發(fā)布時(shí)間：2018-05-16 03:37

  本文選題：移動(dòng)政務(wù) + 無縫隙政府�。� 參考：《華中師范大學(xué)》2013年碩士論文

【摘要】：隨著信息通訊技術(shù)和網(wǎng)絡(luò)技術(shù)的融合與發(fā)展,傳統(tǒng)的電子政務(wù)并不能滿足現(xiàn)代政府管理的需要,移動(dòng)政務(wù)作為一種提供公共服務(wù)的新途徑應(yīng)運(yùn)而生。移動(dòng)政務(wù)不只是電子政務(wù)在移動(dòng)技術(shù)與終端上的延伸,還是搭建企業(yè)、公民與政府溝通的橋梁。它繼承了電子政務(wù)的優(yōu)勢(shì),打破了電子政務(wù)的地域局限,降低行政成本,為企業(yè)和公民提供高效快捷、個(gè)性化的服務(wù),提高公民意識(shí),增加政府透明度,預(yù)防腐敗,讓信息資源得到共享。 本文研究分為五個(gè)部分：第一部分緒論,說明論文研究的背景與意義、國(guó)內(nèi)外研究現(xiàn)狀、研究的思路與方法、研究框架與論文可能的創(chuàng)新之處,明確當(dāng)前研究的局限性及存在的問題；第二部分通過對(duì)一些理論(如：政府再造理論、無縫隙政府理論、客戶關(guān)系理論)的闡釋來證明移動(dòng)政務(wù)具備一定的發(fā)展基礎(chǔ)；第三部分分析了我國(guó)移動(dòng)政務(wù)的應(yīng)用現(xiàn)狀,通過問卷調(diào)查,SPSS19.0的分析來找出當(dāng)今政府在建設(shè)中存在的不足,指出政府在不斷發(fā)展中面臨的基本問題；第四部分在無縫隙政府理論與公民關(guān)系管理的指導(dǎo)下提出建設(shè)移動(dòng)政務(wù)的相關(guān)對(duì)策；第五部分對(duì)本文作了一個(gè)簡(jiǎn)短的總結(jié),以及對(duì)未來移動(dòng)政務(wù)的發(fā)展作出可能的前瞻性展望。 本文采用文獻(xiàn)分析法、網(wǎng)絡(luò)問卷調(diào)查法、定性與定量分析相結(jié)合的方法、統(tǒng)計(jì)分析法等,從實(shí)證研究出發(fā),找出公民與政府信息對(duì)接的缺口與重要性,從移動(dòng)信息技術(shù)、移動(dòng)政務(wù)平臺(tái)、公民認(rèn)知度與政府推廣度等幾個(gè)維度來分析對(duì)移動(dòng)政務(wù)發(fā)展的影響。并打破從政府角度出發(fā)去看待移動(dòng)政務(wù)的發(fā)展,轉(zhuǎn)而從公民滿意度、公民認(rèn)識(shí)度的角度找出移動(dòng)政務(wù)發(fā)展過程中影響其發(fā)展的因素,通過無縫隙政府理論彌補(bǔ)政府在公共管理與服務(wù)中存在的縫隙,找出與移動(dòng)政務(wù)發(fā)展相吻合的路徑,共同致力于構(gòu)建新的公共管理模式,大力推動(dòng)移動(dòng)政務(wù)的發(fā)展,構(gòu)建政府與公民之間的無縫隙。
[Abstract]:With the integration and development of information and communication technology and network technology, traditional e-government can not meet the needs of modern government management. As a new way to provide public services, mobile government emerged as the times require. Mobile government is not only the extension of e-government in mobile technology and terminal, but also the bridge between enterprises, citizens and government. It inherits the advantages of E-government, breaks the regional limitation of E-government, reduces administrative cost, provides efficient, fast and individualized service for enterprises and citizens, enhances citizen consciousness, increases government transparency, and prevents corruption. Let information resources be shared. This paper is divided into five parts: the first part is the introduction, which explains the background and significance of the research, the current research situation at home and abroad, the research ideas and methods, the research framework and the possible innovations of the paper. The second part explains some theories (such as government reengineering theory, seamless government theory, customer relationship theory) to prove that mobile government has a certain development foundation. The third part analyzes the application of mobile government in China, through the questionnaire survey SPSS 19.0 analysis to find out the shortcomings of the current government in the construction, pointed out that the government in the continuous development of the basic problems faced; In the fourth part, under the guidance of seamless government theory and citizen relationship management, the author puts forward the relevant countermeasures of building mobile government; the fifth part makes a brief summary of this paper, and makes a prospective outlook for the development of mobile government in the future. This article uses the literature analysis method, the network questionnaire survey method, the qualitative and the quantitative analysis union method, the statistical analysis method and so on, from the empirical research, finds out the citizen and the government information docking gap and the importance, from the mobile information technology, This paper analyzes the influence of mobile government platform, citizen awareness and government promotion on the development of mobile government. And from the perspective of the government to look at the development of mobile government, and from the perspective of citizen satisfaction, civic awareness to find out the development of mobile government in the process of influencing the development of factors, Through the seamless government theory to make up for the gap between the government in the public management and service, find out the path that is consistent with the development of mobile government, work together to build a new public management model, and vigorously promote the development of mobile government. Build a seamless relationship between government and citizens.
【學(xué)位授予單位】：華中師范大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2013
【分類號(hào)】：D63

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