本文關(guān)鍵詞：關(guān)系質(zhì)量對(duì)我國制造企業(yè)物流外包績效的影響機(jī)制研究　出處：《南京航空航天大學(xué)》2016年博士論文　論文類型：學(xué)位論文

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【摘要】：物流外包雖然已經(jīng)成為我國制造企業(yè)在市場(chǎng)經(jīng)濟(jì)進(jìn)程中不斷發(fā)展的自然需求,但其實(shí)踐效果卻并不理想,很多制造企業(yè)并沒有通過物流外包獲得預(yù)期的績效,甚至出現(xiàn)合作中斷、進(jìn)而失敗的現(xiàn)象。目前的相關(guān)文獻(xiàn)大多基于交易費(fèi)用理論、資源基礎(chǔ)理論等,研究外包的物流活動(dòng)或其集合體對(duì)預(yù)期績效的影響,得出的結(jié)論混亂而模糊,緣于忽略了物流外包實(shí)際上是物流服務(wù)商與客戶企業(yè)之間二元關(guān)系的本質(zhì)。本文以企業(yè)網(wǎng)絡(luò)理論中的關(guān)系嵌入性作為新的視角,研究這種組織間關(guān)系質(zhì)量對(duì)物流外包績效的影響及其作用機(jī)制問題。在對(duì)相關(guān)文獻(xiàn)進(jìn)行系統(tǒng)分析的基礎(chǔ)上,本文探索性地將關(guān)系行為引入“關(guān)系質(zhì)量—→物流外包績效”的理論模型中,作為關(guān)系質(zhì)量對(duì)物流外包績效影響機(jī)制研究的中介變量,并通過將關(guān)系行為劃分為合作行為和信息共享行為,將物流外包績效劃分為目標(biāo)實(shí)現(xiàn)和目標(biāo)超越兩個(gè)維度,分析關(guān)系質(zhì)量影響目標(biāo)實(shí)現(xiàn)和目標(biāo)超越的行為傳導(dǎo)機(jī)制,具體研究內(nèi)容從物流外包情境下關(guān)系質(zhì)量的結(jié)構(gòu)維度、關(guān)系質(zhì)量對(duì)物流外包績效的影響機(jī)制兩個(gè)層次進(jìn)一步展開。本文的理論模型和研究假設(shè)首先通過實(shí)地訪談進(jìn)行初步驗(yàn)證,然后通過對(duì)制造企業(yè)進(jìn)行問卷調(diào)研,利用所得的大樣本數(shù)據(jù)進(jìn)行描述性統(tǒng)計(jì)分析、信度和效度檢驗(yàn)、探索性因子分析、驗(yàn)證性因子分析、結(jié)構(gòu)方程分析等,實(shí)證檢驗(yàn)了相關(guān)研究假設(shè),結(jié)果表明大部分研究假設(shè)得到支持�；谌牡姆治稣撟C,最終形成了以下主要結(jié)論:(1)物流外包情境下的關(guān)系質(zhì)量是一個(gè)多維度的研究構(gòu)念,可以通過信任、承諾、依賴、專用性投資、感知的機(jī)會(huì)主義行為和創(chuàng)新六個(gè)維度構(gòu)成的框架體系進(jìn)行測(cè)量。(2)制造企業(yè)與物流服務(wù)商之間良好的關(guān)系質(zhì)量有利于雙方采取合作、信息共享等積極的關(guān)系行為。信任、承諾、依賴、專用性投資和創(chuàng)新對(duì)合作和信息共享行為均具有顯著正向影響,但是制造企業(yè)感知物流服務(wù)商的機(jī)會(huì)主義行為未必一定對(duì)關(guān)系行為產(chǎn)生負(fù)面作用。(3)物流外包情境下關(guān)系質(zhì)量對(duì)物流外包績效的影響同時(shí)存在直接效應(yīng)和間接效應(yīng)兩種作用機(jī)制。關(guān)系質(zhì)量及各維度不僅對(duì)制造企業(yè)的物流外包績效具有顯著直接影響,而且通過關(guān)系行為的傳導(dǎo)機(jī)制對(duì)其產(chǎn)生間接影響。具體而言,合作和信息共享行為部分中介了關(guān)系質(zhì)量與目標(biāo)實(shí)現(xiàn)的關(guān)系;信息共享行為在關(guān)系質(zhì)量和目標(biāo)超越的關(guān)系中起部分中介作用。最后,本文對(duì)實(shí)證研究結(jié)果進(jìn)行了深入分析與討論,并探討了其對(duì)制造企業(yè)和物流服務(wù)商外包實(shí)踐的管理啟示,為雙方的關(guān)系發(fā)展及形成高層次戰(zhàn)略聯(lián)盟提供決策參考依據(jù)。
[Abstract]:Although logistics outsourcing has become the natural demand of our manufacturing enterprises in the process of market economy, but its practical effect is not ideal, many manufacturing enterprises have not achieved the expected performance through logistics outsourcing. The current literature is mostly based on transaction cost theory, resource-based theory and so on, to study the impact of outsourcing logistics activities or its aggregation on expected performance. The conclusion is confused and vague because it ignores that logistics outsourcing is the essence of the dual relationship between logistics service providers and customer enterprises. This paper takes the relationship embeddedness in the enterprise network theory as a new perspective. This paper studies the influence of inter-organizational relationship quality on logistics outsourcing performance and its mechanism. Based on the systematic analysis of relevant literature, this paper introduces relationship behavior into "relationship quality". 