數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營研究
發(fā)布時間：2019-03-12 10:18
【摘要】：隨著社會經(jīng)濟(jì)的發(fā)展,公眾移動通信取得了飛速的發(fā)展。伴隨著重大社會突發(fā)事件的頻繁發(fā)生、重大政治經(jīng)濟(jì)文化活動的不斷開展以及政府日常指揮調(diào)度通信的需求不斷涌現(xiàn),數(shù)字集群應(yīng)急通信(Digital Trunking Emergency Communication)的發(fā)展越來越提上各級政府議事日程。眾多國家建立了以覆蓋整個國土的數(shù)字集群應(yīng)急通信網(wǎng)絡(luò),我國不少直轄市、省會城市甚至其它區(qū)域也興建起屬地的數(shù)字集群應(yīng)急通信網(wǎng)絡(luò)。數(shù)字集群應(yīng)急通信在世界各地處于一個快速發(fā)展的時期,而數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營則是數(shù)字集群應(yīng)急通信發(fā)展的主要方向。 本文首先在概述了數(shù)字集群應(yīng)急通信四種運(yùn)營模式和數(shù)字集群應(yīng)急通信主要技術(shù)標(biāo)準(zhǔn)的基礎(chǔ)上對我國國內(nèi)主要數(shù)字集群應(yīng)急通信共網(wǎng)建網(wǎng)時間、背景以及網(wǎng)絡(luò)規(guī)模、顧客規(guī)模、共網(wǎng)運(yùn)營、維護(hù)及服務(wù)模式、業(yè)務(wù)資費(fèi)及收費(fèi)模式進(jìn)行比較進(jìn)行了比較研究。 在此基礎(chǔ)上,基于扎根理論思想,對數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營的原因進(jìn)行了扎根研究,通過與數(shù)字集群應(yīng)急通信業(yè)內(nèi)知名專家、政府相關(guān)人士以及數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營企業(yè)人員等的交流或訪談進(jìn)行扎根分析,得出數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營的外部原因以及內(nèi)部原因：外部原因一可歸結(jié)為數(shù)字集群應(yīng)急通信建設(shè)、維護(hù)、技術(shù)升級費(fèi)用的政府財政支出壓力加大,外部原因二為政府所面臨的指揮調(diào)度的政治壓力快速增大,外部原因三為數(shù)字集群共網(wǎng)運(yùn)營企業(yè)社會責(zé)任的增強(qiáng)；內(nèi)部原因則歸結(jié)為日益增加的提升數(shù)字集群應(yīng)急通信指揮調(diào)度服務(wù)效率的內(nèi)在動機(jī)。利用扎根思想對數(shù)字集群應(yīng)急通信共網(wǎng)原因進(jìn)行研究是本文的第一個創(chuàng)新點(diǎn)。 建立并完善數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營供應(yīng)鏈、實(shí)現(xiàn)數(shù)字集群應(yīng)急通信整體系統(tǒng)的最優(yōu)績效是數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營供應(yīng)鏈系統(tǒng)追求的目標(biāo)。本文將供應(yīng)鏈管理理論和系統(tǒng)動力學(xué)思想引入到數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營系統(tǒng)中,建立了數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營系統(tǒng)動力學(xué)模型,并對模型進(jìn)行了仿真和控制分析,以某數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營企業(yè)實(shí)踐為基礎(chǔ)進(jìn)行了驗(yàn)證,進(jìn)而得到一些有益于數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營發(fā)展的思路和建議。這是本文研究的第二個創(chuàng)新點(diǎn)。 數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營最終目標(biāo)是要實(shí)現(xiàn)或滿足數(shù)字集群應(yīng)急通信共網(wǎng)顧客的通信需求。因此,對于數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營企業(yè)來說,數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營所服務(wù)的顧客的滿意度是數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營必然要關(guān)注并重點(diǎn)改善的方面。本文借鑒了層次分析法研究顧客滿意度的思想,以某數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營企業(yè)顧客滿意度進(jìn)行了測評和分析,形成的目標(biāo)層為6個指標(biāo),指標(biāo)層為19個指標(biāo)的由基礎(chǔ)網(wǎng)絡(luò)水平、事件保障水平、工程建設(shè)水平、客戶服務(wù)水平、網(wǎng)絡(luò)維護(hù)水平以及流程合理水平等組成目標(biāo)層的數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營顧客滿意度層次模型,并根據(jù)問卷調(diào)查結(jié)果對該數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營企業(yè)顧客滿意度進(jìn)行了測評,形成了該數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營企業(yè)顧客滿意度改進(jìn)建議。將層次分析法研究思路引入數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營顧客滿意度研究構(gòu)造相應(yīng)指標(biāo)體系是本文的第三個創(chuàng)新點(diǎn)。 本文第一個創(chuàng)新點(diǎn)主要回答進(jìn)行數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營的原因,第二個創(chuàng)新點(diǎn)進(jìn)一步重點(diǎn)回答如何實(shí)現(xiàn)數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營,第三個創(chuàng)新點(diǎn)再進(jìn)一步重在闡述如何更好地實(shí)現(xiàn)數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營的價值即顧客滿意這一最終目標(biāo)。 本文的研究成果對于深刻理解典型數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營的特點(diǎn)、共網(wǎng)運(yùn)營的內(nèi)外原因、數(shù)字集群應(yīng)急通信系統(tǒng)結(jié)構(gòu)以及共網(wǎng)運(yùn)營中如何提高顧客滿意度等方面有很強(qiáng)的參考價值,特別體現(xiàn)出創(chuàng)新性地將一些諸如扎根理論、供應(yīng)鏈管理輪、系統(tǒng)動力學(xué)方法以及層次分析法等管理理論和方法引入到數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營的應(yīng)用研究之中,為數(shù)字集群應(yīng)急通信共網(wǎng)運(yùn)營研究開辟了新的道路。
[Abstract]:With the development of the social economy, the public mobile communication has made a rapid development. With the frequent occurrence of major social emergencies, the continuous development of the major political and economic activities and the need of the daily command and dispatch communication of the government, the development of the Digital Trunking Emergency Communication is increasingly on the agenda of the government at all levels. A number of countries have established a digital cluster emergency communication network covering the entire land, and a number of municipalities directly under the Central Government, provincial capital cities and even other regions of the country also build the digital cluster emergency communication network of the territory. The emergency communication of the digital cluster is in a time of rapid development around the world, while the operation of the digital cluster emergency communication network is the main direction of the development of the emergency communication of the digital cluster. In this paper, the time, background and network scale, customer size and total network of the emergency communication network of the main digital cluster in China are firstly introduced on the basis of summarizing the four operation modes of the emergency communication of the digital cluster and the main technical standards of the emergency communication of the digital cluster. The comparison of camp, maintenance and service mode, service charge and charging mode is carried out. On the basis of this, based on the theory of root, this paper takes root in the reason of the common network operation of the digital cluster emergency communication, and through the communication with the emergency communication industry of the digital cluster, An analysis of the