本文選題：高星級酒店　切入點：員工培訓(xùn)　出處：《中國石油大學(xué)（華東）》2013年碩士論文　論文類型：學(xué)位論文

【摘要】：21世紀(jì)是一個知識經(jīng)濟的時代，人在企業(yè)中起到了至關(guān)重要的作用，是企業(yè)獲得長足發(fā)展的核心資源。因此，企業(yè)人力資源的培訓(xùn)與開發(fā)也就十分重要。隨著青島市旅游業(yè)的不斷向前發(fā)展，高星級酒店的數(shù)量也日益增多，因此要想在激烈的競爭中獲勝就必須高度重視對員工的培訓(xùn)，這決定著酒店的命運。為保持酒店的競爭力，除了具備完善的硬件設(shè)備，還要重視“軟件”即員工服務(wù)，要對員工進行科學(xué)有效的培訓(xùn)。雖然青島市高星級酒店也對員工進行培訓(xùn)，但是沒有形成科學(xué)有效的培訓(xùn)體系，導(dǎo)致培訓(xùn)效果不明顯。 在此背景下選擇本課題并對其加以論述。本文闡述了酒店員工培訓(xùn)的相關(guān)理論，總結(jié)了青島市高星級酒店人力資源現(xiàn)狀，本文主要對青島市高星級酒店員工培訓(xùn)的現(xiàn)狀進行了分析，找出存在的問題并提出相關(guān)的對策與建議。 希望本文能夠?qū)η鄭u市高星級酒店的員工培訓(xùn)工作有所幫助，引起整個青島市酒店業(yè)對培訓(xùn)工作的高度重視，促進員工的個人發(fā)展，，提高從業(yè)隊伍的素質(zhì)和技能，從而提升酒店的服務(wù)質(zhì)量和經(jīng)濟效益，使員工與酒店達到雙贏，促進酒店業(yè)的可持續(xù)發(fā)展。
[Abstract]:In 21th century, as an era of knowledge economy, people played an important role in the enterprise and were the core resources for the enterprise to develop rapidly. The training and development of human resources in enterprises is also very important. With the continuous development of tourism in Qingdao, the number of high-star hotels is also increasing day by day. Therefore, in order to win in the fierce competition, we must attach great importance to the training of employees. This determines the fate of the hotel. In order to maintain the competitiveness of the hotel, it is necessary to attach importance to "software", that is, employee service, in addition to having perfect hardware. Although the high star hotel in Qingdao also trains the staff, but there is no scientific and effective training system, the training effect is not obvious. Under this background, this paper chooses this topic and discusses it. This paper expounds the related theory of hotel staff training, summarizes the current situation of human resources of Qingdao high star hotel. This paper mainly analyzes the current situation of staff training in Qingdao high star hotels, finds out the existing problems and puts forward relevant countermeasures and suggestions. It is hoped that this paper will be helpful to the training of the staff of the high star hotels in Qingdao, which will cause the hotel industry in Qingdao to attach great importance to the training work, promote the personal development of the employees, and improve the quality and skills of the employees. In order to improve the service quality and economic efficiency of the hotel, staff and hotel to achieve win-win, promote the sustainable development of the hotel industry.
【學(xué)位授予單位】：中國石油大學(xué)（華東）
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：F719;F272.92

【參考文獻】

相關(guān)期刊論文 前6條

1 康芬;;我國星級酒店基層員工新型培訓(xùn)模式探討[J];湖北經(jīng)濟學(xué)院學(xué)報(人文社會科學(xué)版);2007年11期

2 蔡蓉蓉;徐子琳;潘鴻雷;;南京高星級酒店現(xiàn)狀SWOT分析[J];科技經(jīng)濟市場;2011年11期

3 楊嬌;;酒店業(yè)員工培訓(xùn)現(xiàn)狀分析及對策[J];內(nèi)蒙古科技與經(jīng)濟;2009年22期

4 龔慧;;星級酒店員工培訓(xùn)現(xiàn)狀調(diào)查[J];商業(yè)文化(學(xué)術(shù)版);2008年10期

5 粟娟;;提高酒店員工培訓(xùn)效率探析[J];現(xiàn)代企業(yè);2006年12期

6 姜玉波;;西寧市星級酒店員工培訓(xùn)現(xiàn)狀及問題研究[J];中國經(jīng)貿(mào)導(dǎo)刊;2009年24期

本文編號：1608675