隨著經(jīng)濟(jì)全球化、信息化的快速發(fā)展,離岸服務(wù)外包成為跨國(guó)公司應(yīng)對(duì)激烈市場(chǎng)競(jìng)爭(zhēng)的一種戰(zhàn)略選擇。服務(wù)外包是指企業(yè)將價(jià)值鏈中原本由自身提供的具有基礎(chǔ)性的、共性的、非核心的IT業(yè)務(wù)和基于IT的業(yè)務(wù)流程剝離出來(lái)后,外包給企業(yè)外部專業(yè)服務(wù)提供商來(lái)完成的經(jīng)濟(jì)活動(dòng)。通過(guò)服務(wù)外包這種經(jīng)營(yíng)戰(zhàn)略,企業(yè)可以充分利用全球資源,將組織的非核心業(yè)務(wù)委托給外部專業(yè)的公司,從而降低自身營(yíng)運(yùn)成本、集中人力資源、提高品質(zhì)及顧客滿意度,來(lái)提高企業(yè)自身的競(jìng)爭(zhēng)能力。對(duì)接包方而言,吸引離岸服務(wù)外包業(yè)務(wù),不僅有助于發(fā)展該產(chǎn)業(yè),提高本地接包商的競(jìng)爭(zhēng)力,帶動(dòng)服務(wù)業(yè)的發(fā)展,還能優(yōu)化產(chǎn)業(yè)結(jié)構(gòu),轉(zhuǎn)變經(jīng)濟(jì)增長(zhǎng)方式。因此,很多發(fā)展中國(guó)家將吸引離岸服務(wù)外包業(yè)務(wù)作為促進(jìn)經(jīng)濟(jì)增長(zhǎng)的一項(xiàng)重要舉措。 隨著中國(guó)參與經(jīng)濟(jì)全球化步伐的加快,中國(guó)正在以前所未有的程度參與國(guó)際外包。中國(guó)在地理上與韓國(guó)及日本接近,并且在歷史文化方面有長(zhǎng)久深入的聯(lián)系,這都將成為中國(guó)在亞洲開展ITO和BPO業(yè)務(wù)的有利優(yōu)勢(shì)。從承接服務(wù)外包的國(guó)際市場(chǎng)來(lái)看,由于印度服務(wù)外包產(chǎn)業(yè)高度依賴于美國(guó)市場(chǎng),國(guó)際金融危機(jī)在短期內(nèi)對(duì)印度服務(wù)外包的發(fā)展產(chǎn)生較大的負(fù)面影響。而中國(guó)服務(wù)外包市場(chǎng)則相對(duì)多元化,歐美... 

【文章頁(yè)數(shù)】：76 頁(yè)

【學(xué)位級(jí)別】：碩士

【文章目錄】：
ABSTRACT
摘要
Chapter ⅠIntroduction
    1.1 International and Domestic Background
    1.2 Significance of the Topic
    1.3 Literature Review
Chapter Ⅱ Overview of Service Outsourcing
    2.1 Brief Introduction of Service Outsourcing
        2.1.1 Concept of Service Outsourcing
        2.1.2 Types of Service Outsourcing
    2.2 Motivation Analysis of Service Outsourcing
        2.2.1 Motivation in Economic Progress
        2.2.2 Motivation in Technology Improvement
    2.3 Trends of Service Outsourcing
        2.3.1 Continual Expansion
        2.3.2 Outsourcing Value Chain Transfers from Low-end to High-end
        2.3.3 Trade of Service Outsourcing Being More Complicated
Chapter Ⅲ Researches on Worldwide Undertaking Centers
    3.1 Analysis on Undertaking Capability
    3.2 Undertaking Situations of India and Ireland
        3.2.1 Situation in India
        3.2.2 Situation in Ireland
Chapter Ⅳ Analysis on Dalian's Situation in Undertaking ServiceOutsourcing Business
    4.1 Current Development
    4.2 Government-assist & Privately-run Model
    4.3 SWOT Analysis of Dalian Undertaking Service Outsourcing
        4.3.1 Strengths
        4.3.2 Weakness
        4.3.3 Opportunities
        4.3.4 Threats
    4.4 SWOT Matrix Analysis
Chapter Ⅴ Suggestions on Enhancing Dalian's Undertaking Capability
    5.1 Enlarge Enterprise Scale and Enhance Competitiveness
    5.2 Acquire International Authentications
    5.3 Explore Market in the US and the Europe
    5.4 Introduce High-end Talents
    5.5 Improve Intellectual Property Protection System
    5.6 Develop Intermediary Organizations
Chapter Ⅵ Conclusion
REFERENCES
ACKNOWLEDGEMENTS


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期刊論文
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碩士論文
[1]中國(guó)服務(wù)外包產(chǎn)業(yè)的發(fā)展及策略分析[D]. 黃慧.對(duì)外經(jīng)濟(jì)貿(mào)易大學(xué) 2007



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