SST公司不良質量成本的形成與改進研究
發(fā)布時間：2018-08-18 11:56
【摘要】：20世紀50年代A.V.費根堡姆、朱蘭提出質量成本的概念以來,質量成本管理在許多國家,特別是歐美國家迅速發(fā)展,并且在企業(yè)中得以運用。例如國際電報和電話公司、通用電器(GE)、美國商用機器公司(IBM)都建立了質量成本管理系統(tǒng)。質量成本管理的運用為企業(yè)的發(fā)展和贏得客戶的信任發(fā)揮了巨大的作用。但是隨著世界經濟的全球化,特別是質量競爭的全球化以及質量概念的拓寬,從“適用性”質量到“顧客滿意的OPPM"的質量觀念的轉變,對產品質量提出了越來越高的要求�？蛻粢蟮牟粩嗵岣吆唾|量觀念的轉變給傳統(tǒng)的質量成本理論提出了巨大的挑戰(zhàn)。 在進入21世紀之后,OPPM已經成為眾多世界一流企業(yè)的質量目標。為了達到這一目標,大部分國際化的企業(yè)都在不遺余力的推進6sigma和精益生產等工具,使得企業(yè)在質量和成本上面取得了很大的改善。然后在不少企業(yè)都忽略了一座隱形的大山——不良質量成本。其主要原因在于基于OPPM不良質量成本的管理對企業(yè)的質量控制系統(tǒng),質量理念,企業(yè)管理水平都提出了非常高的要求,同時傳統(tǒng)的質量成本理論在基于“適用性”的質量理念,也無法對基于OPPM的不良質量成本進行有效地科學指導。本文主要在總結傳統(tǒng)質量成本理論最新研究成果的基礎上,綜合客戶滿意度、失效模式和效果分析(FMEA)、質量損失和隱形質量成本等因素,結合SST公司的實際情況,進一步完善不良質量成本構成要素,對SST公司的不良質量成本的形成進行充分的研究,發(fā)現(xiàn)其形成原因并提出相應的改進方法。 本論文首先闡述了本文的研究背景、意義、內容、方法、技術路線和研究的創(chuàng)新之處,以及對國內外在不良質量成本方面的最新研究成果和相關理論做了簡述。針對當前SST公司對傳統(tǒng)質量成本理論的實施和運用,包括不良質量成本信息的收集、分析和改進,并結合客戶滿意度、失效模式和效果分析、質量損失和隱形質量成本等因素,在基于OPPM質量目標的前提下,進一步完善SST公司不良質量成本的分類和構成要素。 其次,本文針對完善后的SST公司的不良質量成本的數(shù)據進行分析,發(fā)揮團隊的智慧,找出導致不良質量成本產生的根本原因,并針對這個原因提出相應的改進措施和方法。改進方法主要從過程質量控制,質量決策和管理方法等三個方面展開。 本文吸收和借鑒了大量國內外先進的質量管理經驗和質量控制、決策方法,并結合國內外學者的最新研究成果,在SST公司對傳統(tǒng)質量成本理論實施和運用的基礎上,基于OPPM的質量目標,對不良質量成本構成要素進一步完善,并針對性的從過程質量控制,質量決策和管理方法等三個方面對不良質量成本的改進策略進行研究,并結合SST公司的實際案例驗證其有效性。
[Abstract]:A. Since Fegenbaum, Julan put forward the concept of quality cost, quality cost management has developed rapidly in many countries, especially in Europe and America, and has been applied in enterprises. For example, International Telegraph and telephone Company, General Electric (GE), (IBM) have established quality cost management system. The application of quality cost management plays a great role in the development of enterprises and winning the trust of customers. However, with the globalization of the world economy, especially the globalization of quality competition and the widening of the concept of quality, the change of quality concept from "applicability" to "customer satisfied OPPM" has put forward more and more high demands on product quality. The continuous improvement of customer requirements and the change of quality concept pose a great challenge to the traditional quality cost theory. After entering the 21 st century, OPPM has become the quality target of many world-class enterprises. In order to achieve this goal, most international enterprises are sparing no effort to promote tools such as 6sigma and lean production, so that the quality and cost of enterprises have been greatly improved. Then in many enterprises have ignored a hidden mountain-poor quality costs. The main reason is that the management of the bad quality cost based on OPPM has put forward very high requirements to the quality control system, quality concept and management level of the enterprise. Meanwhile, the traditional quality cost theory is based on the quality idea of "applicability". Nor can the bad quality cost based on OPPM be effectively guided scientifically. On the basis of summarizing the latest research results of traditional quality cost theory, this paper analyzes the factors such as customer satisfaction, failure mode and effect, such as (FMEA), quality loss and invisible quality cost, combined with the actual situation of SST Company. Further improve the elements of bad quality cost, study the formation of bad quality cost of SST company, find out the cause of its formation and put forward the corresponding improvement method. This paper first describes the research background, significance, content, methods, technical route and innovation of the research, as well as the latest research results and related theories at home and abroad in the field of poor quality cost. This paper aims at the implementation and application of traditional quality cost theory in SST Company, including the collection, analysis and improvement of bad quality cost information, combined with customer satisfaction, failure mode and effect analysis, quality loss and hidden quality cost, etc. On the premise of OPPM quality target, the classification and constituent elements of bad quality cost of SST Company are further improved. Secondly, this paper analyzes the data of the bad quality cost of SST Company, exerts the wisdom of the team, finds out the root cause of the bad quality cost, and puts forward the corresponding improvement measures and methods. The improvement methods are mainly from three aspects: process quality control, quality decision and management methods. This paper absorbs and draws lessons from a large number of advanced quality management experiences, quality control and decision-making methods at home and abroad, and combines the latest research results of scholars at home and abroad, on the basis of the implementation and application of traditional quality cost theory in SST Company. Based on the quality goal of OPPM, the component elements of bad quality cost are further improved, and the improvement strategy of bad quality cost is studied from three aspects: process quality control, quality decision and management method. And combined with the actual case of SST to verify its effectiveness.
