【摘要】：隨著我國經(jīng)濟的快速增長和國際分工的日益明顯，服務(wù)外包作為一種新型的產(chǎn)業(yè)形式迅速的占領(lǐng)著國際市場。業(yè)務(wù)類型也由原來單一的信息服務(wù)外包發(fā)展到知識流程外包。涉及的行業(yè)也由原來的軟件業(yè)擴展到金融業(yè)、物流業(yè)、會計、咨詢等行業(yè)。尤其是經(jīng)歷了08年的金融危機，越來越多的企業(yè)意識到一個企業(yè)要想長期穩(wěn)定的發(fā)展，就必須要注重發(fā)展企業(yè)的核心競爭力。因此，在跨國公司以及500強企業(yè)的帶領(lǐng)下，各國企業(yè)紛紛轉(zhuǎn)型把非核心業(yè)務(wù)外包給其它國家，而企業(yè)內(nèi)部專攻核心技術(shù)，以此來獲得更高的收益和更小的風(fēng)險。 承接國際服務(wù)外包可以促進經(jīng)濟增長、產(chǎn)業(yè)結(jié)構(gòu)升級、資源配置合理、促進充分就業(yè)等，可以給我國帶來巨大的經(jīng)濟收益和社會貢獻。目前，雖然我國服務(wù)外包產(chǎn)業(yè)擁有完善的基礎(chǔ)設(shè)施、強勁的政府支持、低廉的人力資源成本、友好的國際關(guān)系，但是我國服務(wù)外包產(chǎn)業(yè)在國際上的市場份額仍舊很小。中國如何在這次轉(zhuǎn)型浪潮中抓住機遇并迅速地占據(jù)國際市場份額是本文研究的關(guān)鍵，相較于印度、愛爾蘭、菲律賓這些外包明星國家而言，中國離岸服務(wù)外包業(yè)務(wù)起步較晚、整體規(guī)模較小、相關(guān)政策不夠完善、始終處于產(chǎn)品價值鏈的最低端。如何改善我國的現(xiàn)狀，使中國從這些國家中脫穎而出是本文研究的重中之重。本文通過大量的數(shù)據(jù)以及圖表描述了全球以及我國離岸服務(wù)外包的現(xiàn)狀，并從定量和定性兩個方面分析了我國服務(wù)外包國際競爭力的主要決定因素，最后根據(jù)這些因素探索出一條適合中國國情的服務(wù)外包的道路。 具體而言，本文可以分為六個部分。第一部分是緒論，介紹了選題的背景以及意義，并分析了國內(nèi)外服務(wù)外包的理論研究現(xiàn)狀；在第二部分中，，對服務(wù)外包的概念尤其國際服務(wù)外包的概念以及具體形式進行界定，并對服務(wù)外包的相關(guān)理論以及產(chǎn)業(yè)競爭理論進行簡單的闡述；第三部分從市場規(guī)模、業(yè)務(wù)類型以及市場細分三個方面描述了全球服務(wù)外包的發(fā)展現(xiàn)狀，并系統(tǒng)了分析了全球國際服務(wù)外包產(chǎn)業(yè)市場占有率最高的三個國家(印度、菲律賓、愛爾蘭)服務(wù)外包的競爭力特點；第四部分同樣從市場規(guī)模、業(yè)務(wù)類型、市場區(qū)域等方面對中國承接離岸服務(wù)外包的現(xiàn)狀進行分析；第五部分首先通過鉆石模型對我國與印度承接國際服務(wù)外包的國際競爭力進行對比分析，然后具體通過相關(guān)變量對其進行定量分析；第六部分是通過第五章的定量和定性分析找出我國與服務(wù)外包明星國家之間的差距，并從政府和企業(yè)兩個方面分析了我國目前需要改善的地方。
[Abstract]:With the rapid growth of Chinese economy and the increasingly obvious international division of labor, service outsourcing, as a new type of industrial form, rapidly occupies the international market. The business type also develops from the original single information service outsourcing to the knowledge process outsourcing. The industry involved also expanded from the original software industry to finance, logistics, accounting, consulting and other industries. Especially after the financial crisis in 2008, more and more enterprises realize that if an enterprise wants to develop steadily for a long time, it must pay attention to the development of the core competitiveness of the enterprise. Therefore, under the leadership of multinational corporations and the top 500 enterprises, the enterprises of all countries have transformed to outsource non-core business to other countries, while the internal enterprises specialize in the core technology, in order to obtain higher profits and smaller risks. Undertaking international service outsourcing can promote economic growth, upgrade industrial structure, allocate resources reasonably and promote full employment, which can bring huge economic benefits and social contributions to our country. At present, although China's service outsourcing industry has a sound infrastructure, strong government support, low human resources costs, friendly international relations, but our service outsourcing industry in the international market share is still very small. How to seize the opportunity and occupy the international market share rapidly is the key of this paper. Compared with India, Ireland and the Philippines, China's offshore service outsourcing business started relatively late. The overall scale is small, the related policy is not perfect, always in the lowest end of the product value chain. How to improve the present situation of our country and make China stand out from these countries is the most important research in this paper. This paper describes the current situation of offshore service outsourcing in the world and China through a large number of data and charts, and analyzes the main determinants of the international competitiveness of China's service outsourcing from both quantitative and qualitative aspects. Finally, according to these factors to explore a suitable service outsourcing in China. Specifically, this paper can be divided into six parts. The first part is the introduction, introduced the background and significance of the topic, and analyzed the domestic and foreign service outsourcing theory research status quo; In the second part, the concept of service outsourcing, especially the concept of international service outsourcing and its specific forms are defined, and the related theories of service outsourcing and the theory of industrial competition are briefly expounded. The third part describes the development status of global service outsourcing from three aspects of market size, business type and market segmentation, and systematically analyzes the three countries with the highest market share of international service outsourcing industry (India, Philippines). The competitive characteristics of service outsourcing in Ireland; The fourth part also analyzes the current situation of offshore service outsourcing in China from the aspects of market scale, business type, market area and so on. The fifth part makes a comparative analysis of the international competitiveness of China and India to undertake international service outsourcing through diamond model, and then carries out quantitative analysis through the relevant variables. The sixth part is through the fifth chapter quantitative and qualitative analysis to find out the gap between China and the service outsourcing star country, and from the government and the enterprise two aspects to analyze our country need to improve the place at present.
【學(xué)位授予單位】：貴州財經(jīng)大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2012
【分類號】：F719

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