【摘要】：源起于上世紀(jì)70年代歐美發(fā)達(dá)市場的金融服務(wù)外包在歷經(jīng)四十年的發(fā)展中已成為令人矚目的新興產(chǎn)業(yè)。目前，全球金融BPO市場規(guī)模約為160億至180億美元，占全球外包市場總額的近40%。伴隨著金融服務(wù)外包行業(yè)高速成長期的到來和金融業(yè)開放度的不斷提高，以及貿(mào)易經(jīng)濟(jì)發(fā)展的催化，金融服務(wù)外包產(chǎn)業(yè)的發(fā)展必將提升到一個(gè)新的高度。我國金融服務(wù)外包產(chǎn)業(yè)已經(jīng)開始起航，作為服務(wù)外包輸出大省的江蘇省應(yīng)該及時(shí)把握促進(jìn)經(jīng)濟(jì)增長與產(chǎn)業(yè)結(jié)構(gòu)調(diào)整的新機(jī)遇，大力發(fā)展金融服務(wù)外包。 本文基于國內(nèi)外金融服務(wù)外包與產(chǎn)業(yè)競爭力研究的前沿成果，在搜集了大量金融服務(wù)外包產(chǎn)業(yè)最新發(fā)展動態(tài)與數(shù)據(jù)的基礎(chǔ)上，運(yùn)用定性與定量分析相結(jié)合的研究方法，對江蘇省金融服務(wù)外包產(chǎn)業(yè)發(fā)展的綜合競爭力進(jìn)行了深入研究。首先選取了更適合當(dāng)前江蘇省金融服務(wù)外包產(chǎn)業(yè)發(fā)展現(xiàn)狀的GEM理論框架，從基礎(chǔ)、市場、企業(yè)三個(gè)角度進(jìn)行詳細(xì)的定性分析；其次，基于科學(xué)性與數(shù)據(jù)可得性考慮，建立了涵蓋經(jīng)濟(jì)環(huán)境、產(chǎn)業(yè)環(huán)境、社會環(huán)境、科技環(huán)境、人才環(huán)境、制度環(huán)境與區(qū)位環(huán)境七大方面的15個(gè)因素的金融服務(wù)外包競爭力評價(jià)體系，并運(yùn)用因子分析法與灰色關(guān)聯(lián)度分析法對江蘇省4個(gè)主要金融服務(wù)外包接包城市與國內(nèi)其他15個(gè)金融服務(wù)外包主要接包城市競爭力進(jìn)行比較與評價(jià)。 研究的結(jié)論是：就綜合競爭力而言，南京市與蘇州市位列19個(gè)城市中中上游水平，而無錫市與常州市位列中下游水平。產(chǎn)業(yè)環(huán)境、政策支持、人才環(huán)境是制約四個(gè)城市的整體排名的關(guān)鍵因素。而良好的經(jīng)濟(jì)環(huán)境對江蘇省金融服務(wù)外包產(chǎn)業(yè)提供了有力的支撐。為了實(shí)現(xiàn)江蘇的產(chǎn)業(yè)轉(zhuǎn)型升級，，推進(jìn)江蘇金融服務(wù)外包產(chǎn)業(yè)的健康快速發(fā)展，本文的對策建議有：進(jìn)行省內(nèi)金融服務(wù)外包產(chǎn)業(yè)合理分工與梯度轉(zhuǎn)移；通過基地-平臺-人才建設(shè)，形成金融外包產(chǎn)業(yè)集聚；將產(chǎn)業(yè)政策與經(jīng)濟(jì)政策結(jié)合共同助力金融服務(wù)外包渡過發(fā)展關(guān)鍵機(jī)遇期；培育知名品牌，發(fā)揮品牌效應(yīng)。最后提出，金融服務(wù)外包行業(yè)風(fēng)險(xiǎn)防范和管控機(jī)制是引導(dǎo)產(chǎn)業(yè)良性發(fā)展的最后重要保證，也是金融服務(wù)外包行業(yè)區(qū)別于一般服務(wù)外包行業(yè)的特殊性的體現(xiàn)。
[Abstract]:The outsourcing of financial services, which originated in the developed markets of Europe and America in the 1970s, has become a remarkable new industry in the past 40 years. Currently, the global financial BPO market is about $16 billion to $18 billion, accounting for nearly 40 percent of the global outsourcing market. With the rapid growth of the financial services outsourcing industry and the continuous improvement of the financial industry openness, as well as the catalysis of the development of trade economy, the development of the financial service outsourcing industry will be promoted to a new height. China's financial service outsourcing industry has started to sail. As a major export province of service outsourcing, Jiangsu Province should grasp the new opportunities to promote economic growth and industrial structure adjustment in time, and vigorously develop financial service outsourcing. Based on the advanced achievements of the research on financial service outsourcing and industrial competitiveness at home and abroad, this paper collects a large number of latest development trends and data of financial services outsourcing industry, and applies the research method of combining qualitative and quantitative analysis. The comprehensive competitiveness of financial service outsourcing industry in Jiangsu Province is studied. Firstly, this paper selects the GEM theoretical framework which is more suitable for the current development of the financial service outsourcing industry in Jiangsu Province, and makes a detailed qualitative analysis from three angles: the foundation, the market and the enterprise. Secondly, based on the consideration of scientific nature and the availability of data, the economic environment, the industrial environment, the social environment, the scientific and technological environment, and the human resources environment are established. Evaluation system of Financial Service Outsourcing Competitiveness based on 15 factors of Institutional Environment and location Environment, The competitiveness of four major financial service outsourcing cities in Jiangsu Province and 15 other major financial service outsourcing cities in China are compared and evaluated by using factor analysis and grey correlation analysis. The conclusion is that Nanjing and Suzhou are in the upper and middle reaches of 19 cities, while Wuxi and Changzhou are in the middle and lower reaches. Industrial environment, policy support and talent environment are the key factors restricting the overall ranking of the four cities. But the good economic environment has provided the strength support to the Jiangsu Province financial service outsourcing industry. In order to realize the transformation and upgrade of Jiangsu's industry and promote the healthy and rapid development of Jiangsu's financial service outsourcing industry, the countermeasures and suggestions of this paper are as follows: reasonable division of labor and gradient transfer of financial service outsourcing industry in the province; Through base-platform-talent construction, we can form financial outsourcing industry agglomeration; combine industrial policy with economic policy to help financial service outsourcing through the key opportunity period of development; cultivate well-known brands and bring brand effect into play. Finally, the risk prevention and control mechanism of financial service outsourcing industry is the last important guarantee to guide the benign development of the industry, and it is also the embodiment of the particularity of the financial service outsourcing industry which is different from the general service outsourcing industry.
【學(xué)位授予單位】：蘇州大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：F752.68;F832.7

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