【摘要】：高校后勤服務(wù)是一項基礎(chǔ)性的工作，是高等教育事業(yè)的重要組成部分，它的好壞，直接影響著高等教育事業(yè)的發(fā)展，影響著人才培養(yǎng)的質(zhì)量。后勤管理是學校管理的不可或缺的一部分，是保障學校生存與發(fā)展的根本性條件。如果管理的不科學，服務(wù)意識淡薄，沒有嚴密的運作程序，要培養(yǎng)高級應(yīng)用型人才幾乎是不可能的。因此本文將以黑龍江工程學院為研究對象，將現(xiàn)階段后勤服務(wù)質(zhì)量存在的一些問題進行總結(jié)，客觀分析了后勤服務(wù)總公司后勤管理弊端形成的原因，就如何提升和改善后勤服務(wù)質(zhì)量，更好的為廣大師生服務(wù)進行研究。 本文通過選取不同的調(diào)研方法，對黑龍江工程學院后勤服務(wù)質(zhì)量進行研究，通過大眾師生反映的信息，發(fā)現(xiàn)在后勤服務(wù)管理方面存在的一系列不足，在總結(jié)原因的過程中，積極尋求改善方案。 后勤保障是成就事業(yè)不可缺少的一個重要環(huán)節(jié)，高校后勤服務(wù)對高校的可持續(xù)發(fā)展至關(guān)重要。如果后勤保障不能滿足教學、科研的需要，不能滿足廣大師生的需要，致使學校不能培養(yǎng)出社會需要的合格人才，學生就無法就業(yè)，學校也就沒有生源。所以后勤職工要時刻把服好務(wù)、育好人、做好事牢記在心，努力提高服務(wù)水平和質(zhì)量。高校后勤改革是我國高等教育改革的主要內(nèi)容之一，基本目標就是高校后勤社會化。隨著各大高校的后勤社會化改革進程的不斷深入，師生對后勤服務(wù)和管理水平的要求也隨之增高，高校后勤本身也需不斷調(diào)整，使自己的服務(wù)管理越來越科學化、程序化、專業(yè)化，所以提高后勤服務(wù)質(zhì)量，成為高校后勤部門提高整體服務(wù)水平的核心。如何建立長效機制，從根本上保證后勤服務(wù)水平不斷提高，也是一個本文亟待研究的課題。 本文在大量閱讀分析有質(zhì)量管理的理論和實際案例的基礎(chǔ)上，，針對黑龍江工程學院現(xiàn)有的管理體制的實際情況，本文正是在這樣一個理論研究和企業(yè)實際相結(jié)合的背景下，通過對黑龍江工程學院后勤服務(wù)質(zhì)量存在的問題進行分析，針對目前后勤服務(wù)現(xiàn)狀和所存在的問題進行具體分析予以研究，指出后勤服務(wù)總公司質(zhì)量管理不到位形成的原因，同時提出新的建設(shè)性的策略，希望能改善后勤服務(wù)總公司的服務(wù)質(zhì)量，促進后勤服務(wù)總公司的發(fā)展，試圖將黑龍江工程學院后勤服務(wù)質(zhì)量管理水平向前推進一步，提出自己的觀點和評估以尋求適宜、有效的對策，從而為后勤服務(wù)總公司提供有效的改進措施。
[Abstract]:Logistics service in colleges and universities is a basic work and an important part of higher education. Its quality directly affects the development of higher education and the quality of talent training. Logistics management is an indispensable part of school management and a fundamental condition to ensure the survival and development of schools. If the management is not scientific, the service consciousness is weak, and there is no strict operation procedure, it is almost impossible to train advanced applied talents. Therefore, this paper will take Heilongjiang Institute of Engineering as the research object, summarize some problems existing in logistics service quality at the present stage, and objectively analyze the reasons for the malpractice of logistics management in logistics service head office. How to improve and improve the quality of logistics services, better for teachers and students to service. By selecting different research methods, this paper studies the quality of logistics service in Heilongjiang Institute of Engineering. Through the information reflected by the public teachers and students, we find a series of deficiencies in the management of logistics service, and in the process of summing up the reasons, Actively seek improvement programs. Logistics support is an indispensable link in the cause of achievement, and it is very important for the sustainable development of colleges and universities. If the logistic support can not meet the needs of teaching, scientific research, and the needs of teachers and students, the school will not be able to train qualified talents for social needs, students will not be able to obtain employment, and the school will have no students. Therefore, logistics workers should always serve well, educate good people, keep good deeds in mind, and strive to improve service level and quality. The reform of university logistics is one of the main contents of higher education reform in China, and the basic goal is the socialization of university logistics. With the deepening of the reform process of logistics socialization in colleges and universities, the demands of teachers and students on the level of service and management of logistics are also increasing, and the logistics of colleges and universities need to be adjusted constantly, so that their service management becomes more and more scientific and programmed. Specialization, so improve the quality of logistics services, become the core of improving the overall service level of logistics departments in colleges and universities. How to establish a long-term mechanism to ensure the continuous improvement of logistics service level is also an urgent topic to be studied in this paper. Based on a large number of reading and analyzing the theory and practical cases of quality management, this paper aims at the actual situation of the existing management system in Heilongjiang Institute of Engineering, and this paper is just under the background of combining the theoretical research with the practice of the enterprise. Based on the analysis of the problems existing in the quality of logistics service in Heilongjiang Engineering College, this paper analyzes the present situation and problems of logistics service, and points out the reasons why the quality management of logistics service company is not in place. At the same time, it puts forward new and constructive strategies in the hope of improving the service quality of the logistics service head office, promoting the development of the logistics service head office, and trying to push forward the level of logistics service quality management in Heilongjiang Engineering College. Put forward own viewpoint and evaluation to seek suitable and effective countermeasure, thus provide effective improvement measures for logistics service company.
【學位授予單位】：吉林大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：G647.4

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本文編號：2379511