YZ酒店基層員工培訓(xùn)工作研究
發(fā)布時(shí)間：2019-07-01 20:40
【摘要】：隨著酒店行業(yè)發(fā)展的日趨成熟、硬件標(biāo)配水平的日趨接近，員工的服務(wù)與素質(zhì)等軟件成為酒店間競(jìng)爭(zhēng)的重要因素。酒店行業(yè)特別是經(jīng)濟(jì)型酒店普遍面臨基層員工整體素質(zhì)偏低、人員流動(dòng)性大等問(wèn)題，因此如何對(duì)基層員工進(jìn)行行之有效的培訓(xùn)成為酒店行業(yè)面臨的共同難題，本文以YZ酒店建立科學(xué)、實(shí)用的基層員工培訓(xùn)方案為研究?jī)?nèi)容，以需求層次理論、學(xué)習(xí)型組織理論以及培訓(xùn)效果評(píng)估四層次理論為指導(dǎo)，采用了案例研究法、理論研究法、文獻(xiàn)研究法、問(wèn)卷調(diào)查法等研究方法。本文首先介紹了YZ酒店及基層員工概況，查找基層員工培訓(xùn)存在的主要問(wèn)題并進(jìn)行原因分析，然后，在此基礎(chǔ)上提出了解決對(duì)策與YZ酒店基層員工培訓(xùn)的優(yōu)化方案設(shè)計(jì)，由新入職員工與在職員工培訓(xùn)兩個(gè)部分組成，最后，從酒店整體系統(tǒng)性角度，提出各種培訓(xùn)方案實(shí)施保障措施的建立。本文認(rèn)為，酒店業(yè)屬于人員密集型行業(yè)，應(yīng)重視人力資源的管理，應(yīng)樹(shù)立以人為本的管理理念。建立科學(xué)系統(tǒng)性的培訓(xùn)體系，能保障培訓(xùn)工作可持續(xù)性健康發(fā)展，能使培訓(xùn)成果做到最大程度的有效轉(zhuǎn)化。 通過(guò)對(duì)YZ酒店基層員工培訓(xùn)工作的研究，，在一定程度上有利于改進(jìn)、完善和提升YZ基層員工的培訓(xùn)工作，有助于提升酒店的服務(wù)質(zhì)量，增強(qiáng)酒店的核心競(jìng)爭(zhēng)力，同時(shí)，還可以挖掘基層員工的潛在能力，提高工作效率，提升員工自身的價(jià)值，促進(jìn)員工的全面發(fā)展。另外，本文提出的培訓(xùn)方案及保障措施，對(duì)酒店行業(yè)的培訓(xùn)工作也具有借鑒意義。
[Abstract]:With the development of hotel industry and the level of hardware standard, the service and quality of employees have become an important factor in the competition between hotels. The hotel industry, especially the economical hotel, is generally faced with the problems of low overall quality of grass-roots employees and large mobility of personnel, so how to train grass-roots employees effectively has become a common problem faced by the hotel industry. This paper takes the establishment of scientific and practical grass-roots staff training program as the research content of YZ hotel, guided by the theory of demand level, the theory of learning organization and the four-level theory of training effect evaluation. The case study method, the theory research method, the literature research method, the questionnaire survey method and so on are used. This paper first introduces the general situation of YZ hotel and grass-roots staff, finds out the main problems existing in grass-roots staff training and analyzes the reasons, and then puts forward the countermeasures and the optimization scheme design of YZ hotel grass-roots staff training, which is composed of two parts: new employees and on-the-job staff training. Finally, from the overall systematic point of view of the hotel, this paper puts forward the establishment of various training programs to implement safeguard measures. This paper holds that the hotel industry is a personnel-intensive industry, which should attach importance to the management of human resources and establish a people-oriented management concept. The establishment of a scientific and systematic training system can ensure the sustainable and healthy development of training work and make the training results achieve maximum and effective transformation. Through the research on the training work of YZ hotel grass-roots staff, to a certain extent, it is beneficial to improve, perfect and enhance the training work of YZ grass-roots staff, help to improve the service quality of the hotel, enhance the core competitiveness of the hotel, at the same time, it can also excavate the potential ability of the grass-roots staff, improve the work efficiency, enhance the value of the staff themselves, and promote the all-round development of the staff. In addition, the training program and safeguard measures put forward in this paper also have reference significance for the training work of hotel industry.
【學(xué)位授予單位】：河北工業(yè)大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2013
【分類號(hào)】：F272.92;F719
本文編號(hào)：2508777
[Abstract]:With the development of hotel industry and the level of hardware standard, the service and quality of employees have become an important factor in the competition between hotels. The hotel industry, especially the economical hotel, is generally faced with the problems of low overall quality of grass-roots employees and large mobility of personnel, so how to train grass-roots employees effectively has become a common problem faced by the hotel industry. This paper takes the establishment of scientific and practical grass-roots staff training program as the research content of YZ hotel, guided by the theory of demand level, the theory of learning organization and the four-level theory of training effect evaluation. The case study method, the theory research method, the literature research method, the questionnaire survey method and so on are used. This paper first introduces the general situation of YZ hotel and grass-roots staff, finds out the main problems existing in grass-roots staff training and analyzes the reasons, and then puts forward the countermeasures and the optimization scheme design of YZ hotel grass-roots staff training, which is composed of two parts: new employees and on-the-job staff training. Finally, from the overall systematic point of view of the hotel, this paper puts forward the establishment of various training programs to implement safeguard measures. This paper holds that the hotel industry is a personnel-intensive industry, which should attach importance to the management of human resources and establish a people-oriented management concept. The establishment of a scientific and systematic training system can ensure the sustainable and healthy development of training work and make the training results achieve maximum and effective transformation. Through the research on the training work of YZ hotel grass-roots staff, to a certain extent, it is beneficial to improve, perfect and enhance the training work of YZ grass-roots staff, help to improve the service quality of the hotel, enhance the core competitiveness of the hotel, at the same time, it can also excavate the potential ability of the grass-roots staff, improve the work efficiency, enhance the value of the staff themselves, and promote the all-round development of the staff. In addition, the training program and safeguard measures put forward in this paper also have reference significance for the training work of hotel industry.
【學(xué)位授予單位】：河北工業(yè)大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2013
【分類號(hào)】：F272.92;F719
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