牙買加成功吸引了一些業(yè)務(wù)流程外包的頂級第三方提供商。盡管該國的行業(yè)發(fā)展迅速,但與一些地區(qū)競爭對手相比,它仍處于發(fā)展的早期階段。哥斯達黎加在全球價值鏈（GVC）上的排名尤其高于牙買加,這是因為哥斯達黎加通過提供信息技術(shù)外包服務(wù)而參與了“更高附加值的服務(wù)”,并且在整個本文中都可以與牙買加進行比較。與哥斯達黎加相反,牙買加在技術(shù)教育方面苦苦掙扎,因此,牙買加只能提供所謂的低端業(yè)務(wù)流程外包服務(wù)。本報告旨在通過觀察牙買加在BPO行業(yè)中地位低下對就業(yè)的影響,并收集解決方案以改善其在全球價值鏈中的地位,從而確定牙買加目前在離岸服務(wù)行業(yè)的表現(xiàn)。本文首先提供離岸服務(wù)全球價值鏈的概述,以提供對行業(yè)范圍和結(jié)構(gòu)的清晰理解。然后,它分析了牙買加境內(nèi)的國內(nèi)產(chǎn)業(yè)及其對就業(yè)的影響,同時對產(chǎn)業(yè)的優(yōu)缺點負責。然后,本文將提出針對短期,中期和長期項目的解決方案,以改善該國在全球價值鏈中的地位,從而對就業(yè)數(shù)據(jù),標準和薪資產(chǎn)生連鎖反應(yīng)。 

【文章來源】：江西財經(jīng)大學江西省

【文章頁數(shù)】：62 頁

【學位級別】：碩士

【文章目錄】：
ACKNOWLEDGMENTS
ABSTRACT
摘要
LIST OF ABBREVIATIONS
1 INTRODUCTION
    1.1 Statement of the Problem
    1.2 Objective of the Study
    1.3 Significance of the Study
    1.4 Limitations of the Study
2 GLOBAL VALUE CHAIN
    2.1 Offshore Services Framework
    2.2 Human Capital Development in the Offshore Services Value Chain
    2.3 Impact of BPO Industry on Employment
3 LITERATURE REVIEW
4 EVOLUTION OF OFFSHORE SERVICES IN JAMAICA
    4.1 First Stage:1995-2011
    4.2 Second Stage:2012-2016
    4.3 Governance and Industry Organization
    4.4 Human Capital
    4.5 Advantages and Constraints
        4.5.1 Advantages
        4.5.2 Challenges
5 COSTA RICA OFFSHORE SERVICES
    5.1 Costa Rica’s Development
    5.2 Policies and Programs
    5.3 Lessons Jamaica Can Learn from Costa Rica
6 EMPIRICAL STUDY
    6.1 BPO Impact on Employment
        6.1.1 Research Methodology
        6.1.2 Survey Format
        6.1.3 Survey Participants
        6.1.4 Survey Distribution
        6.1.5 Variables
        6.1.6 Survey Collection and Analysis
    6.2 Survey Results
7 RECOMMENDED UPGRADING TRAJECTORIES FOR JAMAICA
    7.1 Short-Term:Process Upgrading to Improve the Productivity of the Labor Force and Support the Expansion of the Low-End BPO Industry
    7.2 Short-To-Medium Term:Product Upgrading Within The BPO Segment
    7.3 Long-Term:Functional Upgrading to Move into The KPO Segment—Legal Process Outsourcing
CONCLUSION
APPENDIX
REFERENCES



本文編號：3366956