本文選題：口腔健康　切入點(diǎn)：典型調(diào)查　出處：《第四軍醫(yī)大學(xué)》2014年碩士論文　論文類型：學(xué)位論文

【摘要】：目的:了解口腔診所就診病人現(xiàn)況,制定口腔診所行政管理與服務(wù)發(fā)展策略。方法:采用典型調(diào)查選擇口腔診所,對(duì)口腔診所就診病人按2:1隨機(jī)抽樣,進(jìn)行連續(xù)1年的現(xiàn)場(chǎng)問(wèn)卷調(diào)查�，F(xiàn)場(chǎng)對(duì)就診病人進(jìn)行采用“一對(duì)一”的調(diào)查方式,以即刻答題方式完成問(wèn)卷。結(jié)果:共調(diào)查對(duì)象為1296人,分析表明不同性別就診病人一般現(xiàn)況中職業(yè),不同年齡就診病人一般現(xiàn)況中文化程度和職業(yè),不同文化程度就診病人一般現(xiàn)況中年齡、家庭收入和職業(yè),不同職業(yè)就診病人一般現(xiàn)況中性別、年齡和文化程度有統(tǒng)計(jì)學(xué)區(qū)別(P0.01)。共調(diào)查對(duì)象為1296人,分析表明不同性別口腔就診病人口腔口腔就診史,初復(fù)診情況和醫(yī)療支付沒(méi)有顯著差異;不同年齡口腔就診病人口腔口腔就診史,初復(fù)診情況和醫(yī)療支付中看過(guò)幾次牙、就診存在的最大擔(dān)憂、就診目的和交通工具差異有統(tǒng)計(jì)學(xué)意義(P0.01);不同家庭收入口腔就診病人口腔口腔就診史,初復(fù)診情況和醫(yī)療支付中看過(guò)幾次牙、其他口腔醫(yī)療機(jī)構(gòu)就診過(guò)、就診存在的最大擔(dān)憂、就診目的、交通工具和醫(yī)藥費(fèi)差異有統(tǒng)計(jì)學(xué)意義(P0.01);不同文化程度口腔就診病人口腔就診史,初復(fù)診情況和醫(yī)療支付中就診目的和交通工具差異有統(tǒng)計(jì)學(xué)意義(P0.01);不同職業(yè)口腔就診病人口腔就診史,初復(fù)診情況和醫(yī)療支付中看過(guò)幾次牙、就診存在的最大擔(dān)憂、就診目的、交通工具、醫(yī)藥支付方式差異有統(tǒng)計(jì)學(xué)意義(P0.01)。不同年齡就診病人滿意度無(wú)明顯差異,不同性別和不同文化程度口腔醫(yī)療就診病人對(duì)醫(yī)療費(fèi)用的滿意度有統(tǒng)計(jì)學(xué)區(qū)別(P0.01),不同收入水平口腔醫(yī)療就診病人對(duì)醫(yī)療設(shè)備的滿意度有統(tǒng)計(jì)學(xué)區(qū)別(P0.01)。不同性別口腔就診病人口腔保健行為調(diào)查中刷牙次數(shù)有顯著差異(P0.01);不同年齡口腔就診病人口腔保健行為調(diào)查中刷牙次數(shù)和刷牙時(shí)間有顯著差異(P0.01);不同收入口腔就診病人口腔保健行為調(diào)查中刷牙次數(shù)、刷牙時(shí)間、選用牙膏和是否定期口腔檢查有顯著差異(P0.01);不同文化程度口腔就診病人口腔保健行為調(diào)查中刷牙時(shí)間有顯著差異(P0.01);不同職業(yè)口腔就診病人口腔保健行為調(diào)查中選用牙膏有顯著差異(P0.01)。結(jié)論:就診病人一般情況構(gòu)成符合口腔診所服務(wù)于大眾客戶的定位,在營(yíng)銷中應(yīng)推出增加大眾客戶的舉措。不同年齡、不同家庭收入、不同文化程度、不同職業(yè)口腔就診病人的口腔就診史,初復(fù)診情況和醫(yī)療支付方式和交通工具有差異�？谇辉\所就診病人收費(fèi)滿意度最低,提示我們要改進(jìn)醫(yī)療費(fèi)用管理,全面提高就診病人滿意度。就診病人尚未形成良好的口腔保健行為,必須開(kāi)展口腔健康教育,改善病人自我保健行為。從行政管理與服務(wù)層面提出制定口腔衛(wèi)生政策與法規(guī)、加強(qiáng)口腔醫(yī)療行業(yè)督導(dǎo)、規(guī)范口腔診所收費(fèi)項(xiàng)目、建立基本口腔醫(yī)療保險(xiǎn)的行政管理與服務(wù)發(fā)展策略。從民營(yíng)口腔診所管理與服務(wù)層面提出人力管理策略、質(zhì)量管理策略、服務(wù)管理策略的經(jīng)營(yíng)管理與服務(wù)發(fā)展策略。
[Abstract]:Objective: to understand the status of dental clinic patients, development of administrative management and service strategy of dental clinic. Methods: the typical survey of oral clinic of oral clinic patients according to 2:1 random sampling survey was conducted for 1 consecutive years. The scene of the patients with "a survey", to complete the questionnaire the immediate answer mode. Results: a total of 1296 people were investigated. The analysis showed that treatment in patients of different gender in occupation, education level and occupation in patients of different age, different culture degree of patients in age, family income and occupation, occupation of patients in different gender, there were the difference between age and education level (P0.01). A total of 1296 people were investigated, analysis showed that different gender patients oral oral medical history, early referral and There is no significant difference between different age of oral medical payment; patient oral medical history, early referral and medical payment several times teeth, the biggest concern is treatment, there was statistical significance to treatment and transport (P0.01); the difference of different family income