發(fā)布時間：2018-06-18 21:36

  本文選題：同理心 + 同理心溝通��； 參考：《廣西師范大學(xué)》2014年碩士論文

【摘要】：同理心(empathy)是心理咨詢中常見的一個名詞,通常翻譯為通情、共感、共情、神入、移情等意思,它被中外心理學(xué)家視為較高水平的心理咨詢及心理治療關(guān)系中的關(guān)鍵特質(zhì)。同理心溝通是一種重要的溝通方式,在中文詞典上的定義為“能站在對方的立場,設(shè)身處地的去體會當(dāng)事人感覺的心理過程”�；谕硇牡娜肆Y源管理已成為近年來學(xué)術(shù)界研究的新領(lǐng)域。然而,同理心這個概念在中國的研究起步較晚,受文化背景的差異、翻譯方面的分歧、理解上的斷章取義、以及定義本身存在爭議,使得目前我國對同理心概念的理解多少都有些“水土不服”。相關(guān)同理心在人力資源管理中的實(shí)效性有待進(jìn)一步實(shí)踐與證實(shí),同理心在團(tuán)隊(duì)管理方面的實(shí)證研究更是缺乏。 目前,在一些企業(yè)中常出現(xiàn)上司與下屬之間的不和諧、部門與部門之間責(zé)任相互推諉、同事與同事之間的彼此較勁等等現(xiàn)象,嚴(yán)重影響人力資源管理工作的順利開展,甚至影響著企業(yè)目標(biāo)的實(shí)現(xiàn)。如果能運(yùn)用同理心,溝通中通過對方的言行推論出他的感受和態(tài)度,能打開心扉設(shè)身處地的為對方著想,情況可能會好轉(zhuǎn)。因此,本文以A企業(yè)為個案,研究同理心溝通在團(tuán)隊(duì)管理中運(yùn)用的情況。 A企業(yè)是一家綜合性的廣告集團(tuán)公司,外派項(xiàng)目團(tuán)隊(duì)是公司人力資源體系中最多的建制單位。A企業(yè)通過從日本企業(yè)學(xué)習(xí)了同理心管理經(jīng)驗(yàn)并結(jié)合該公司的實(shí)際情況,自2010年下半年開始在外派項(xiàng)目團(tuán)隊(duì)中開始嘗試實(shí)施同理心溝通,三年來在團(tuán)隊(duì)管理上初見成效,取得了一些成績。研究發(fā)現(xiàn)：同理心是人際關(guān)系中的潤化劑。在人力資源管理中,如果管理者和被管理者都能夠從同理心的角度,去感受對方的處境、態(tài)度和信念,并有效地將這些感受傳遞給對方,對方會得到理解和尊重,從而產(chǎn)生被理解的滿足感。這種滿足感可以誘發(fā)出彼此關(guān)心、信任的溝通氛圍。在管理溝通中,溝通雙方越是有能力去清晰感受對方的感受和態(tài)度,就越能了解對方,也就越有利于順利地開展工作。同理心溝通能夠使團(tuán)隊(duì)成員在價值觀念方面保持高度統(tǒng)一,在情感上互相信任,在行動上相互支持。本文認(rèn)為A企業(yè)的做法和經(jīng)驗(yàn)具有推廣價值,它對于其它類似團(tuán)隊(duì)實(shí)施有效管理、提升管理水平是具有重要的借鑒意義。 本文的研究內(nèi)容包括以下四個部分： 第一部分,對“同理心”的相關(guān)理論及研究現(xiàn)狀進(jìn)行了闡述和概括。其中包括對“同理心”的介紹以及相關(guān)的文獻(xiàn)綜述,評述國內(nèi)外“同理心”的研究現(xiàn)狀與成果；指出本研究的意義和研究內(nèi)容、方法。 第二部分,團(tuán)隊(duì)管理和同理心溝通的理論。此部分界定了團(tuán)隊(duì)溝通、同理心及同理心溝通的概念,并通過同理心與換位思考、同情心、EQ(情商)的對比來描述同理心溝通的特點(diǎn),闡述同理心溝通的模式和同理心溝通在團(tuán)隊(duì)管理中的重要性。 第三部分,以A企業(yè)外派項(xiàng)目團(tuán)隊(duì)為例,對比分析同理心溝通在團(tuán)隊(duì)管理中實(shí)施前后的情況,重點(diǎn)講敘了A企業(yè)的同理心溝通的實(shí)施情況,特別是同理心測評和同理心培養(yǎng)方面的實(shí)施情況,并結(jié)合A企業(yè)外派項(xiàng)目團(tuán)隊(duì)的典型案例進(jìn)行分析,總結(jié)A企業(yè)外派項(xiàng)目團(tuán)隊(duì)實(shí)行同理心溝通取得的成效,進(jìn)而探討影響A企業(yè)外派項(xiàng)目團(tuán)隊(duì)同理心溝通模式實(shí)施效果的因素。 第四部分,A企業(yè)外派項(xiàng)目團(tuán)隊(duì)同理心溝通的啟示�；诮陙鞟企業(yè)外派團(tuán)隊(duì)同理心溝通運(yùn)用情況的總結(jié),提煉出A企業(yè)外派項(xiàng)目團(tuán)隊(duì)同理心溝通的經(jīng)驗(yàn),并分析存在的不足,為其它類似的團(tuán)隊(duì)實(shí)施同理心溝通提升管理水平提供參考。
[Abstract]:Empathy is a common noun in psychological consultation. It is often translated as syndicate, common sense, empathy, empathy, empathy and so on. It is regarded by psychologists at home and abroad as a key trait in the relationship between psychological counseling and psychotherapy. Empathy communication is an important communication way, and the definition of "can stand" in Chinese dictionary is "can stand" It has become a new field of academic research in recent years that the management of human resources based on empathy has become a new field of academic research. However, the concept of empathy has started late in China. There is a dispute over the meaning itself, which makes our understanding of the concept of empathy somewhat "ineffective". The effectiveness of the related empathy in human resource management needs further practice and confirmation, and the empirical research on team management is more lacking.
At present, the disharmony between the boss and the subordinates often occurs in some enterprises, the responsibility of the Department and the Department, the struggle between colleagues and colleagues, and so on, which seriously affects the smooth development of the human resource management work and even the realization of the enterprise goal. If we can use the empathy, communicate through the other's words. In this paper, A enterprise is used as a case to study the application of empathy communication in team management.
