從計算機系統(tǒng)和互聯(lián)網(wǎng)公司開始提供服務(wù)起,技術(shù)迅速發(fā)展,如今,聯(lián)網(wǎng)計算機和復(fù)雜的信息系統(tǒng)無處不在。盡管“運營管理（OM）”并不是一個新概念,但它已發(fā)展成為了一個稱為“信息技術(shù)運營（IT運營）”的新研究領(lǐng)域。近年來,隨著公司發(fā)展,信息技術(shù)部門及其運營效率已日益成為公司發(fā)展和擴張的重要因素。當今的IT運營包含多個領(lǐng)域,公司的IT部門負責(zé)不同服務(wù)的平穩(wěn)運行和協(xié)調(diào)。然而,隨著業(yè)務(wù)的不斷增長,相互依存性和復(fù)雜性增加,IT運營經(jīng)常成為當今大多數(shù)公司的烽火地帶,許多公司都在努力優(yōu)化其IT運營。在本研究中,研究人員研究了X公司現(xiàn)在面臨的IT運營挑戰(zhàn),并試圖找出影響其IT部門運營績效的因素。近年來,這家公司的IT部門效率低下,損害了其品牌形象,并且由于延后現(xiàn)象,IT項目成本增加。由于公司主要的IT活動位于班加羅爾,因此研究人員對班加羅爾辦事處的員工進行調(diào)研,采取定量研究。該研究旨在調(diào)查影響公司IT部門整體績效的主要因素。有趣的是,與許多員工最初的看法相反,員工人數(shù)和溝通技巧并未成為影響績效的主要因素。統(tǒng)計分析顯示,自動化,技能升級和使用人工智能作為X公司IT部門績效提升的主要驅(qū)動力。本文最后一章討論了總體... 

【文章來源】：上海外國語大學(xué)上海市 211工程院校 教育部直屬院校

【文章頁數(shù)】：112 頁

【學(xué)位級別】：碩士

【文章目錄】：
Acknowledgements
摘要
Abstract
Chapter One Introduction
    1.1 Background
    1.2 Research Purpose
    1.3 Research Significance
        1.3.1 Theoretical Significance
        1.3.2 Practical Significance
    1.4 Research Questions
    1.5 Research Methodology & Innovation
        1.5.1 Research Methodology
        1.5.2 Innovation
    1.6 Structure of the Research
Chapter Two Literature Review
    2.1 Existing Research on Operation Management in IT
        2.1.1 Innovation
        2.1.2 IT Security and Operation Challenges
        2.1.3 Quality Management
    2.2 Theoretical Framework
        2.2.1 Total Quality Management
        2.2.2 PDCA
    2.3 Statement on existing research
Chapter Three Business Environment Analysis
    3.1 Introduction to company under study
        3.1.1 Operational overview of the company
    3.2 Internal Analysis
    3.3 External Environment Analysis
        3.3.1 Competitor Analysis
        3.3.2 PESTEL Analysis
Chapter Four Research Methodology
    4.1 Research hypothesis
    4.2 Research design
        4.2.1 Study area
        4.2.2 Data collection
    4.3 Data analysis
        4.3.1 Validity of data
        4.3.2 Reliability of data
Chapter Five Data Analysis – Discussion and Presentation
    5.1 Survey Questions & Purpose
    5.2 Reliability test
    5.3 Descriptive Analysis of the Survey Results
        5.3.1 Analysis of the survey questions:
        5.3.2 Descriptive Statistics
    5.4 Correlation Analysis of Variables
    5.5 Regression Analysis
    5.6 Hypothesis Discussion
Chapter Six Recommendations & Implementation Plan
    6.1 Recommendations
        6.1.1 Skill Upgradation
        6.1.2 Embrace Automation
        6.1.3 Make extensive use of AI/ML technologies
    6.2 Implementation Plans
        6.2.1 Support Required
        6.2.2 Time Management
        6.2.3 Risk Preparation
    6.3 Contingency Plan
    6.4 Return on Investment
Chapter Seven Conclusion
    7.1 Research Findings
    7.2 Research Limitations
    7.3 Direction for Further Research
References
Appendix
Index



本文編號：2972806