of oral cavity of patients oral medical history, early referral and medical pay in a few times. Teeth, other oral medical institutions, medical treatment is the biggest concern, there was statistical significance of transportation and medical expenses difference (P0.01); different culture degree of oral cavity of patients of oral medical history, early treatment and follow-up were statistically significant in the medical payment purpose and transport (difference P0.01); different occupation oral outpatients oral treatment history, early referral and medical payment several times from teeth, being the largest worry, medical, transportation The difference was statistically significant, medical payment (P0.01). There is no significant difference in different age patients' satisfaction with treatment, there was statistical difference between different gender and different culture degree of oral medical patient satisfaction on medical cost (P0.01), there was statistical difference between different income levels of oral medical patient satisfaction on medical equipment (P0.01). Brushing survey oral health behaviors of patients in different gender oral number had significant difference (P0.01); brush survey oral health behavior in different age patients of oral treatment times and brushing time have significant difference (P0.01); brush survey on oral health behavior of different income oral outpatients number, brushing time, use toothpaste and regular oral examination significantly the difference (P0.01); there were significant differences brushing survey on oral health behavior of different cultures of oral outpatients in between (P0.01); The investigation of different occupation oral outpatients oral health care in the selection of toothpaste has significant difference (P0.01). Conclusion: with the positioning dental clinic services to the public customers constituted patients in general, in marketing should be introduced to increase the mass of customers. Measures of different ages, different family income, different education degree, different occupation history of oral treatment oral patients, early referral and medical payment and transportation are different. Dental clinic outpatient charges the lowest satisfaction, suggesting that we should improve the medical expense management, and improve patients satisfaction. The patient has not yet formed a good oral health behavior, must carry out the oral health education, improve self-care behaviors of patients develop. Oral health policies and regulations from the administrative management and service level, strengthen the oral health care industry supervision, standardize oral cavity clinic fees To establish a strategy for the development of administrative and service for basic oral health insurance. From the aspect of management and service of private dental clinics, we put forward human management strategy, quality management strategy, service management strategy, management and service development strategy.

【學(xué)位授予單位】：第四軍醫(yī)大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類號(hào)】：R780.1

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