external causes and internal causes of the common network operation of the digital cluster emergency communication is based on the analysis of the exchange or interview of the experts, the government-related persons and the personnel of the digital cluster emergency communication co-operation enterprise. The external reason can be attributed to the emergency communication construction of the digital cluster. The government expenditure on the maintenance and technology upgrading is increased, and the external reason is the rapid increase of the political pressure of the command and dispatching faced by the government, and the third is the social responsibility of the digital cluster co-operation enterprise. The internal reason is attributed to the increasing increase of the efficiency of the emergency communication command and dispatching service of the digital cluster In this paper, the first part of this paper is to study the reason of the common network of the digital cluster emergency communication by taking root thought Innovation point. Establish and perfect the digital trunking emergency communication common network operation supply chain, and realize the optimal performance of the whole system of the digital cluster emergency communication is the digital cluster emergency communication co-network operation supply chain system In this paper, the supply chain management theory and the system dynamics are introduced into the operation system of the digital cluster emergency communication co-operation system, and the dynamic model of the digital cluster emergency communication co-operation system is established, and the model is simulated. And a certain digital cluster emergency communication co-network operation and development are obtained. The ideas and suggestions. This is the first study in this paper. Two innovation points. The ultimate goal of the digital trunking emergency communication co-network operation is to realize or meet the digital trunking emergency communication common network Therefore, in the case of a digital cluster emergency communication co-network operation enterprise, the satisfaction of the customer served by the digital cluster emergency communication co-network operation is the necessity to pay attention to the operation of the digital cluster emergency communication co-operation In this paper, the author uses the analytic hierarchy process to study the customer satisfaction, and evaluates and analyzes the customer satisfaction of a digital cluster emergency communication co-operation enterprise. The target layer is 6 indexes, and the index layer is the base network level of 19 indexes. Customer service level, project construction level, customer service level, network maintenance level and process reasonable level. The satisfaction level model is used, and the customer satisfaction degree of the digital cluster emergency communication co-network operation enterprise is evaluated according to the questionnaire results, and the customer satisfaction degree of the digital cluster emergency communication co-network operation enterprise is formed. Suggestions on improving the satisfaction of satisfaction. The corresponding index system of the research structure of the customer satisfaction of the network operation of the digital cluster emergency communication co-operation network is introduced in this paper. The first point of innovation in this paper is to answer the causes of the common network operation of the digital cluster emergency communication. The second innovation point further focuses on how to realize the digital set The third innovation point further focuses on how to better realize the value of the digital cluster emergency communication co-operation. The main objective of the customer satisfaction is to deeply understand the characteristics of the typical digital trunking emergency communication co-operation, the internal and external causes of the common network operation, the system structure of the digital trunking emergency communication and how to improve the customer satisfaction in the co-operation It is of great reference value in the field of digital cluster emergency communication, especially the management theories and methods such as root-rooted theory, supply chain management wheel, system dynamics method and analytic hierarchy process. In the application research of co-network operation, it is a common network for digital trunking emergency communication
【學(xué)位授予單位】：北京郵電大學(xué)
【學(xué)位級別】：博士
【學(xué)位授予年份】：2013
【分類號】：F626
本文編號：2438690
[Abstract]:With the development of the social economy, the public mobile communication has made a rapid development. With the frequent occurrence of major social emergencies, the continuous development of the major political and economic activities and the need of the daily command and dispatch communication of the government, the development of the Digital Trunking Emergency Communication is increasingly on the agenda of the government at all levels. A number of countries have established a digital cluster emergency communication network covering the entire land, and a number of municipalities directly under the Central Government, provincial capital cities and even other regions of the country also build the digital cluster emergency communication network of the territory. The emergency communication of the digital cluster is in a time of rapid development around the world, while the operation of the digital cluster