【摘要】：人才是企業(yè)最具競爭力的核心資源,如何開發(fā)人才、留住人才,是當(dāng)今企業(yè)所面臨的最現(xiàn)實(shí)的、最重要的課題。而企業(yè)有競爭力的員工培訓(xùn)正是開發(fā)人才、留住人才的重要因素,是人力資源管理的核心,是實(shí)現(xiàn)企業(yè)經(jīng)濟(jì)效益的重要手段。員工培訓(xùn)體系的構(gòu)建和完善關(guān)系到員工素質(zhì)的提高和企業(yè)的長遠(yuǎn)發(fā)展。本文以廣州華鉅君悅酒店(以下簡稱華鉅君悅)為研究對象,對國內(nèi)外相關(guān)研究成果進(jìn)行了梳理,并在華鉅君悅進(jìn)行實(shí)地調(diào)研,綜合運(yùn)用文獻(xiàn)研究、案例研究、調(diào)查研究等方法對華鉅君悅的員工培訓(xùn)體系進(jìn)行了深入研究。首先是對培訓(xùn)相關(guān)理論進(jìn)行綜述;然后,通過對華鉅君悅的人力資源現(xiàn)狀、員工培訓(xùn)體系現(xiàn)狀進(jìn)行詳細(xì)分析,進(jìn)而發(fā)現(xiàn)華鉅君悅員工培訓(xùn)體系中存在的主要問題:員工培訓(xùn)未以酒店發(fā)展戰(zhàn)略為指導(dǎo)、員工培訓(xùn)缺乏嚴(yán)謹(jǐn)?shù)呐嘤?xùn)需求分析、員工培訓(xùn)課程體系不合理、員工培訓(xùn)組織效率低、員工培訓(xùn)師資力量薄弱、員工培訓(xùn)效果轉(zhuǎn)化不明顯、員工培訓(xùn)認(rèn)知存在偏差等問題;基于這些問題,運(yùn)用培訓(xùn)相關(guān)理論,對華鉅君悅員工培訓(xùn)體系進(jìn)行優(yōu)化設(shè)計(jì)。員工培訓(xùn)體系優(yōu)化方案設(shè)計(jì)是以華鉅君悅發(fā)展戰(zhàn)略為導(dǎo)向,與員工職業(yè)發(fā)展規(guī)劃相結(jié)合,基于員工培訓(xùn)需求分析、員工培訓(xùn)課程體系、員工培訓(xùn)組織方法、員工培訓(xùn)師隊(duì)伍、員工培訓(xùn)效果評估五個(gè)方面而優(yōu)化設(shè)計(jì);最后,提出華鉅君悅員工培訓(xùn)體系優(yōu)化設(shè)計(jì)方案的實(shí)施保障。主要包括管理制度保障、組織保障和資金保障。分別從激勵(lì)制度與懲罰制度、三級(jí)培訓(xùn)組織體系、工作環(huán)境、財(cái)務(wù)資金等幾個(gè)方面提出具體建議,以保障新的員工培訓(xùn)體系設(shè)計(jì)方案得以順利實(shí)施。實(shí)施華鉅君悅員工培訓(xùn)體系優(yōu)化設(shè)計(jì)方案,以期提高員工整體素質(zhì),從而提高酒店經(jīng)濟(jì)效益。同時(shí),也希望通過對華鉅君悅員工培訓(xùn)體系案例的研究,對其他類似酒店或類似企業(yè)改進(jìn)其員工培訓(xùn)體系具有一定的參考價(jià)值。
[Abstract]:Talents are the most competitive core resources of enterprises. How to develop talents and retain talents is the most realistic and important task facing enterprises today. The competitive employee training is an important factor to develop and retain talents, the core of human resource management, and an important means to realize the economic benefits of enterprises. The construction and perfection of staff training system is related to the improvement of staff quality and the long-term development of enterprises. In this paper, the hotel of Guangzhou Kuijun Hyatt (hereinafter referred to as Huakuojun Yue) as the research object, the related research results at home and abroad were combed, and in the field investigation, comprehensive use of literature research, case studies, Research and other methods of research on the staff training system of Conrad Yue in-depth study. First of all, it summarizes the relevant theories of training; then, through the analysis of the current situation of human resources and staff training system of Kui-Junyue Hua, the author makes a detailed analysis of the current situation of the staff training system. The main problems in the staff training system are found: the staff training is not guided by the hotel development strategy, the staff training lacks rigorous training needs analysis, the staff training curriculum system is unreasonable, and the staff training organization efficiency is low. The staff training teachers are weak, the employee training effect transformation is not obvious, the staff training cognition exists the deviation and so on; based on these problems, the training related theory is used to optimize the design of the staff training system of Kuijun Yue. The optimal design of employee training system is guided by the development strategy of Conrad Juneyue, combined with employee career development planning, based on employee training needs analysis, staff training curriculum system, staff training organization method, staff trainer team, etc. Finally, the author puts forward the implementation guarantee of the optimal design scheme of the employee training system. Mainly includes the management system safeguard, the organization safeguard and the fund safeguard. Specific suggestions are put forward from the aspects of incentive system and punishment system, three-level training organization system, working environment, financial funds and so on, so as to ensure the smooth implementation of the design scheme of the new staff training system. In order to improve the overall quality of the staff and improve the economic efficiency of the hotel, the optimal design scheme of the training system for the staff of Kuijun Yue is carried out. At the same time, I also hope that through the case study of the staff training system of Conrad Juneyue, it has certain reference value for other similar hotels or similar enterprises to improve their staff training system.
【學(xué)位授予單位】：湖南大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2016
【分類號(hào)】：F272.92;F719.2

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