The A enterprise is a comprehensive advertising group company, the foreign project team is the most established unit of the company's human resource system,.A enterprise has learned the empathy management experience from the Japanese enterprises and combined with the actual situation of the company. Since the second half of 2010, it began to try the empathy communication in the foreign project team, three years. The research found that empathy is a moisturizing agent in interpersonal relationships. In human resource management, if the manager and the manager are able to feel the other's situation, attitude and belief from the point of view of the same, and deliver the feelings to each other effectively, the other will get the reason. In the management communication, the more the communication between the two parties is able to feel the feelings and attitudes of the other, the better the understanding of each other, the more conducive to the smooth development of the work. The concept of value maintains a high degree of unity, mutual trust in emotion and mutual support in action. This paper holds that the practice and experience of A enterprises have the value of promotion. It is of great significance for the effective management of other similar teams and the improvement of management level.
The research contents of this paper include the following four parts:
The first part expounds and summarizes the related theories and research status of "Empathy", including the introduction of "Empathy" and related literature review, and reviews the research status and achievements of "Empathy" at home and abroad, and points out the significance and research contents and methods of this study.
The second part is the theory of team management and empathy communication. This part defines the concept of team communication, empathy and empathy communication, and describes the characteristics of empathy communication through empathy and transposition thinking, sympathy and EQ (EQ), and expounds the importance of empathy communication mode and empathy communication in team management.
The third part, taking the A enterprise group project team as an example, compares and analyzes the situation of the empathy communication before and after the implementation of team management, focuses on the implementation of the empathy communication of the A enterprise, especially the implementation of the empathy assessment and the empathy training, and analyzes the typical cases of the A enterprise team. This paper summarizes the results of empathy communication from the A enterprise team, and then discusses the factors that affect the implementation effect of the empathy communication model of the A enterprise team.
The fourth part, A enterprise dispatched project team empathy communication inspiration. Based on the summing up of the use of empathy communication in the foreign team of the A enterprise in the last three years, this paper extracts the experience of the empathy communication between the A enterprise group project team and analyses the shortcomings, and provides reference for other similar teams to carry out the empathy communication to improve the management level.
【學(xué)位授予單位】：廣西師范大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：B844.3;F272.92

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