本文選題：服務外包　切入點：冗余知識　出處：《武漢理工大學》2012年碩士論文

【摘要】：中國服務外包企業(yè)長期從事相似類型的重復性的接包業(yè)務,這些企業(yè)通過經(jīng)驗學習在企業(yè)內(nèi)部形成了大量的冗余知識,企業(yè)面臨著現(xiàn)有知識部分閑置、有效知識又極為匱乏的兩種問題并存的尷尬處境,由于新知識來源有限,冗余知識對于服務外包企業(yè)而言又是一種亟待轉(zhuǎn)化的有效知識。如何對冗余知識進行再配置是服務外包企業(yè)面臨的一個亟待解決的問題。 在研究中,本文以扎根理論為基礎,探索服務外包在理論上的發(fā)展規(guī)律,并以中國服務外包企業(yè)的創(chuàng)新困境為對象,挖掘服務外包企業(yè)在服務創(chuàng)新過程中面臨的關(guān)鍵問題；從探究冗余知識在企業(yè)中的存在特征和類型劃分入手,對不同類型的冗余知識進的沉淀原因行了分析,運用知識元的描述方法找到冗余知識的形成機理,借用思維科學理論的概念和方法,從知識元的時態(tài)變化和狀態(tài)變化兩個方向來說明冗余知識的演化方向；通過區(qū)分服務外包企業(yè)中新知識的來源,明確冗余知識再配置的基礎條件；通過分析證明,當新知識進入企業(yè)的知識庫后,與原有知識融合,經(jīng)過知識逆結(jié)構(gòu)化和內(nèi)化過程,促進知識的應用和吸收,使原有冗余知識得到重新配置,并基于這樣的分析基礎,架構(gòu)了冗余知識再配置模型,并通過建立結(jié)構(gòu)方程模型加以驗證。 本文主要內(nèi)容共分為六章,即第一章：介紹論文的研究背景、研究內(nèi)容及論文所涉及的研究方法和技術(shù)路線；第二章：對服務外包的內(nèi)涵進行界定,將研究對象鎖定在軟件外包企業(yè),同時通過總結(jié)服務外包企業(yè)的特征,挖掘服務外包企業(yè)創(chuàng)新的基礎條件,由此,在知識管理和價值鏈理論的視角下,探索服務外包企業(yè)的創(chuàng)新困境的形成原因和影響要素；第三章：基于知識螺旋理論,界定冗余知識的概念、內(nèi)涵及特征,從冗余知識的來源入手對冗余知識進行分類,并針對各類冗余知識的具體沉淀原因進行分析,并在此基礎上建立冗余知識的演化模型；第四章：通過對冗余知識再配置的基礎條件進行探索性因子分析,建立冗余知識再配置的理論模型,對其構(gòu)成變量進行具體解構(gòu)；第五章：通過確定研究方法,選取企業(yè)樣本,設計調(diào)查問卷,對問卷進行信度及效度分析,建立結(jié)構(gòu)方程模型,對冗余知識再配置的理論模型進行研究；第六章：對全文進行系統(tǒng)總結(jié),提煉全文的創(chuàng)新點,并在現(xiàn)有研究基礎上指明未來研究方向。 本文的研究有助于提高服務外包企業(yè)對于自身創(chuàng)新困境的認識,幫助企業(yè)找到現(xiàn)有資源要進行重新配置關(guān)鍵機理及所需要的基礎條件,拓展服務外包企業(yè)知識管理的方法路徑,增加中國服務外包企業(yè)進行資源配置的可操作性和有效性,對于幫助中國服務外包企業(yè)擺脫現(xiàn)有的知識創(chuàng)新困境具有重要意義。
[Abstract]:Chinese service outsourcing enterprises have been engaged in similar types of repetitive contracting business for a long time. These enterprises form a large amount of redundant knowledge within the enterprises through experience learning, and the enterprises are faced with the idle part of the existing knowledge.Due to the limited sources of new knowledge, redundant knowledge is an effective knowledge that needs to be transformed urgently for service outsourcing enterprises.How to reconfigure redundant knowledge is an urgent problem for service outsourcing enterprises.In the research, based on the rooted theory, this paper explores the development law of service outsourcing in theory, and takes the innovation dilemma of Chinese service outsourcing enterprises as the object, and excavates the key problems that service outsourcing enterprises face in the process of service innovation.Starting with the exploration of the existing characteristics and types of redundant knowledge in enterprises, this paper analyzes the precipitation reasons of different types of redundant knowledge, and finds out the formation mechanism of redundant knowledge by using the description method of knowledge element.By using the concept and method of thinking science theory, this paper explains the evolution direction of redundant knowledge from two directions of temporal change and state change of knowledge element, and distinguishes the source of new knowledge in service outsourcing enterprise.The basic conditions of redundant knowledge reconfiguration are defined, and it is proved that when the new knowledge enters the knowledge base of the enterprise, the knowledge is merged with the original knowledge, and through the process of knowledge inverse structure and internalization, the application and absorption of knowledge are promoted.The redundant knowledge is reconfigured, and based on this analysis, the redundant knowledge reconfiguration model is constructed and verified by establishing the structural equation model.The main content of this paper is divided into six chapters: the first chapter: introduce the research background, research content, research methods and technical route involved in the paper; chapter two: define the connotation of service outsourcing.At the same time, by summing up the characteristics of service outsourcing enterprises, mining the basic conditions of innovation of service outsourcing enterprises, from the perspective of knowledge management and value chain theory, the research object is locked in the software outsourcing enterprises.Chapter three: based on the theory of knowledge spiral, the concept, connotation and characteristics of redundant knowledge are defined, and the redundant knowledge is classified from the source of redundant knowledge.On the basis of analyzing the specific precipitation reasons of all kinds of redundant knowledge, the evolutionary model of redundant knowledge is established. Chapter four: through the exploratory factor analysis of the basic conditions of redundant knowledge reconfiguration,The theory model of redundant knowledge reconfiguration is established, and its component variables are deconstructed. Chapter 5: through determining the research method, selecting enterprise samples, designing questionnaire, analyzing the reliability and validity of questionnaire, establishing the structural equation model.The theoretical model of redundant knowledge reconfiguration is studied. Chapter 6: systematically summarizes the full text, extracts the innovation of the full text, and points out the future research direction on the basis of the existing research.The research in this paper is helpful to improve the understanding of the innovation dilemma of the service outsourcing enterprises, to help the enterprises find the key mechanism and the basic conditions needed to reconfigure the existing resources, and to expand the way of knowledge management in the service outsourcing enterprises.Increasing the maneuverability and effectiveness of resource allocation for Chinese service outsourcing enterprises is of great significance to help Chinese service outsourcing enterprises get rid of the existing dilemma of knowledge innovation.
【學位授予單位】：武漢理工大學
【學位級別】：碩士
【學位授予年份】：2012
【分類號】：F719

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