本文選題：組織支持感 + 心理契約�。� 參考：《湖南師范大學(xué)》2012年碩士論文

【摘要】：隨著我國星級酒店行業(yè)發(fā)展迅速以及中國經(jīng)濟(jì)的不斷快速發(fā)展,我國的酒店業(yè)商機(jī)無限,同時競爭也將更加激烈,還有可能出現(xiàn)諸如價格戰(zhàn)之類的惡性競爭,一味的降低自己的成本進(jìn)行價格競爭將會導(dǎo)致不良的后果,其中員工的流動率也將上升。 本文以長沙的各星級酒店的基層員工為調(diào)查對象,通過調(diào)查問卷的形式進(jìn)行了詳細(xì)的調(diào)查,從組織支持感、心理契約對員工離職意向的相關(guān)性和回歸方程進(jìn)行分析。作者共發(fā)出425份調(diào)查問卷,回收400份,有效問卷384份,發(fā)放范圍從經(jīng)濟(jì)連鎖酒店到三星級酒店再到五星級酒店,調(diào)查對象為領(lǐng)班以下的酒店基層員工,部門涵蓋禮賓部、餐飲部、客房部等部門。 通過研究表明,心理契約的物質(zhì)激勵、發(fā)展機(jī)會、環(huán)境支持與組織支持感的工具性支持和情感支持都具有顯著的相關(guān)性；心理契約的物質(zhì)激勵、發(fā)展機(jī)會、環(huán)境支持與離職意向具有顯著的負(fù)相關(guān)性；組織支持感的工具性支持和情感支持與離職意向都具有顯著的負(fù)相關(guān)性。本文證明了組織支持感和心理契約對離職意向影響明顯,改善酒店基層員工的組織支持感和心理契約是關(guān)鍵。
[Abstract]:With the rapid development of the star-rated hotel industry in China and the rapid development of the Chinese economy, the hotel industry in our country will have unlimited business opportunities, and at the same time, the competition will be more intense, and there may also be vicious competition such as price war. Blindly reducing their costs for price competition will lead to adverse consequences, in which the turnover rate will also increase. This paper takes the grass-roots staff of every star hotel in Changsha as the investigation object, through the form of the questionnaire to carry on the detailed investigation, from the organization support sense, the psychological contract to the staff turnover intention correlation and the regression equation carries on the analysis. A total of 425 questionnaires were sent out, 400 were collected, 384 were valid, ranging from economic chain hotels to three-star hotels to five-star hotels. The subjects were grass-roots employees of hotels below the foreman, and the departments covered the concierge department. Food & Beverage, housekeeping, etc. The research shows that the material incentive, the development opportunity, the environmental support and the instrumental support and the emotional support of the psychological contract have significant correlation, the material incentive, the development opportunity of the psychological contract, Environmental support has a significant negative correlation with turnover intention, while organizational support sense instrumental support and emotional support have significant negative correlation with turnover intention. This paper proves that organizational support and psychological contract have obvious influence on turnover intention, and improving the organizational support and psychological contract is the key to improve the hotel grass-roots staff's sense of organizational support and psychological contract.
【學(xué)位授予單位】：湖南師范大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2012
【分類號】：F272.92;F719

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本文編號：1801992