【摘要】：隨著企業(yè)倫理問題逐漸增多,組織倫理氣氛的研究日益得到學(xué)界關(guān)注。從現(xiàn)有的研究看,倫理氣氛對組織績效以及員工的工作態(tài)度都有著顯著的影響,尤其是組織倫理氣氛對員工組織承諾的顯著影響逐漸被學(xué)者證實。但是,組織內(nèi)特定類型的倫理氣氛是如何影響員工組織承諾的卻未引起應(yīng)有的重視,因此,研究特定類型的倫理氣氛對員工組織承諾的影響機制尤為必要。基于這一研究主題,本研究在借鑒倫理學(xué)、旅游學(xué)、哲學(xué)與心理學(xué)學(xué)科理論的基礎(chǔ)上,通過嚴謹?shù)膶嵶C研究方法,獲得了一些重要的研究發(fā)現(xiàn)和結(jié)論： 首先,通過對觀察學(xué)習(xí)理論和榜樣示范的理論闡述,揭示了倫理環(huán)境對個人影響的外部依存條件,同時通過對道德資本理論以及道德與收益關(guān)系的探討,揭示了組織倫理環(huán)境下推動個體道德發(fā)展的內(nèi)部因素。從而為下一步的實證研究奠定了理論基礎(chǔ)；其次,基于扎根理論的研究方法,選取了5家代表性酒店進行了深入訪談研究,通過對搜集資料的分析、歸納,發(fā)現(xiàn)組織倫理氣氛對員工組織承諾影響中“員工道德收益”和“領(lǐng)導(dǎo)者率先垂范”的重要作用,并提出了員工道德收益和領(lǐng)導(dǎo)者率先垂范的概念維度構(gòu)成,為提出概念假設(shè)提供了重要依據(jù)；再次,建構(gòu)了員工道德收益和領(lǐng)導(dǎo)者率先垂范的概念模型,提出理論假設(shè),主要假設(shè)是：員工道德收益包含情感收益、成長收益和心靈收益三個維度；領(lǐng)導(dǎo)者率先垂范包括人際垂范、工作垂范和德行垂范三個維度；員工道德收益和領(lǐng)導(dǎo)者率先垂范在關(guān)懷型倫理氣氛和員工組織承諾間起中介作用。這是下一步實證研究的基礎(chǔ)；最后,基于問卷調(diào)查法的實證研究。依據(jù)量表開發(fā)的程序,開發(fā)了員工道德收益問卷和領(lǐng)導(dǎo)者率先垂范問卷。通過對酒店企業(yè)的大樣本問卷調(diào)查數(shù)據(jù)的分析,研究假設(shè)得以驗證通過。 本研究通過對關(guān)懷型倫理氣氛對員工組織承諾影響機制的研究,提出并實證驗證了員工道德收益和領(lǐng)導(dǎo)者率先垂范的概念模型和中介效應(yīng)；開發(fā)了員工道德收益問卷和領(lǐng)導(dǎo)者率先垂范問卷。其理論意義在于,深化了組織倫理氣氛對員工工作態(tài)度的理論研究。其實踐意義在于,為酒店企業(yè)如何促進員工的組織承諾提出了具體的管理路徑,對酒店關(guān)懷型倫理氣氛的塑造,降低酒店員工離職率水平具有重要的現(xiàn)實意義。
[Abstract]:With the increasing of corporate ethics issues, the study of organizational ethical atmosphere has been paid more and more attention. From the existing studies, the ethical climate has a significant impact on organizational performance and the work attitude of employees, especially the significant impact of organizational ethical climate on organizational commitment has been gradually confirmed by scholars. However, how the specific types of ethical atmosphere in the organization affect the organizational commitment of employees has not attracted due attention. Therefore, it is particularly necessary to study the influence mechanism of specific types of ethical atmosphere on organizational commitment of employees. Based on this research theme, this study draws some important findings and conclusions based on the theories of ethics, tourism, philosophy and psychology. By expounding the theory of observational learning and the demonstration of example, this paper reveals the external dependent conditions of the influence of ethical environment on individuals, and probes into the theory of moral capital and the relationship between morality and profit at the same time. It reveals the internal factors that promote the development of individual morality under the environment of organizational ethics. It lays a theoretical foundation for the next empirical research. Secondly, based on the research method of rooted theory, 5 representative hotels are selected for in-depth interview research. This paper finds out the important role of "employee moral benefits" and "leaders to set an example" in the influence of organizational ethical climate on employee organizational commitment, and puts forward the concept dimensions of employee moral benefits and leaders to set an example. It provides an important basis for putting forward the conceptual hypothesis. Thirdly, it constructs a conceptual model of employee moral benefits and leaders, and puts forward theoretical hypotheses. The main assumptions are that employee moral benefits include emotional benefits. The three dimensions of growth benefit and spiritual benefit are leaders who lead by example, including interpersonal, job and moral aspects. Employee moral benefits and leaders play an intermediary role between caring ethical atmosphere and employee organizational commitment. This is the basis of the next empirical study; finally, the questionnaire based empirical research. According to the procedure of the scale development, we developed the employee moral benefit questionnaire and the leader lead by example questionnaire. Through the analysis of the large sample questionnaire data of hotel enterprises, the research hypothesis can be verified. Based on the research of the influence mechanism of caring ethical atmosphere on employee organizational commitment, the paper puts forward and empirically verifies the concept model and intermediary effect of employee moral benefits and leaders who lead by example; The employee's moral benefit questionnaire and the leader's model questionnaire are developed. The theoretical significance is that it deepens the theoretical research on the attitude of organizational ethics to employees' work. The practical significance is that it provides a concrete management path for hotel enterprises how to promote the organizational commitment of staff, which has an important practical significance in shaping the ethical atmosphere of hotel care and reducing the level of turnover rate of hotel staff.
【學(xué)位授予單位】：南開大學(xué)
【學(xué)位級別】：博士
【學(xué)位授予年份】：2013
【分類號】：F272.92;F719

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