本文關(guān)鍵詞： 道路客運(yùn) 服務(wù)質(zhì)量 JavaEE Struts2+Hibernate MySQL 百度云服務(wù)　出處：《長(zhǎng)安大學(xué)》2014年碩士論文　論文類型：學(xué)位論文

【摘要】：隨著經(jīng)濟(jì)的快速發(fā)展，人們對(duì)于道路客運(yùn)行業(yè)服務(wù)質(zhì)量的要求不斷提高。只有建立一套完善的適合道路客運(yùn)行業(yè)的服務(wù)質(zhì)量評(píng)價(jià)體系才能促進(jìn)服務(wù)質(zhì)量水平的提升，不斷滿足人們的需求。開(kāi)發(fā)科學(xué)合理的計(jì)算機(jī)評(píng)價(jià)系統(tǒng)，對(duì)于提高道路客運(yùn)行業(yè)服務(wù)質(zhì)量有著十分重要的意義。 分析評(píng)價(jià)系統(tǒng)的用戶需求、功能需求及可行性；以面向?qū)ο蟮腏ava為開(kāi)發(fā)語(yǔ)言，采用B/S（Browser/Server）軟件架構(gòu)、JavaEE體系結(jié)構(gòu)、MVC設(shè)計(jì)模式、Struts2+Hibernate框架；利用Eclipse開(kāi)發(fā)工具及MySQL數(shù)據(jù)庫(kù)系統(tǒng)，研究開(kāi)發(fā)了道路客運(yùn)服務(wù)質(zhì)量評(píng)價(jià)系統(tǒng)，，并將系統(tǒng)源程序打包后部署在百度云服務(wù)器。系統(tǒng)主要設(shè)有用戶管理、基礎(chǔ)信息、綜合評(píng)價(jià)、綜合查詢、行業(yè)法規(guī)及關(guān)于系統(tǒng)等6個(gè)功能模塊。系統(tǒng)主要有用戶信息管理、權(quán)限管理、基礎(chǔ)信息管理（包括評(píng)價(jià)對(duì)象、評(píng)價(jià)指標(biāo)管理）、客運(yùn)服務(wù)質(zhì)量在線綜合評(píng)價(jià)、綜合查詢等功能。運(yùn)用所開(kāi)發(fā)的評(píng)價(jià)系統(tǒng)以模糊綜合評(píng)價(jià)法實(shí)例評(píng)價(jià)西安市城鄉(xiāng)客運(yùn)服務(wù)質(zhì)量，運(yùn)行測(cè)試表明，所開(kāi)發(fā)的評(píng)價(jià)系統(tǒng)性能穩(wěn)定、功能齊全、運(yùn)行高效、數(shù)據(jù)安全，能夠滿足不同用戶對(duì)系統(tǒng)的功能需求。
[Abstract]:With the rapid development of economy. The demand for the service quality of road passenger transport industry is increasing continuously. Only by establishing a set of perfect service quality evaluation system suitable for road passenger transport industry can we promote the improvement of service quality level. It is of great significance to develop a scientific and reasonable computer evaluation system to improve the service quality of the road passenger transport industry. Analyze the user needs, functional requirements and feasibility of the evaluation system; Taking the object-oriented Java as the development language, adopting the B / S / B / B browser / Server software architecture and Java EE architecture / MVC design pattern. Struts2 Hibernate framework; Using Eclipse development tools and MySQL database system, the evaluation system of service quality of road passenger transportation is researched and developed. The system is mainly equipped with user management, basic information, comprehensive evaluation and comprehensive query. The system mainly includes user information management, authority management, basic information management (including evaluation object, evaluation index management and online comprehensive evaluation of passenger service quality). Comprehensive inquiry and other functions. Using the developed evaluation system to evaluate the service quality of urban and rural passenger transportation in Xi'an with the fuzzy comprehensive evaluation method. The running test shows that the developed evaluation system has stable performance and complete function. Efficient operation, data security, can meet the functional needs of different users.
【學(xué)位授予單位】：長(zhǎng)安大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類號(hào)】：U492.4

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