鈫捍n the theoretical model of Logistics Outsourcing performance, the relationship behavior is divided into cooperative behavior and information sharing behavior, which is the intermediary variable of the research on the influence mechanism of relationship quality on the performance of logistics outsourcing. The performance of logistics outsourcing is divided into two dimensions: goal realization and goal transcendence, and the relationship quality affects the behavior transmission mechanism of goal achievement and goal transcendence. The specific content of the study from the logistics outsourcing context of the structural dimension of relationship quality. The influence mechanism of relationship quality on logistics outsourcing performance is further developed. The theoretical model and research hypothesis of this paper are initially verified by field interviews and then investigated by questionnaire to manufacturing enterprises. Using the large sample data for descriptive statistical analysis, reliability and validity test, exploratory factor analysis, confirmatory factor analysis, structural equation analysis and so on, empirical test of relevant research hypotheses. The results show that most of the research hypotheses are supported. Based on the analysis and argumentation of the full text, the following main conclusions are finally formed: 1) the relationship quality in the context of logistics outsourcing is a multi-dimensional research structure. Can be through trust, commitment, dependence, dedicated investment. Perceived opportunistic behavior and the framework system consisting of six dimensions of innovation are measured. 2) the good quality of the relationship between manufacturing enterprises and logistics service providers is conducive to cooperation between the two sides. Positive relationship behaviors, such as information sharing, trust, commitment, dependence, exclusive investment and innovation, all have significant positive effects on cooperation and information sharing. However, the perceived opportunistic behavior of logistics service providers by manufacturing enterprises may not necessarily have a negative effect on relational behavior. In the context of logistics outsourcing, the influence of relationship quality on logistics outsourcing performance has two mechanisms: direct effect and indirect effect. The relationship quality and its dimensions not only have a significant direct impact on the logistics outsourcing performance of manufacturing enterprises. Ring. In particular, cooperation and information sharing partly mediate the relationship between the quality of the relationship and the achievement of the goal. Information sharing behavior plays an intermediary role in the relationship between relationship quality and goal transcendence. Finally, the empirical research results are deeply analyzed and discussed in this paper. It also discusses its management enlightenment to the outsourcing practice of manufacturing enterprises and logistics service providers, and provides a reference basis for the development of the relationship between the two parties and the formation of a high-level strategic alliance.
【學(xué)位授予單位】：南京航空航天大學(xué)
【學(xué)位級(jí)別】：博士
【學(xué)位授予年份】：2016
【分類號(hào)】：F425;F252
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本文編號(hào)：1427614