本文選題：服務(wù)設(shè)計 + 公共服務(wù)　； 參考：《中央美術(shù)學(xué)院》2012年碩士論文

【摘要】：隨著世界經(jīng)濟(jì)從制造業(yè)向服務(wù)業(yè)轉(zhuǎn)型,針對服務(wù)業(yè)的設(shè)計和創(chuàng)新需求日益凸顯,為了應(yīng)對此種需求和社會型態(tài)的變遷,一些西方學(xué)者提出了“服務(wù)設(shè)計”的概念,近年來服務(wù)設(shè)計成為國內(nèi)外設(shè)計界高度關(guān)注的焦點。然而現(xiàn)存大多數(shù)設(shè)計研究和實務(wù)都將服務(wù)設(shè)計集中在以市場和消費者為目標(biāo)，以企業(yè)為主體的商業(yè)服務(wù),本研究認(rèn)為,應(yīng)當(dāng)將關(guān)注的視野進(jìn)一步拓展到服務(wù)設(shè)計可能觸及的更為廣闊與影響深遠(yuǎn)的領(lǐng)域,如公共領(lǐng)域的服務(wù),以及在新的媒介環(huán)境中,通過社會協(xié)調(diào)而衍生的自助式服務(wù),等等。在這種視野下,“服務(wù)設(shè)計”可能成為一種民主介入社會協(xié)同建設(shè)、激發(fā)社會創(chuàng)新潛力的新途徑。 本文所探討的服務(wù)設(shè)計,是基于當(dāng)代社會人文與經(jīng)濟(jì)關(guān)系的深刻變化而生成的一套行為概念與價值系統(tǒng)。全文分為四個部分,首先討論了服務(wù)設(shè)計產(chǎn)生的背景以及設(shè)計專業(yè)在新時代下出現(xiàn)的變化和趨勢。第二章通過研究服務(wù)設(shè)計的現(xiàn)有理論,構(gòu)建服務(wù)設(shè)計的知識框架。從服務(wù)設(shè)計的意涵和切入點引申到服務(wù)設(shè)計的基本理念,隨后探討服務(wù)設(shè)計的工具和方法,最后結(jié)合案例,論述服務(wù)設(shè)計可作為的層面。第三章以臺北戶政服務(wù)為實際研究對象,運用服務(wù)設(shè)計的知識和方法分析各項服務(wù)內(nèi)容,其中局部對比北京入境服務(wù),歸納研究中發(fā)現(xiàn)的公共服務(wù)的特殊性,啟示服務(wù)設(shè)計在公共服務(wù)方面的應(yīng)用潛力。最后通過簡略回顧設(shè)計史從產(chǎn)品語境向服務(wù)語境的轉(zhuǎn)變歷程,展望服務(wù)設(shè)計在民主社會及可持續(xù)發(fā)展條件下不斷創(chuàng)新的可能。
[Abstract]:With the transition of the world economy from manufacturing to service, the demand for design and innovation of service industry is becoming more and more prominent. In order to cope with this demand and the change of social pattern, some western scholars put forward the concept of "service design". In recent years, service design has become the focus of attention in the field of design at home and abroad. However, most of the existing design research and practice focus on the commercial service with the market and consumers as the target and the enterprise as the main body. Attention should be further expanded to the broader and more far-reaching areas that service design may touch, such as services in the public domain, self-service derived from social coordination in the new media environment, and so on. In this view, "service design" may become a new way for democracy to intervene in the cooperative construction of society and stimulate the potential of social innovation. It is a set of behavior concept and value system based on the profound change of the relationship between humanity and economy in contemporary society. This paper is divided into four parts. Firstly, the background of service design and the changes and trends of design specialty in the new era are discussed. The second chapter constructs the knowledge frame of service design by studying the existing theory of service design. From the implication and breakthrough point of service design to the basic concept of service design, the paper discusses the tools and methods of service design, and finally discusses the level of service design. The third chapter takes the Taipei household administration service as the actual research object, using the knowledge and method of service design to analyze the contents of various services, among which the partial comparison of the Beijing immigration service, summarizes the particularity of the public service found in the research. Enlighten the application potential of service design in public service. Finally, by reviewing the history of design from product context to service context, the author looks forward to the possibility of continuous innovation of service design under the conditions of democratic society and sustainable development.
【學(xué)位授予單位】：中央美術(shù)學(xué)院
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2012
【分類號】：TB47;F719

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相關(guān)期刊論文 前1條

1 鄧成連;;觸動服務(wù)接觸點[J];裝飾;2010年06期

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本文編號：1983638