emergency communication network is the main direction of the development of the emergency communication of the digital cluster. In this paper, the time, background and network scale, customer size and total network of the emergency communication network of the main digital cluster in China are firstly introduced on the basis of summarizing the four operation modes of the emergency communication of the digital cluster and the main technical standards of the emergency communication of the digital cluster. The comparison of camp, maintenance and service mode, service charge and charging mode is carried out. On the basis of this, based on the theory of root, this paper takes root in the reason of the common network operation of the digital cluster emergency communication, and through the communication with the emergency communication industry of the digital cluster, An analysis of the external causes and internal causes of the common network operation of the digital cluster emergency communication is based on the analysis of the exchange or interview of the experts, the government-related persons and the personnel of the digital cluster emergency communication co-operation enterprise. The external reason can be attributed to the emergency communication construction of the digital cluster. The government expenditure on the maintenance and technology upgrading is increased, and the external reason is the rapid increase of the political pressure of the command and dispatching faced by the government, and the third is the social responsibility of the digital cluster co-operation enterprise. The internal reason is attributed to the increasing increase of the efficiency of the emergency communication command and dispatching service of the digital cluster In this paper, the first part of this paper is to study the reason of the common network of the digital cluster emergency communication by taking root thought Innovation point. Establish and perfect the digital trunking emergency communication common network operation supply chain, and realize the optimal performance of the whole system of the digital cluster emergency communication is the digital cluster emergency communication co-network operation supply chain system In this paper, the supply chain management theory and the system dynamics are introduced into the operation system of the digital cluster emergency communication co-operation system, and the dynamic model of the digital cluster emergency communication co-operation system is established, and the model is simulated. And a certain digital cluster emergency communication co-network operation and development are obtained. The ideas and suggestions. This is the first study in this paper. Two innovation points. The ultimate goal of the digital trunking emergency communication co-network operation is to realize or meet the digital trunking emergency communication common network Therefore, in the case of a digital cluster emergency communication co-network operation enterprise, the satisfaction of the customer served by the digital cluster emergency communication co-network operation is the necessity to pay attention to the operation of the digital cluster emergency communication co-operation In this paper, the author uses the analytic hierarchy process to study the customer satisfaction, and evaluates and analyzes the customer satisfaction of a digital cluster emergency communication co-operation enterprise. The target layer is 6 indexes, and the index layer is the base network level of 19 indexes. Customer service level, project construction level, customer service level, network maintenance level and process reasonable level. The satisfaction level model is used, and the customer satisfaction degree of the digital cluster emergency communication co-network operation enterprise is evaluated according to the questionnaire results, and the customer satisfaction degree of the digital cluster emergency communication co-network operation enterprise is formed. Suggestions on improving the satisfaction of satisfaction. The corresponding index system of the research structure of the customer satisfaction of the network operation of the digital cluster emergency communication co-operation network is introduced in this paper. The first point of innovation in this paper is to answer the causes of the common network operation of the digital cluster emergency communication. The second innovation point further focuses on how to realize the digital set The third innovation point further focuses on how to better realize the value of the digital cluster emergency communication co-operation. The main objective of the customer satisfaction is to deeply understand the characteristics of the typical digital trunking emergency communication co-operation, the internal and external causes of the common network operation, the system structure of the digital trunking emergency communication and how to improve the customer satisfaction in the co-operation It is of great reference value in the field of digital cluster emergency communication, especially the management theories and methods such as root-rooted theory, supply chain management wheel, system dynamics method and analytic hierarchy process. In the application research of co-network operation, it is a common network for digital trunking emergency communication
【學(xué)位授予單位】：北京郵電大學(xué)
【學(xué)位級別】：博士
【學(xué)位授予年份】：2013
【分類號】：F626
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