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湘潭市區(qū)餐飲行業(yè)普通話使用情況調(diào)查

發(fā)布時間:2018-06-11 11:13

  本文選題:普通話 + 雙語現(xiàn)象; 參考:《湘潭大學(xué)》2013年碩士論文


【摘要】:語言的形式復(fù)雜多樣,并反映著人們生活中的方方面面。語言的使用情況隨著不同語言間的接觸而產(chǎn)生變化。隨著時代的變遷,經(jīng)濟不斷的發(fā)展,人們間的交往越來越頻繁,多種語言并存的現(xiàn)象普遍存在,雙語或多語問題也越來越成為社會語言學(xué)家們關(guān)注的焦點。 本研究以雙語研究為指導(dǎo),以98名湘潭市區(qū)30家不同檔次餐館的服務(wù)員為調(diào)查對象,對湘潭市區(qū)餐飲行業(yè)普通話使用情況以及餐飲行業(yè)人員對普通話的態(tài)度進行考察。調(diào)查員對被調(diào)查者的自然語言進行實地錄音,,采用參與觀察法和不參與觀察法收集真實的自然的口語交際數(shù)據(jù),對所取得的數(shù)據(jù)進行分布分析和多變量分析。并通過問卷調(diào)查調(diào)查了98名服務(wù)員對普通話的態(tài)度。最后借助Goldvarb X、Excel (2007)和SPSS(13.0)軟件,用數(shù)理統(tǒng)計的方法對收集到的數(shù)據(jù)進行統(tǒng)計分析。 研究發(fā)現(xiàn),普通話和湘潭話是湘潭市區(qū)餐飲行業(yè)服務(wù)人員普遍使用的兩種語言變體。從整體上看,盡管有超過一半的餐飲行業(yè)服務(wù)員在工作中大部分時間使用普通話,但是湘潭話在餐飲行業(yè)中同樣保持著一定的活力。受到社會經(jīng)濟地位的影響,不同檔次餐館的服務(wù)員的普通話使用情況存在著顯著的差異,高檔餐館的服務(wù)員普通話使用頻率明顯高于中低檔餐館的服務(wù)員;文化程度和親疏關(guān)系是影響湘潭市區(qū)餐飲行業(yè)普通話使用情況最主要的社會因素,其次是年齡因素。服務(wù)員的受教育程度越高普通話使用頻率就越高,同時服務(wù)員內(nèi)部語言和外部語言的使用呈現(xiàn)出不同的語言表現(xiàn)形式;普通話的使用頻率隨著年齡的增長而降低;此外,被調(diào)查者對普通話具有開放和肯定的態(tài)度,認(rèn)為普通話具有較強的社會影響力和使用價值,在一定程度上,說普通話能得到更高的社會認(rèn)同。被調(diào)查者普遍認(rèn)為在工作中使用普通話是非常有必要的。 湘潭話是湘潭地區(qū)寶貴的財富,是湘潭文化的載體應(yīng)該加以維持。然而,在城市化進程的推動下,湘潭地區(qū)人口流動日益頻繁,雙語現(xiàn)象也越來越明顯。大力推廣和普及普通話,規(guī)范餐飲行業(yè)的語言對餐飲行業(yè)的發(fā)展,社會的進步以及塑造整個城市的良好形象具有促進作用。
[Abstract]:The form of language is complex and diverse, and reflects all aspects of people's life. Language usage varies with contact between different languages. With the change of times and the development of economy, the communication between people is becoming more and more frequent, and the coexistence of many languages is common. Bilingualism or multilingualism has also become the focus of social linguists. This study was conducted under the guidance of a bilingual study of 98 waiters in 30 different restaurants in Xiangtan. The use of Putonghua in the catering industry in Xiangtan city and the attitude of the catering industry personnel to Putonghua were investigated. The investigators recorded the natural language of the respondents on the spot, collected the real natural oral communication data by the methods of participating observation and non-participation observation, and analyzed the distribution and multivariate analysis of the obtained data. The attitude of 98 waiters to Putonghua was investigated by questionnaire. Finally, with the help of Goldvarb XPU Excel 2007) and SPSS 13.0), the collected data were statistically analyzed by means of mathematical statistics. The study found that Mandarin and Xiangtan dialect are two commonly used language variants for catering service personnel in Xiangtan urban area. Overall, although more than half of catering industry waiters use Mandarin for most of their work, Xiangtan dialect also maintains a certain vitality in the catering industry. Under the influence of social and economic status, there are significant differences in the use of Putonghua among the waiters in different grades of restaurants, and the frequency of using Putonghua among the waiters in high-grade restaurants is obviously higher than that of waiters in middle-and low-grade restaurants. Education level and closeness are the most important social factors affecting the use of Putonghua in the catering industry in Xiangtan City, followed by the age factor. The higher the educational level of the waiter, the higher the frequency of using Putonghua, and at the same time, the use of internal and external languages of waiters presents different forms of language expression; the frequency of using Putonghua decreases with the increase of age; in addition, The respondents have an open and positive attitude towards Putonghua, and think that Putonghua has a strong social influence and use value, to a certain extent, Putonghua can get a higher social identity. It is generally believed that it is very necessary to use Putonghua at work. Xiangtan dialect is the precious wealth of Xiangtan area and the carrier of Xiangtan culture should be maintained. However, under the impetus of urbanization, population mobility in Xiangtan area is becoming more and more frequent and bilingualism is becoming more and more obvious. Popularizing and popularizing Putonghua and standardizing the language of catering industry can promote the development of catering industry, the progress of society and the shaping of the good image of the whole city.
【學(xué)位授予單位】:湘潭大學(xué)
【學(xué)位級別】:碩士
【學(xué)位授予年份】:2013
【分類號】:H102

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