【學位授予單位】：揚州大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：F426.6;F406.7
本文編號：2189399
[Abstract]:A. Since Fegenbaum, Julan put forward the concept of quality cost, quality cost management has developed rapidly in many countries, especially in Europe and America, and has been applied in enterprises. For example, International Telegraph and telephone Company, General Electric (GE), (IBM) have established quality cost management system. The application of quality cost management plays a great role in the development of enterprises and winning the trust of customers. However, with the globalization of the world economy, especially the globalization of quality competition and the widening of the concept of quality, the change of quality concept from "applicability" to "customer satisfied OPPM" has put forward more and more high demands on product quality. The continuous improvement of customer requirements and the change of quality concept pose a great challenge to the traditional quality cost theory. After entering the 21 st century, OPPM has become the quality target of many world-class enterprises. In order to achieve this goal, most international enterprises are sparing no effort to promote tools such as 6sigma and lean production, so that the quality and cost of enterprises have been greatly improved. Then in many enterprises have ignored a hidden mountain-poor quality costs. The main reason is that the management of the bad quality cost based on OPPM has put forward very high requirements to the quality control system, quality concept and management level of the enterprise. Meanwhile, the traditional quality cost theory is based on the quality idea of "applicability". Nor can the bad quality cost based on OPPM be effectively guided scientifically. On the basis of summarizing the latest research results of traditional quality cost theory, this paper analyzes the factors such as customer satisfaction, failure mode and effect, such as (FMEA), quality loss and invisible quality cost, combined with the actual situation of SST Company. Further improve the elements of bad quality cost, study the formation of bad quality cost of SST company, find out the cause of its formation and put forward the corresponding improvement method. This paper first describes the research background, significance, content, methods, technical route and innovation of the research, as well as the latest research results and related theories at home and abroad in the field of poor quality cost. This paper aims at the implementation and application of traditional quality cost theory in SST Company, including the collection, analysis and improvement of bad quality cost information, combined with customer satisfaction, failure mode and effect analysis, quality loss and hidden quality cost, etc. On the premise of OPPM quality target, the classification and constituent elements of bad quality cost of SST Company are further improved. Secondly, this paper analyzes the data of the bad quality cost of SST Company, exerts the wisdom of the team, finds out the root cause of the bad quality cost, and puts forward the corresponding improvement measures and methods. The improvement methods are mainly from three aspects: process quality control, quality decision and management methods. This paper absorbs and draws lessons from a large number of advanced quality management experiences, quality control and decision-making methods at home and abroad, and combines the latest research results of scholars at home and abroad, on the basis of the implementation and application of traditional quality cost theory in SST Company. Based on the quality goal of OPPM, the component elements of bad quality cost are further improved, and the improvement strategy of bad quality cost is studied from three aspects: process quality control, quality decision and management method. And combined with the actual case of SST to verify its effectiveness.
【學位授予單位】：揚州大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：F426.6;F406.7
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