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  本文選題：五星級酒店 + 激勵�。� 參考：《江西科技師范大學(xué)》2013年碩士論文

【摘要】：隨著國際巨頭對中國市場的搶灘，國內(nèi)品牌星級酒店的崛起，我國整個高星級酒店市場競爭已日益激烈，越來越多的研究者和管理者意識到，要想在競爭中脫穎而出，擁有一批融入度高的員工是其最根本的競爭條件。因此，提高員工的融入度，激勵員工努力工作成為我國星級酒店管理的關(guān)注焦點之一。 本文從社會學(xué)、心理學(xué)、統(tǒng)計學(xué)等視角,討論提高中國五星級酒店員工融入度的理論基礎(chǔ)，并通過實地調(diào)查和結(jié)合自己在五星級酒店的工作實踐經(jīng)驗，探究酒店員工對融入度及其影響因素的認識,研究旨在為如何提高五星級酒店員工融入度作一些理論上的辨析和實踐上的探討。 本研究主要包括四部分：第一，探討酒店員工融入度及其影響因素的理論基礎(chǔ);第二，設(shè)計三維融入度及其影響因素的測量模型；第三，選取多地五星級酒店作為調(diào)查咨詢對象進行實證調(diào)查研究；第四，通過調(diào)查分析目前國內(nèi)五星級酒店員工工作特性、需求特征以及激勵要素等，進一步探討員工融入度及其影響因素。本研究采取的方法有：①規(guī)范定義法和文獻研究法，借鑒前人有關(guān)融入度和敬業(yè)度的定義，并結(jié)合實際情況，采用規(guī)范定義的方法準確地界定融入度的定義,并通過仔細查閱國內(nèi)外關(guān)于融入度和敬業(yè)度等相關(guān)的文獻資料，構(gòu)建融入度和敬業(yè)度要素模型；②調(diào)查法，即通過問卷調(diào)查、訪談、座談以及咨詢專家等方法深入五星級酒店做實證研究；③數(shù)據(jù)分析法，對所收集的數(shù)據(jù)進行相關(guān)分析、因子分析、差異分析等數(shù)據(jù)分析法，希望用最合理、最有信度和效度的數(shù)據(jù)來支撐本文論點。④案例分析法，筆者走訪多家五星級酒店，并把這些酒店作為調(diào)查征詢的對象，對其員工融入度進行實證研究。 研究結(jié)果表明：①我國五星級酒店融入度可分為三個維度—工作融入、角色融入和文化融入；②五星級酒店員工融入度最關(guān)鍵的影響因素是包括收入與貢獻匹配程度、收入公平程度、酒店氛圍的舒適度等在內(nèi)的十個因素。
[Abstract]:With the rise of international giants to the Chinese market and the rise of domestic brand star hotels, the competition of the whole high star hotel market in our country has become increasingly fierce. More and more researchers and managers realize that they want to stand out in the competition. Having a group of highly integrated employees is the most fundamental competitive condition. Therefore, improving the integration of employees and encouraging employees to work hard has become one of the focus of our country's star hotel management. From the perspectives of sociology, psychology and statistics, this paper discusses the theoretical basis of improving the staff integration of five-star hotels in China, and through field investigation and combining with their own working experience in five-star hotels, This paper probes into the understanding of hotel staff on the degree of integration and its influencing factors. The purpose of the study is to make some theoretical and practical discussions on how to improve the degree of integration of staff in five-star hotels. This research mainly includes four parts: first, to discuss the theoretical basis of hotel staff integration and its influencing factors; second, to design a measurement model of three-dimensional integration and its influencing factors; third, Select multi-place five-star hotel as the investigation and consultation object for empirical research; fourth, through the investigation and analysis of the current domestic five-star hotel staff work characteristics, demand characteristics and incentive elements, etc. Further explore the degree of employee integration and its influencing factors. The methods adopted in this study include: 1 normative definition method and literature research method. Referring to the previous definitions of integration and engagement, and combining with the actual situation, we use the normative definition method to define the integration accurately. And by carefully consulting the literature about integration and engagement at home and abroad, the author constructs the model of integration and engagement, which is through questionnaires, interviews, and so on. The discussion and consulting experts and other methods go deep into the empirical study of five-star hotels and do the data analysis. The data collected are analyzed by correlation analysis, factor analysis, difference analysis and other data analysis, hoping to use the most reasonable method. The most reliable and valid data to support this argument of case analysis, the author visited a number of five-star hotels, and these hotels as the object of inquiry, the employee integration of the empirical study. The results show that the integration degree of five-star hotels in China can be divided into three dimensions: work integration, and the most important factors affecting the employee integration are the matching degree of income and contribution. Income equity, hotel atmosphere comfort and so on 10 factors.
【學(xué)位授予單位】：江西科技師范大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：F272.92;F719

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本文編號：1778929