本文選題：城市公交　切入點(diǎn)：監(jiān)管　出處：《東南大學(xué)》2015年碩士論文

【摘要】：優(yōu)先發(fā)展公共交通已上升為國(guó)家戰(zhàn)略,公交行業(yè)市場(chǎng)化改革為營(yíng)運(yùn)企業(yè)提高生產(chǎn)效率和服務(wù)能力注入了新的動(dòng)力,但私營(yíng)企業(yè)逐利性和公交服務(wù)公益性之間的矛盾使得市場(chǎng)化在推動(dòng)公交發(fā)展的同時(shí)也帶來(lái)諸多弊病,如企業(yè)為獲取利潤(rùn)而犧牲服務(wù)質(zhì)量等。因此在公交行業(yè)市場(chǎng)化、民營(yíng)化改革的過(guò)程中,政府對(duì)公交服務(wù)質(zhì)量的監(jiān)管迫切需要成為引領(lǐng)城市公交行業(yè)健康有序發(fā)展的有力抓手。本文分析了管理部門(mén)對(duì)公交行業(yè)進(jìn)行服務(wù)質(zhì)量監(jiān)管的目的,結(jié)合國(guó)內(nèi)外公交服務(wù)質(zhì)量評(píng)價(jià)方面的相關(guān)研究以及各城市公交服務(wù)質(zhì)量考核指標(biāo)體系,遵循科學(xué)性和可行性原則從系統(tǒng)建設(shè)、運(yùn)營(yíng)服務(wù)、綜合效益三方面建立了城市公交服務(wù)質(zhì)量監(jiān)管指標(biāo)體系,并結(jié)合GPS數(shù)據(jù)的利用明確了各項(xiàng)監(jiān)管指標(biāo)所需數(shù)據(jù)的調(diào)查與獲取方法。在建立監(jiān)管指標(biāo)體系的基礎(chǔ)上,本文對(duì)城市公交服務(wù)質(zhì)量監(jiān)管體系的決策支持作用進(jìn)行了研究,結(jié)合層次分析法對(duì)城市公交運(yùn)營(yíng)服務(wù)整體水平進(jìn)行定量計(jì)算,將其與政府補(bǔ)貼資金進(jìn)行掛鉤；結(jié)合可拓學(xué)理論,構(gòu)建了城市公交運(yùn)營(yíng)服務(wù)質(zhì)量物元可拓評(píng)價(jià)模型,對(duì)城市公交運(yùn)營(yíng)服務(wù)質(zhì)量進(jìn)行全面客觀的綜合評(píng)價(jià),為提高公交服務(wù)質(zhì)量相關(guān)決策提供支持。在實(shí)例研究中,本文將城市公交服務(wù)質(zhì)量監(jiān)管指標(biāo)體系應(yīng)用于湖州市,對(duì)湖州市城市公交系統(tǒng)建設(shè)與綜合效益進(jìn)行了縱向?qū)Ρ?對(duì)湖州市城市公交運(yùn)營(yíng)服務(wù)進(jìn)行了整體水平定量計(jì)算,將其與政府購(gòu)買(mǎi)公交服務(wù)資金掛鉤,并建立了物元可拓評(píng)價(jià)模型對(duì)湖州市城市公交運(yùn)營(yíng)服務(wù)質(zhì)量進(jìn)行綜合評(píng)價(jià)。通過(guò)對(duì)評(píng)價(jià)結(jié)果的分析,為行業(yè)管理工作提供了決策支持,并對(duì)湖州市城市公交服務(wù)質(zhì)量監(jiān)管工作的保障機(jī)制提出了建議。
[Abstract]:Giving priority to the development of public transport has become a national strategy, and the market-oriented reform of the public transport industry has injected new impetus into the operation enterprises to improve their production efficiency and service capacity. However, the contradiction between profit driven by private enterprises and public welfare of public transport services makes marketization bring many disadvantages while promoting the development of public transport, such as enterprises sacrifice service quality in order to obtain profits. In the process of privatization reform, the government's supervision on the quality of public transport service urgently needs to be the leading force for the healthy and orderly development of the urban public transport industry. This paper analyzes the purpose of the management department to supervise the service quality of the public transport industry. Combined with the relevant research on the quality evaluation of public transport service at home and abroad and the evaluation index system of public transport service quality in various cities, following the principles of science and feasibility, the system construction and operation service are followed. This paper establishes the supervision index system of urban public transport service quality in three aspects of comprehensive benefit, and clarifies the investigation and acquisition method of the data needed for each supervision index combined with the use of GPS data. On the basis of establishing the supervision index system, In this paper, the decision support function of the quality supervision system of urban public transport service is studied, and the overall level of urban public transport service is quantitatively calculated by using AHP, which is linked to the government subsidy fund, and combined with the extension theory. This paper constructs a matter-element extension evaluation model for the quality of urban public transport service, comprehensively and objectively evaluates the quality of urban public transport service, and provides support for the decision-making of improving the quality of public transport service. In this paper, the quality supervision index system of urban public transport service is applied to Huzhou City, the construction and comprehensive benefits of urban public transport system in Huzhou City are compared longitudinally, and the overall level quantitative calculation of urban public transport operation service in Huzhou City is carried out. It is linked with the government purchase of public transport service funds, and a matter-element extension evaluation model is established to comprehensively evaluate the service quality of urban public transport operation in Huzhou City. Through the analysis of the evaluation results, it provides decision support for the industry management work. Some suggestions are put forward on the guarantee mechanism of the quality supervision of urban public transport service in Huzhou City.
【學(xué)位授予單位】：東南大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2015
【分類(lèi)號(hào)】：U491.17

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相關(guān)期刊論文 前10條

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本文編號(hào)：1689153