抱怨是交際者向某一事件或事物表示不滿的言語行為,它廣泛存在于日常交際之中,在一定程度上反應(yīng)了交際者的心理狀態(tài),屬于表情類言語行為。近年來,學(xué)界雖然對(duì)抱怨言語行為展開了廣泛而深入的研究,但起步較晚,多數(shù)研究圍繞面對(duì)面交際中的抱怨語展開,而針對(duì)網(wǎng)絡(luò)抱怨語的研究還相對(duì)缺乏�；诖�,本研究將以貓途鷹網(wǎng)站酒店差評(píng)中網(wǎng)絡(luò)抱怨語為研究對(duì)象,調(diào)查網(wǎng)絡(luò)抱怨的具體實(shí)現(xiàn)方式,不同實(shí)現(xiàn)方式的關(guān)系威脅表現(xiàn)以及網(wǎng)絡(luò)抱怨語的關(guān)系挑戰(zhàn)取向�；赟pencer-Oatey提出的關(guān)系管理理論和Laforest（2002）總結(jié)的抱怨實(shí)現(xiàn)方式,本研究構(gòu)建了分析框架,并試圖回答以下兩個(gè)問題:（1）本研究所調(diào)查的網(wǎng)絡(luò)抱怨語具有什么樣的抱怨實(shí)現(xiàn)方式?（2）這些網(wǎng)絡(luò)抱怨實(shí)現(xiàn)方式是如何威脅關(guān)系并體現(xiàn)關(guān)系挑戰(zhàn)取向的?本研究共收集了200條酒店差評(píng),經(jīng)過篩選保留了195條評(píng)語作為有效語料,基于CMDA的研究方法（Herring,2004）,首先分析了這些網(wǎng)絡(luò)抱怨語的實(shí)現(xiàn)方式以及出現(xiàn)頻次和分布狀況,其次分別總結(jié)了不同抱怨策略進(jìn)行關(guān)系威脅的方式以及分布情況,并討論了關(guān)系威脅方式所體現(xiàn)出來的關(guān)系挑戰(zhàn)取向。研究發(fā)現(xiàn):第一,基于Laforest（2... 

【文章來源】：西北師范大學(xué)甘肅省

【文章頁數(shù)】：79 頁

【學(xué)位級(jí)別】：碩士

【文章目錄】：
Abstract
摘要
Chapter One Introduction
    1.1 The Object of the Study
    1.2 The Purpose of the Study
    1.3 The Significance of the Study
    1.4 The Organization of the Thesis
Chapter Two Literature Review
    2.1 The Definition of Complaining
    2.2 Studies on Developing Process of Complaining
        2.2.1 Studies on Sequences of Complaining
        2.2.2 Studies on（Dis）affiliation of Complaining
        2.2.3 Studies on Co-construction of Complaining
    2.3 Studies on Complaining Realization Patterns
        2.3.1 Contrastive Studies on Complaining Realization Patterns
        2.3.2 Studies on Complaining Realization Patterns in Single Language
    2.4 Studies on Complaining from Other Perspectives
    2.5 Complaining as a Rapport-threatening Act
    2.6 Summary
Chapter Three Theoretical Framework
    3.1 Rapport Management Theory
        3.1.1 Three Interrelated Components of Rapport
        3.1.2 Rapport Management Strategies in Illocutionary Domain
        3.1.3 Rapport Orientations
    3.2 Analyzing Framework for Current Study
    3.3 Summary
Chapter Four Research Methodology
    4.1 Research Questions
    4.2 Data
        4.2.1 Data Source
        4.2.2 Data Collection
    4.3 Research Method
    4.4 Research Procedure
Chapter Five Realization Patterns of Online Complaining
    5.1 Distribution of the Realization Patterns of Online Complaining
    5.2 Allusion to the Complainable
    5.3 Mentioning the Complainable
    5.4 Expression of Disapproval
    5.5 Justification of Disapproval
    5.6 Request the Complainee to justify the Complainable
    5.7 Requesting a Change of Complainee
    5.8 Blame
    5.9 Summary
Chapter Six Rapport-threatening of Online Complaining
    6.1 The Categorization of Rapport-threatening
        6.1.1 Quality Face-threatening
        6.1.2 Social Identity Face-threatening
        6.1.3 Equity Right-threatening
    6.2 Rapport-threatening in Different Complaining Realization Patterns
        6.2.1 Rapport-threatening in Mentioning the Complainable
        6.2.2 Rapport-threatening in Expressing Disapproval
        6.2.3 Rapport-threatening in Requesting Justification of the Complainable
        6.2.4 Rapport-threatening in Requesting a Change of Complainee
        6.2.5 Rapport-threatening in Blame
    6.3 The Distribution of Rapport-threatening Categories and Linguistic Realizations
    6.4 Rapport Challenge Orientation in Online Complaining
        6.4.1 Offensive Utterances Embodying Rapport Challenge Orientation
        6.4.2 Self-identity Embodying Rapport Challenge Orientation
        6.4.3 Rapport Challenge Orientation Reflected in Responses to Online Complaining
    6.5 Summary
Chapter Seven Conclusion
    7.1 Major Findings
    7.2 Limitations of Present Study
    7.3 Suggestions for Further Study
References
Acknowledgements
個(gè)人簡歷、在學(xué)期間發(fā)表的學(xué)術(shù)論文及研究成果


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期刊論文
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碩士論文
[1]中國學(xué)生習(xí)得英語抱怨的語用研究[D]. 劉愛蓮.中國海洋大學(xué) 2008



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