南市星級飯店用工短缺，是飯店業(yè)經(jīng)營管理不善的重要表現(xiàn)，也是濟南市飯店業(yè)發(fā)展缺乏穩(wěn)定性和良好發(fā)展前景的預警信號。其不利影響主要體現(xiàn)在:一是飯店經(jīng)營成本增加；二是飯店業(yè)務受損；三是飯店服務質量下降；四是飯店員工士氣受挫；五是影響濟南市飯店業(yè)整體素質的提升；六是影響濟南市旅游業(yè)的發(fā)展。 濟南市星級飯店用工短缺，主要有兩大方面的原因：從飯店內(nèi)部來說，員工離職率高；從飯店外部來說，招聘新員工難，社會求職人員不愿到飯店工作。為此，本文分別針對飯店員工和社會求職人員設計了兩套問卷，并分別進行了調(diào)查，并用SPSS軟件對調(diào)查結果進行統(tǒng)計分析，最后得出了濟南市星級飯店用工短缺問題的主要影響因素：1.薪酬福利待遇差；2升職空間有限；3.工作時間具有特殊性，勞動強度大，服務人員工作壓力大；4.員工社會地位不高；5.職業(yè)穩(wěn)定性差。 基于以上研究結果，本文在結論部分提出了應對措施：一是改善員工的薪酬福利待遇；二是開拓員工發(fā)展空間；三是減輕員工的工作壓力；四是提高員工的社會地位；五是提高飯店行業(yè)員工的職業(yè)穩(wěn)定性。由于時間和研究經(jīng)費的問題，本文只選取了相對具有代表性的十家星級飯店進行調(diào)查，因而對其一般性和普遍性有一定的影響，所以在結尾部分指出了本研究存在的不足之處和進一步的研究展望。
[Abstract]:Hotel industry is a labor-intensive industry, whether it can obtain sufficient quantity and high quality labor force is the key to the hotel industry to obtain the competitive advantage. With the development of Jinan tourism industry, hotel industry has also entered the track of rapid development. The development of hotel industry needs a large number of excellent employees, but the shortage of star-rated hotels in Jinan is prominent, its current situation is not optimistic, mainly as follows: first, the total supply of labor force in hotel industry exceeds supply; The second is the lack of highly educated staff; the third is the shortage of hotel professional counterparts; the fourth is the lack of hotel staff with good foreign language skills. The shortage of employment in star-rated hotels in Jinan is an important manifestation of the poor management of hotel industry and an early warning signal for the lack of stability and good prospects for the development of hotel industry in Jinan. The adverse effects are mainly reflected in: first, the increase of hotel operating costs; second, the loss of hotel business; third, the decline of hotel service quality; fourth, the demoralization of hotel staff; the fifth, the improvement of the overall quality of hotel industry in Jinan; Sixth, the impact of Jinan tourism development. There are two main reasons for shortage of employment in star-rated hotels in Jinan: the high rate of staff turnover from the hotel interior and the difficulty of recruiting new employees from the outside of the hotel and the reluctance of social job-seekers to work in the hotel. For this reason, this paper designs two sets of questionnaires for hotel staff and social job-seekers, and carries on the investigation separately, and carries on the statistical analysis to the investigation result with the SPSS software. Finally, the main influencing factors of shortage of employment in star-rated hotels in Jinan are obtained: 1. Poor pay and benefits 2 promotion space is limited to 3. The working time has the particularity, the labor intensity is big, the service personnel work pressure big 4. The social status of employees is not high. Job stability is poor. Based on the above research results, this paper puts forward some countermeasures in the conclusion: first, to improve the salary and welfare of employees; second, to open up the development space of employees; third, to reduce the working pressure of employees; fourth, to improve the social status of employees; Fifth, improve the career stability of hotel employees. Due to the problem of time and research funds, this paper only selects the relatively representative ten star hotels for investigation, which has a certain influence on its generality and universality. So in the last part, we point out the shortcomings of this study and the prospect of further research.
【學位授予單位】：湘潭大學
【學位級別】：碩士
【學位授予年份】：2012
【分類號】：F272.92;F719
本文編號：2130099
[Abstract]:Hotel industry is a labor-intensive industry, whether it can obtain sufficient quantity and high quality labor force is the key to the hotel industry to obtain the competitive advantage. With the development of Jinan tourism industry, hotel industry has also entered the track of rapid development. The development of hotel industry needs a large number of excellent employees, but the shortage of star-rated hotels in Jinan is prominent, its current situation is not optimistic, mainly as follows: first, the total supply of labor force in hotel industry exceeds supply; The second is the lack of highly educated staff; the third is the shortage of hotel professional counterparts; the fourth is the lack of hotel staff with good foreign language skills. The shortage of employment in star-rated hotels in Jinan is an important manifestation of the poor management of hotel industry and an early warning signal for the lack of stability and good prospects for the development of hotel industry in Jinan. The adverse effects are mainly reflected in: first, the increase of hotel operating costs; second, the loss of hotel business; third, the decline of hotel service quality; fourth, the demoralization of hotel staff; the fifth, the improvement of the overall quality of hotel industry in Jinan; Sixth, the impact of Jinan tourism development. There are two main reasons for shortage of employment in star-rated hotels in Jinan: the high rate of staff turnover from the hotel interior and the difficulty of recruiting new employees from the outside of the hotel and the reluctance of social job-seekers to work in the hotel. For this reason, this paper designs two sets of questionnaires for hotel staff and social job-seekers, and carries on the investigation separately, and carries on the statistical analysis to the investigation result with the SPSS software. Finally, the main influencing factors of shortage of employment in star-rated hotels in Jinan are obtained: 1. Poor pay and benefits 2 promotion space is limited to 3. The working time has the particularity, the labor intensity is big, the service personnel work pressure big 4. The social status of employees is not high. Job stability is poor. Based on the above research results, this paper puts forward some countermeasures in the conclusion: first, to improve the salary and welfare of employees; second, to open up the development space of employees; third, to reduce the working pressure of employees; fourth, to improve the social status of employees; Fifth, improve the career stability of hotel employees. Due to the problem of time and research funds, this paper only selects the relatively representative ten star hotels for investigation, which has a certain influence on its generality and universality. So in the last part, we point out the shortcomings of this study and the prospect of further research.
【學位授予單位】：湘潭大學
【學位級別】：碩士
【學位授予年份】：2012
【分類號】：F272.92;F719
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