本文關(guān)鍵詞： 酒店集團 人力資源 管控模式　出處：《廈門大學》2013年碩士論文　論文類型：學位論文

【摘要】：隨著我國經(jīng)濟持續(xù)快速的發(fā)展,帶動了全民旅游熱的興起,旅游產(chǎn)業(yè)投資及消費活躍,其中酒店業(yè)是最早對外開放的行業(yè)之一�？鐕频陿I(yè)巨頭均看好中國良好的發(fā)展前景,加快進軍中國市場的步伐,目前一二線城市的酒店業(yè)已呈現(xiàn)出近飽和的狀態(tài)。與此同時,國內(nèi)酒店集團與跨國酒店集團相比尚處在起步階段：一方面,在外部市場面臨著越來越激烈的競爭,另一方面,在內(nèi)部管理上還存在著觀念陳舊、方法粗放、標準缺乏、執(zhí)行力差及組織運轉(zhuǎn)效率低下等問題。因此,迫切需要在學習國際酒店集團管控模式的基礎(chǔ)上創(chuàng)新,將理論和實踐相結(jié)合,從改革創(chuàng)新中找出適合我國國情的酒店集團的管理控制模式,培養(yǎng)更多酒店行業(yè)管理的專門人才,對于解決我國目前酒店業(yè)面臨的眾多問題具有重大的理論意義和現(xiàn)實意義。 在上述背景下,本文以人力資源管理理論和控制論為背景,結(jié)合運用酒店管理等相關(guān)研究成果,聯(lián)系酒店業(yè)的特征,對酒店集團的管理控制框架體系、管理控制工具創(chuàng)新等問題進行了系統(tǒng)的研究和探索。同時采用對比研究的方法,將國際和國內(nèi)酒店集團的人力資源管理控制進行了剖析。以上這些理論及案例研究結(jié)論將對我國酒店集團的內(nèi)部管理控制具有很強的指導意義,有利于提高我國酒店業(yè)的績效與核心競爭力。 本文共分六章。第一章為緒論部分,介紹了研究的背景、意義、思路和框架、研究的方法以及創(chuàng)新點；第二章介紹集團人力資源管控的一般理論以及研究現(xiàn)狀,在論述了企業(yè)集團、管控、人力資源管理等相關(guān)概念的基礎(chǔ)上,提出集團人力資源管控的概念,并指出集團人力資源管控的地位以及作用。第三章通過實際案例分別介紹了國際和國內(nèi)品牌酒店集團管控下屬酒店人力資源的手段。第四章主要從酒店集團管控模式設(shè)計的原則、管理控制的工具以及酒店管理控制的業(yè)績指標的設(shè)計等方面進行分析,并對管理控制的效果進行評價。第五章通過借鑒國際品牌酒店集團人力資源管控的成功經(jīng)驗,提出我國酒店集團在人力資源管控方面的建議和對策；第六章,對本文進行簡要總結(jié),同時也對有待進一步地研究和探討的問題簡要列出。 本文的創(chuàng)新點主要有三點：一是選題較為新穎：本文選擇了前人較少涉獵的酒店業(yè)進行研究,結(jié)合中外酒店集團對下屬公司的管控理論,有針對性地研究酒店集團對于下屬酒店的人力資源管理問題。二是研究層面較新,相對于以往的研究更關(guān)注于操作層面的人力資源管理模式,側(cè)重于人力資源管控手段和管控模式。第三,充分利用第一手資料,結(jié)合本人在國際品牌酒店和國內(nèi)品牌酒店的實踐經(jīng)驗,利用工作之便,分析和總結(jié)中外酒店集團之間的不同點,在人力資源規(guī)劃、招聘、績效考評等方面提出改進措施的建議。對我國酒店業(yè)的管控模式的設(shè)計與評價機制具有一定的參考價值。
[Abstract]:With the sustained and rapid economic development of our country, the rise of the popular tourism boom, the tourism industry investment and consumption is active, among which the hotel industry is one of the earliest open industries. Multinational hotel industry giants are optimistic about China's good development prospects. To accelerate the pace of entering the Chinese market, the hotel industry in the first and second tier cities is now in a state of near saturation. At the same time, the domestic hotel groups are still in their infancy compared with the multinational hotel groups: on the one hand, The external market is facing more and more fierce competition. On the other hand, there are still some problems in internal management, such as outdated ideas, extensive methods, lack of standards, poor execution and low efficiency of organization. It is urgent to innovate on the basis of studying the management and control mode of international hotel group, combine theory with practice, find out the management and control mode of hotel group suitable for our country's national conditions from the reform and innovation, train more specialized talents of hotel industry management. It is of great theoretical and practical significance to solve the problems faced by the hotel industry in our country. Under the above background, this paper, based on the theory of human resource management and cybernetics, combined with the research results of hotel management and other related research, linked to the characteristics of the hotel industry, to the management and control framework system of hotel group. The innovation of management control tools has been systematically studied and explored. At the same time, the method of comparative study has been adopted. This paper analyzes the human resource management control of international and domestic hotel groups. These theories and the conclusions of case studies will be of great guiding significance to the internal management control of hotel groups in China. It is beneficial to improve the performance and core competitiveness of our hotel industry. This paper is divided into six chapters. The first chapter is the introduction part, which introduces the background, significance, ideas and framework of the research, the research methods and innovation points, the second chapter introduces the general theory and research status of human resources management and control. On the basis of discussing related concepts such as enterprise group, management and control, human resource management and so on, this paper puts forward the concept of group human resource management and control. The third chapter introduces the methods of international and domestic brand hotel group to control the subordinate hotel human resources. Chapter 4th mainly from the hotel group management and control of the hotel group to control the status and role of human resources. Chapter three introduces the international and domestic brand hotel group management and control of hotel human resources. Chapter 4th mainly from the hotel group control. The principles of pattern design, This paper analyzes the tools of management control and the design of the performance index of hotel management control, and evaluates the effect of management control. Chapter 5th draws lessons from the successful experience of international brand hotel group in human resource management. This paper puts forward the suggestions and countermeasures of human resource management and control in China's hotel group. Chapter 6th summarizes this article briefly and also briefly lists the problems to be further studied and discussed. The innovation of this paper mainly has three points: first, the topic is relatively novel: this paper chooses the hotel industry, which is less studied by predecessors, and combines with the theory of management and control of Chinese and foreign hotel groups to the subordinate companies. The second is that the research level is relatively new, compared with the previous research, it pays more attention to the human resources management mode at the operational level. Third, make full use of first-hand information, combined with my practical experience in international brand hotels and domestic brand hotels, and make use of my work. This paper analyzes and summarizes the differences between Chinese and foreign hotel groups, and puts forward some suggestions for improvement in the aspects of human resource planning, recruitment, performance evaluation, etc. It has certain reference value for the design and evaluation mechanism of the management and control mode of the hotel industry in China.
【學位授予單位】：廈門大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：F272.92;F719

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